Hempstead Ford Lincoln - Service Center

Charlie Durante Fast service. Great communication. When giving me a loaner I asked for an SUV and was given a fully loaded 2016 model of the same car I brought in for Fast service. Great communication. When giving me a loaner I asked for an SUV and was given a fully loaded 2016 model of the same car I brought in for service. Instead of repairing a recalled part it was completely replaced. Explanation of service was clear and understandable. More

Service I have had my Ford Edge for a few years now and recently the past few times I have had the pleasure of working with Karen wunderlich who is a service I have had my Ford Edge for a few years now and recently the past few times I have had the pleasure of working with Karen wunderlich who is a service advisor there and my visit was absolutely amazing. She took the time to answer all of the questions I had with my car and was just super helpful and nice! I recommend if your making a service appointment to deal with her you won't be disappointed. If I could give her a 10 I would it was the first time dealing with my car that a person made me feel comfortable because of how professional she was. More

Charlie Durante Charlie's Explanation of the service was clear and understandable.the service was done well.and every one in the dealership were professional and kind Charlie's Explanation of the service was clear and understandable.the service was done well.and every one in the dealership were professional and kind. More

1 yr. MAINTENANCE AND INSP W/BUTLER TREATMENT MS. KAREN WUNDERLICH WAS VERY COURTEOUS AND DID A BANG-UP JOB. COMPLETED ON TIME AS PROMISED. ALL SERVICES WERE GRATIS. WOULD PURCHASE (LEASE) ANOT MS. KAREN WUNDERLICH WAS VERY COURTEOUS AND DID A BANG-UP JOB. COMPLETED ON TIME AS PROMISED. ALL SERVICES WERE GRATIS. WOULD PURCHASE (LEASE) ANOTHER VEH. FROM THIS EXACT DEALERSHIP. More

Friendly and efficient sales and service I bought my car from Hempstead Ford Lincoln in 2014 and recently brought it in for routine service. John made the process very fast and efficient. Hig I bought my car from Hempstead Ford Lincoln in 2014 and recently brought it in for routine service. John made the process very fast and efficient. Highly recommend this dealership. More

ABS Service I brought my car in because the ABS light was on. The service advisor, Karen, was extremely helpful and genuine about getting my car back on the road I brought my car in because the ABS light was on. The service advisor, Karen, was extremely helpful and genuine about getting my car back on the road as soon as possible. More

inspection and autobutler service Great service team. Charlie handled my service appointment effectively, efficiently and to my complete satisfaction. When I dropped the vehicle off fo Great service team. Charlie handled my service appointment effectively, efficiently and to my complete satisfaction. When I dropped the vehicle off for my Autobutler appointment, I was offered a courtesy transport to my nearby home. Charlie picked up on my need for an inspection, due this month, which I really appreciated. An overall high quality encounter. More

HEAD AND SHOULDERS ABOVE ALL OTHERS! I AM FROM OUT OF TOWN (DELAWARE), BUT ON SATURDAY MARCH 12, 2016 MY WIFE AND I HAD DRIVEN TO NEW YORK TO VISIT FAMILY IN A NURSING HOME & MY PARENTS' I AM FROM OUT OF TOWN (DELAWARE), BUT ON SATURDAY MARCH 12, 2016 MY WIFE AND I HAD DRIVEN TO NEW YORK TO VISIT FAMILY IN A NURSING HOME & MY PARENTS' GRAVESITE. UNFORTUNATLEY, MY 2012 FORD EXPLORER EXPERIENCED A MECHANICAL FAILURE THAT SHUT DOWN ALL THE POWER FUNCTIONS IN THE CAR. AFTER FRANTICALLY SEARCHING FOR A FACILITY THAT MIGHT STILL BE OPEN, AND ABLE TO DIAGNOSE/REPAIR THE PROBLEM, I WAS DIRECTED TO HEMPSTEAD FORD LINCOLN. I TRULY BELIEVE MY GUARDIAN ANGEL WAS THE THAT SENT ME THOSE DIRECTIONS, AS MY EXPERIENCE QUICKLY CHANGED FROM ONE OF DESPERATION & DESPAIR TO ONE OF COMPLETE SATISFACTION AND EXCEPTIONAL GRATITUDE. BEING THAT WE ARRIVED WITH OUR TOWED VEHICLE ONLY 10 MINUTES BEFORE CLOSING TIME, ~EVERYONE~ AT HEMPSTEAD FORD LINCOLN SHIFTED INTO OVERDRIVE TO TRY AND GET MY VEHICLE REPAIRED AS QUICKLY AS POSSIBLE. WHEN WE ALL REALIZED THE REPAIRS COULD NOT BE DONE THAT SATURDAY AFTERNOON, SERVICE ADVISOR ***PETER VISCOK*** STEPPED UP AND AGREED TO COME IN ON SUNDAY MORNING TO DO THE REPAIRS, AND SERVICE ADVISOR ***KAREN WUNDERLICH*** WENT ABOVE AND BEYOND TO SECURE A LOANER CAR FOR US FOR THE EVENING, SO THAT WE COULD GET TO A HOTEL. THERE WERE SEVERAL OTHERS INVOLVED THAT REALLY OUTDID THEMSELVES IN GETTING OUR EMERGENCY UNDER CONTROL, BUT I JUST CAN'T REMEMBER ALL THE NAMES. BOTTOM LINE IS THAT HEMPSTEAD FORD LINCOLN'S ENTIRE STAFF DESERVE KUDOS FOR PROVIDING EXEMPLARY SERVICE WITH SUCH A FRIENDLY & COMPASSIONATE ATTITUDE, AND THEIR KINDNESS WILL NEVER BE FORGOTTEN BY THIS VERY SATISFIED CUSTOMER! THANK YOU ALL FROM THE BOTTOM OF OUR HEARTS! --MICHAEL & LIZ MANTLO More

Great Dealership Service Department! In our very busy day to today lives we sometimes fail to recognize people and services for the great jobs they do. I would like to take a moment to re In our very busy day to today lives we sometimes fail to recognize people and services for the great jobs they do. I would like to take a moment to recognize service advisor John Lydon and his service department team, never forget the folks in the back that do the grunt work, for taking great care of my 2013 FORD Taurus. Over the past three years he and his team always greet with smile, no matter how busy it gets, and get the job done. They always keep me in the loop with a phone call and no surprises. In the service business myself I know this is no easy task! So when my car would not start a few days ago I had it towed to them and they had it back to me quicker than I expected. Great job and thanks. More

engine check light I need service due to an engine check light which I was almost sure was caused by a low tire pressure light but wanted to be sure. I called the deale I need service due to an engine check light which I was almost sure was caused by a low tire pressure light but wanted to be sure. I called the dealer and explained that I wanted to make an appointment to stop by and have someone make sure there was no major issue and I explained I wanted to wait, I did not mind waiting a few hours because I don't mind reading a book. She was very stuck on her canned response about not knowing how long it would take and that I should not wait. I asked to speak to her supervisor and he settled the issue immediately by advising that I should show up at 7am and they would take care of it. At 7am the nicest people helped myself and other clients check in cars for service. John Lydon helped me. He could not of been nicer and more professional. They solved my problem and did an oil change and rotated tires etc. I was out in a no time and I could not be more happy with the service at this dealer. I don't hold it against them for having to ask for her manager, that's why she has one. I left one star off because I don't think anyone deserves 5 stars except of Eisenhower. More