Hempstead Ford Lincoln - Service Center

Customer Service at it's Finest I had an issue with a defective door panel, a tear in the seam of the driver's side door on the armrest. A previous dealership identified it as factor I had an issue with a defective door panel, a tear in the seam of the driver's side door on the armrest. A previous dealership identified it as factory defective and wouldn't cover the issue under their warranty even though it was within a year of the vehicles purchase. I waited a year or two and then got fed up and brought it into Hempstead Ford Lincoln and spoke with Service Advisor Charlie Durante. I was going to have the door fixed with a temporary approach. When they saw the location and knew that the tear was in an area that would keep having the issue they told me they had good news and bad news. The bad news, that the tear would happen again within a few days and would've cost me $250.00. The good news.....they would cover the cost of the part, a brand new interior door panel that costs around $750.00. I would only have to pay the labor. Charlie told me to thank he manager Bob (didn't get his last name but a complete gentleman), because he approved the fix. Charlie was always prompt in returning my calls, answering my questions, and detailed in providing any status updates. Top class representative at Ford! Having a mortgage, a 2 year old and all of the bills that come with these things.....I couldn't thank them enough. I would recommend this dealership to anyone who owns a Ford or is looking for a new vehicle for purchase. They really helped out when they didn't have to. I will always appreciate this gesture. Thank you Charlie and Bob!!!!! Tommy M. Farmingdale More

Karen Wunderlich is awesome an service Rep Karen Wunderlich does an excellent job running the service department. I have been a customer of Hempstead Lincoln for close to 20 years and she is th Karen Wunderlich does an excellent job running the service department. I have been a customer of Hempstead Lincoln for close to 20 years and she is the reason I continue to have my vehicles serviced with them. More

How to IMPROVE this service center??? There is NO possible way for this service center to improve!!! They are ,by far, the BEST in their field. I had Karin handle me today, and I have also There is NO possible way for this service center to improve!!! They are ,by far, the BEST in their field. I had Karin handle me today, and I have also had different people at other times... No matter who it is, they ALL do whatever it takes to keep the customer satisfied. This dealership, and their management should be PROUD of the great job these people do! And...Karin is THE "BEST"!!!!!!! More

Saturday Car Service Last Friday I made an appointment to bring my 2014 Ford Escape for service due to brake light on my dash. Service Coordinator Karen Wunderlich was ver Last Friday I made an appointment to bring my 2014 Ford Escape for service due to brake light on my dash. Service Coordinator Karen Wunderlich was very helpful and professional when I arrive to the service station on Saturday May 15th. I had death with Karen before and I never had any issues with her or the rest of the staff. It turned out that break reservoir needed to be adjusted and no repairs was needed. I waited for about 45mins which was fine because the waiting room had amenities that allow me to stay busy. Here is a tip for all customers, Make An Appointment!!!! If you show up out of no where you will have to a wait all day or return the next day. I always make an appointment and the most I waited was one hour (except auto butler which was expected a full day). More

John Lydon is the Ultimate Professional! Bought my car at the Ford Dealership in NYC, but it closed down a couple of years ago. Since then I take it to Hempstead for all service work and have Bought my car at the Ford Dealership in NYC, but it closed down a couple of years ago. Since then I take it to Hempstead for all service work and have been there about five times. Since the first phone call to them, I got put in contact with John Lydon, who is the ultimate professional. I have had lots of work done to my car and he has been incredibly helpful, responseful and extremely kind. Besides the fact that he calls daily to update me on the status of my car, he takes pride is being the best at what he does, and the work shows. I highly recommend John for all your needs as I know he will be able to handle anything and thank him for all his help! More

Excellent service Customer friendly. Efficient. The service neck who took the mileage from the car recognized me as a previous customer and asked about me. Mr. Durante Customer friendly. Efficient. The service neck who took the mileage from the car recognized me as a previous customer and asked about me. Mr. Durante has always been very courteous and helpful and explains service needed well. More

Heated Seat Repair Heated seats were not working and I was give a road home. When Charlie found out he would need to keep the car overnight, I was given a loaner car. W Heated seats were not working and I was give a road home. When Charlie found out he would need to keep the car overnight, I was given a loaner car. When they needed to get a part to make the repair, again I got a loaner car. Charlie was courteous and explained everything concisely. When the car was ready, I received my car back in a quick and efficient manner. The experience was a very positive one. More

Service dept I recently brought in my car for service and all I have to say is that Karen Wunderlich the service advisor was great in taken care of us. She had a l I recently brought in my car for service and all I have to say is that Karen Wunderlich the service advisor was great in taken care of us. She had a loaner ready for us everytime I was there. She called me back and kept me posted on what the status was of my car. She is very friendly and understanding. All of the customer service reps were also nice and scheduled my appointments with ease. Thank you!! Joanne S More

Extremely pleasant Excellent service. Staff knowledgeable & courteous. Work performed was on the mark. Service was prompt & card was ready before the estimated time. Excellent service. Staff knowledgeable & courteous. Work performed was on the mark. Service was prompt & card was ready before the estimated time. Charlie In service knows how to take care of customers More

very pleasant , everything went very smooth , karen is alway when i go for service i always try to use karen as my helper , she is always helpful , very quick , knows what you need for service and always very fr when i go for service i always try to use karen as my helper , she is always helpful , very quick , knows what you need for service and always very friendly ....its nice to know i can go and have a very helpful expierence More