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Hempstead Ford Lincoln - Service Center
Hempstead, NY
622 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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622 Reviews of Hempstead Ford Lincoln - Service Center
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March 17, 2015
Inspection and milage service I thought i had finally found a place to take my explorer. My car is a 2004 which i bought brand new in 2005. i have only 56k miles and on the last I thought i had finally found a place to take my explorer. My car is a 2004 which i bought brand new in 2005. i have only 56k miles and on the last visit which i needed the inspection they told me i needednew breaks which didn't make sense since i had news ones installed not long ago. I needed the inspection done because it expired soon. I knew i was getting ripped off but what could i say i dont know anything about cars. When i left the dealer i notice a vibration and a weird noise coming out ofthe front which has been getting worse after a couple months since i was there. Im never coming back. After i spoke to friends who know about cars they told me never to trust the dealers. I know if i come back they will tell me something is terribly wrong which im guessing they cause and rip me off again. This is quite upsetting because my first 2 visits were pleasant. i do not recommend this place to anybody for service. Got my sister to buy a toyota since there are no good ford dealers around after able ford closeits doors around our area. From friends recommendation i have found a place to take my explorer and see what the problem is and once they tell me whats wrong, i will contact this dealer if it was intentional or just plain neglect. More
by Dan D
Employees Worked With
Woman with black hair
October 31, 2014
A long time customer who is VERY satisfied I have always been made to feel that my satisfaction matters. They have consistently provided me with reputable, friendly and GREAT service for a fair I have always been made to feel that my satisfaction matters. They have consistently provided me with reputable, friendly and GREAT service for a fair and reasonable price. They have always kept keeping my family safe their # 1 priority! I know that there are a lot of people who make Hempstead Ford Lincoln the quality facility that it is and we don't often get an opportunity to thank them personally , so perhaps this is the best way. Karen, for me has always been at the forefront of the quality service. More
by 9876543
Employees Worked With
Karen Wunderlich
September 06, 2014
Absolutely horrible and disconcerting I can't believe how poorly I was treated by the service department at Hempstead Ford. I was lied to, never called back, my problem was never resolved I can't believe how poorly I was treated by the service department at Hempstead Ford. I was lied to, never called back, my problem was never resolved and no one cared. This is the worst customer service experience of my life and I will certainly be filing a formal complaint. More
by Alison Buinicky
Employees Worked With
Peter Viskoc
August 24, 2014
The best I bought my Ford Escape in 2013 and knew about this dealership because I used to bring my Saturn down the road. As soon as you walk in the place is so I bought my Ford Escape in 2013 and knew about this dealership because I used to bring my Saturn down the road. As soon as you walk in the place is so spacious and clean and everyone is so nice and helpful ..I have been going there for service since I bought me Escape (which I love !!!). I love in queens but I prefer to come here because the area is nice and so are all the people. Thank you Hempstes Ford Lincoln !! You guys are the best !!!! More
by Jeterette
Employees Worked With
Dina Vella
July 18, 2014
Always good service I have been bringing my car to this dearlership for about a year. Everyone is attentive and polite. However, my last visit I had a issue with my bra I have been bringing my car to this dearlership for about a year. Everyone is attentive and polite. However, my last visit I had a issue with my brakes generating a loud noise. The brakes were visually intact but the noise was still present. I will need to record the noise and return for another visit and hopefully have the problem resolved. More
by First contact
Employees Worked With
Prefer not to provide
July 17, 2014
From the very beginning From the time I went to this dealership to purchase a car, I was treated with respect and welcomed as a "friend". I have only used this dealership's From the time I went to this dealership to purchase a car, I was treated with respect and welcomed as a "friend". I have only used this dealership's service and after many other cars and service centers, this is by far the best. The person who sold me the car was unlike other salesman (John Berto) and everyone at the service is excellent. More
by aunt mimi
Employees Worked With
Steve
June 21, 2014
Great Staff The staff is very friendly. They are attentive to you while you wait and do keep you updated as to how much longer it will be. Waiting in their wait The staff is very friendly. They are attentive to you while you wait and do keep you updated as to how much longer it will be. Waiting in their waiting area is very comforatable too. They have tv to watch, have coffee and donuts for free while you wait. They also have free wi-fi for your phone, laptop or tablet, although, sometimes the signal is too busy and is hard to connect. More
by mcorr515
Employees Worked With
Karen Wunderlich
June 20, 2014
Repairs Car surged forward when stopping. The dealer had the car for 8 days and were unable to find the problem. they contacted Ford Motor and they said tha Car surged forward when stopping. The dealer had the car for 8 days and were unable to find the problem. they contacted Ford Motor and they said that they would have to see it to fix it. Unfortunately it occurs only about once a month. when a car surges there still is a potential of an accident, but I do believe they di all they were capable of doing. I have dealt with this dealer for abou8t 15 years and they have been extraordinary and that's why I purchase vehicles form them. More
by PJStillwaggon
Employees Worked With
Steve in service center
June 05, 2014
Best Service Center I always take my 2007 Ford Focus to this dealership for maintenance. They always take care of everything the first time and let you know if they see I always take my 2007 Ford Focus to this dealership for maintenance. They always take care of everything the first time and let you know if they see anything else. They don't try to rip you off for things you don't need. They are honest and friendly! More
by judyS26
Employees Worked With
John
May 30, 2014
Service Appreciation HFL has been servicing my Lincoln cars since 2003: (one LS, two MKZ, and two MKS). All trough out these years, the customer service, care, professiona HFL has been servicing my Lincoln cars since 2003: (one LS, two MKZ, and two MKS). All trough out these years, the customer service, care, professionalism, quality of work, and staff friendliness have been exceptional. An outstanding member of HFL, in the service department, is Mr. Oliver Czavar; in fact, he embodies all of the above qualities, and makes him stand out at HFL. He is further, cordial, helpful, caring, extremely knowledgeable in his professional field, and 'a person of class'. Recently I had a tire issue related to my MKS and he resolved it expeditiously and left me very satisfied with his service. My constant appreciation of the HFL Dealership, together with the quality of its products have classified me "a Loyal Lincoln Customer" Thank you HFL, and wish you more successes in the future. P.S. Your restructured place is magnificent. More
by battisg
Employees Worked With
Mr. Oliver Czavar
