Hempstead Ford Lincoln - Service Center

How to IMPROVE this service center??? There is NO possible way for this service center to improve!!! They are ,by far, the BEST in their field. I had Karin handle me today, and I have also There is NO possible way for this service center to improve!!! They are ,by far, the BEST in their field. I had Karin handle me today, and I have also had different people at other times... No matter who it is, they ALL do whatever it takes to keep the customer satisfied. This dealership, and their management should be PROUD of the great job these people do! And...Karin is THE "BEST"!!!!!!! More

Saturday Car Service Last Friday I made an appointment to bring my 2014 Ford Escape for service due to brake light on my dash. Service Coordinator Karen Wunderlich was ver Last Friday I made an appointment to bring my 2014 Ford Escape for service due to brake light on my dash. Service Coordinator Karen Wunderlich was very helpful and professional when I arrive to the service station on Saturday May 15th. I had death with Karen before and I never had any issues with her or the rest of the staff. It turned out that break reservoir needed to be adjusted and no repairs was needed. I waited for about 45mins which was fine because the waiting room had amenities that allow me to stay busy. Here is a tip for all customers, Make An Appointment!!!! If you show up out of no where you will have to a wait all day or return the next day. I always make an appointment and the most I waited was one hour (except auto butler which was expected a full day). More

John Lydon is the Ultimate Professional! Bought my car at the Ford Dealership in NYC, but it closed down a couple of years ago. Since then I take it to Hempstead for all service work and have Bought my car at the Ford Dealership in NYC, but it closed down a couple of years ago. Since then I take it to Hempstead for all service work and have been there about five times. Since the first phone call to them, I got put in contact with John Lydon, who is the ultimate professional. I have had lots of work done to my car and he has been incredibly helpful, responseful and extremely kind. Besides the fact that he calls daily to update me on the status of my car, he takes pride is being the best at what he does, and the work shows. I highly recommend John for all your needs as I know he will be able to handle anything and thank him for all his help! More

Excellent service Customer friendly. Efficient. The service neck who took the mileage from the car recognized me as a previous customer and asked about me. Mr. Durante Customer friendly. Efficient. The service neck who took the mileage from the car recognized me as a previous customer and asked about me. Mr. Durante has always been very courteous and helpful and explains service needed well. More

Heated Seat Repair Heated seats were not working and I was give a road home. When Charlie found out he would need to keep the car overnight, I was given a loaner car. W Heated seats were not working and I was give a road home. When Charlie found out he would need to keep the car overnight, I was given a loaner car. When they needed to get a part to make the repair, again I got a loaner car. Charlie was courteous and explained everything concisely. When the car was ready, I received my car back in a quick and efficient manner. The experience was a very positive one. More

Service dept I recently brought in my car for service and all I have to say is that Karen Wunderlich the service advisor was great in taken care of us. She had a l I recently brought in my car for service and all I have to say is that Karen Wunderlich the service advisor was great in taken care of us. She had a loaner ready for us everytime I was there. She called me back and kept me posted on what the status was of my car. She is very friendly and understanding. All of the customer service reps were also nice and scheduled my appointments with ease. Thank you!! Joanne S More

Extremely pleasant Excellent service. Staff knowledgeable & courteous. Work performed was on the mark. Service was prompt & card was ready before the estimated time. Excellent service. Staff knowledgeable & courteous. Work performed was on the mark. Service was prompt & card was ready before the estimated time. Charlie In service knows how to take care of customers More

very pleasant , everything went very smooth , karen is alway when i go for service i always try to use karen as my helper , she is always helpful , very quick , knows what you need for service and always very fr when i go for service i always try to use karen as my helper , she is always helpful , very quick , knows what you need for service and always very friendly ....its nice to know i can go and have a very helpful expierence More

Easy efficient service Always a pleasure to Bing my care in for what would otherwise be a tedious task. No pressure for unnecessary service items, just very friendly efficie Always a pleasure to Bing my care in for what would otherwise be a tedious task. No pressure for unnecessary service items, just very friendly efficient experienced staff. More

Great Service I have had a great experience with this dealership since I bought my car two years ago. Most recently, I had my car service and Karen Wunderlich did I have had a great experience with this dealership since I bought my car two years ago. Most recently, I had my car service and Karen Wunderlich did a great job getting me in and out of there. More