Hempstead Ford Lincoln - Service Center

HEAD AND SHOULDERS ABOVE ALL OTHERS! I AM FROM OUT OF TOWN (DELAWARE), BUT ON SATURDAY MARCH 12, 2016 MY WIFE AND I HAD DRIVEN TO NEW YORK TO VISIT FAMILY IN A NURSING HOME & MY PARENTS' I AM FROM OUT OF TOWN (DELAWARE), BUT ON SATURDAY MARCH 12, 2016 MY WIFE AND I HAD DRIVEN TO NEW YORK TO VISIT FAMILY IN A NURSING HOME & MY PARENTS' GRAVESITE. UNFORTUNATLEY, MY 2012 FORD EXPLORER EXPERIENCED A MECHANICAL FAILURE THAT SHUT DOWN ALL THE POWER FUNCTIONS IN THE CAR. AFTER FRANTICALLY SEARCHING FOR A FACILITY THAT MIGHT STILL BE OPEN, AND ABLE TO DIAGNOSE/REPAIR THE PROBLEM, I WAS DIRECTED TO HEMPSTEAD FORD LINCOLN. I TRULY BELIEVE MY GUARDIAN ANGEL WAS THE THAT SENT ME THOSE DIRECTIONS, AS MY EXPERIENCE QUICKLY CHANGED FROM ONE OF DESPERATION & DESPAIR TO ONE OF COMPLETE SATISFACTION AND EXCEPTIONAL GRATITUDE. BEING THAT WE ARRIVED WITH OUR TOWED VEHICLE ONLY 10 MINUTES BEFORE CLOSING TIME, ~EVERYONE~ AT HEMPSTEAD FORD LINCOLN SHIFTED INTO OVERDRIVE TO TRY AND GET MY VEHICLE REPAIRED AS QUICKLY AS POSSIBLE. WHEN WE ALL REALIZED THE REPAIRS COULD NOT BE DONE THAT SATURDAY AFTERNOON, SERVICE ADVISOR ***PETER VISCOK*** STEPPED UP AND AGREED TO COME IN ON SUNDAY MORNING TO DO THE REPAIRS, AND SERVICE ADVISOR ***KAREN WUNDERLICH*** WENT ABOVE AND BEYOND TO SECURE A LOANER CAR FOR US FOR THE EVENING, SO THAT WE COULD GET TO A HOTEL. THERE WERE SEVERAL OTHERS INVOLVED THAT REALLY OUTDID THEMSELVES IN GETTING OUR EMERGENCY UNDER CONTROL, BUT I JUST CAN'T REMEMBER ALL THE NAMES. BOTTOM LINE IS THAT HEMPSTEAD FORD LINCOLN'S ENTIRE STAFF DESERVE KUDOS FOR PROVIDING EXEMPLARY SERVICE WITH SUCH A FRIENDLY & COMPASSIONATE ATTITUDE, AND THEIR KINDNESS WILL NEVER BE FORGOTTEN BY THIS VERY SATISFIED CUSTOMER! THANK YOU ALL FROM THE BOTTOM OF OUR HEARTS! --MICHAEL & LIZ MANTLO More

Great Dealership Service Department! In our very busy day to today lives we sometimes fail to recognize people and services for the great jobs they do. I would like to take a moment to re In our very busy day to today lives we sometimes fail to recognize people and services for the great jobs they do. I would like to take a moment to recognize service advisor John Lydon and his service department team, never forget the folks in the back that do the grunt work, for taking great care of my 2013 FORD Taurus. Over the past three years he and his team always greet with smile, no matter how busy it gets, and get the job done. They always keep me in the loop with a phone call and no surprises. In the service business myself I know this is no easy task! So when my car would not start a few days ago I had it towed to them and they had it back to me quicker than I expected. Great job and thanks. More

engine check light I need service due to an engine check light which I was almost sure was caused by a low tire pressure light but wanted to be sure. I called the deale I need service due to an engine check light which I was almost sure was caused by a low tire pressure light but wanted to be sure. I called the dealer and explained that I wanted to make an appointment to stop by and have someone make sure there was no major issue and I explained I wanted to wait, I did not mind waiting a few hours because I don't mind reading a book. She was very stuck on her canned response about not knowing how long it would take and that I should not wait. I asked to speak to her supervisor and he settled the issue immediately by advising that I should show up at 7am and they would take care of it. At 7am the nicest people helped myself and other clients check in cars for service. John Lydon helped me. He could not of been nicer and more professional. They solved my problem and did an oil change and rotated tires etc. I was out in a no time and I could not be more happy with the service at this dealer. I don't hold it against them for having to ask for her manager, that's why she has one. I left one star off because I don't think anyone deserves 5 stars except of Eisenhower. More

User Friendly Dealership Every time I go there the service department is thorough and user friendly. I have used John Lydon the last few times and his expertise lessens my tim Every time I go there the service department is thorough and user friendly. I have used John Lydon the last few times and his expertise lessens my time spent there. He is always giving me updates on my auto thereby keeping me in the loop. Service and repairs are always top notch. Hempstead Ford is the place to go when your car need attention. Thanks John. Ken Wurtemberg 2010 Ford Fusion More

oil change I have been using this dealership for 10 years and would recommend it highly. Everyone is friendly and courteous. The service department is top not I have been using this dealership for 10 years and would recommend it highly. Everyone is friendly and courteous. The service department is top notch. More

quick service visit I forgot the inspection was due on our Flex. Spoke with John in Service who told me to bring it in the morning. Did as he said, had a cup of coffee & I forgot the inspection was due on our Flex. Spoke with John in Service who told me to bring it in the morning. Did as he said, had a cup of coffee & it was done. No fuss, no muss and little time missed from work. Thanks! More

excellent great service, very help full, polite had my car ready a head of time, very pleasant and I have recommended dealership to my friends and family great service, very help full, polite had my car ready a head of time, very pleasant and I have recommended dealership to my friends and family More

Amazing service I recently moved to NY and found this dealer was close to my new home. The service department is absolutely phenomenal. They went above and beyond i I recently moved to NY and found this dealer was close to my new home. The service department is absolutely phenomenal. They went above and beyond in helping me get my truck up and running again. I would highly recommend them to everyone. More

service I have been coming to this dealer for many years. The service and workmanship is excellent. All your service reps are great My service rep was Charl I have been coming to this dealer for many years. The service and workmanship is excellent. All your service reps are great My service rep was Charles Durante and his concern for the customer is terrific, I always ask for him where possible. He takes the time to discuss service needed and shows real concern for my needs It is good to know that your service reps and your dealership is reliable More

Friendly ,Fast and Honest Both the lease experience and service were fantastic. The salesperson Dowdell was upfront about the car and costs and took the time to orient our dau Both the lease experience and service were fantastic. The salesperson Dowdell was upfront about the car and costs and took the time to orient our daughter to her new car. Hats off as well to Charlie Durante the service advisor who was friendly, efficient and answered all my questions thoroughly without getting annoyed or rushing me out he door. I'll be back for our next car! More