Hempstead Ford Lincoln - Service Center

SEVEN DAYS FOR AN A/C REPAIR ???? Awful service. I brought in my Ford Fusion to Hempstead Ford because the A/C did not work. I dropped the car off TUESDAY morning for my scheduled appo Awful service. I brought in my Ford Fusion to Hempstead Ford because the A/C did not work. I dropped the car off TUESDAY morning for my scheduled appointment. They did not LOOK at it a until THURSDAY! I told them to fix it. By FRIDAY the car was still not worked on! The service rep, Jonathan, said they would look at it TUESDAY!!! THEY HAD THE CAR FOR 4 DAYS AND DID NOTHING!!!!. I picked it up FRIDAY and left. How much BS did they expect me to take? And I bought a car from them! Never go there! They are so nice when you buy a car, but when you need service they treat you like crap. More

Excellence at the Customer Service Area Their entire service staff is friendly, personable, knowledgable and they always go out of their way to provide a superior level of customer service. Their entire service staff is friendly, personable, knowledgable and they always go out of their way to provide a superior level of customer service. Every experience has been a pleasure! More

Outstanding Dealership I have purchased cars from a variety of brands for the past 45 years and our best experience ahs always been with Ford cars and Hempstead Ford. I have purchased cars from a variety of brands for the past 45 years and our best experience ahs always been with Ford cars and Hempstead Ford. More

Great service I have purchased 2 Lincolns and have had them serviced at Hempstead Ford Lincoln because of one of the service counselors, Karen Wunderlick. Karen is I have purchased 2 Lincolns and have had them serviced at Hempstead Ford Lincoln because of one of the service counselors, Karen Wunderlick. Karen is extremely knowledgeable and helpful, because of the service I've received and Karen I am now looking to purchase another Lincoln. More

Last minute call for regular mainten On an unexpected day off, I decided to see if I could get an appointment for regular maintenance, si I called and was pleasantly surprised that they c On an unexpected day off, I decided to see if I could get an appointment for regular maintenance, si I called and was pleasantly surprised that they could fit me in at a time that fit my schedule. Upon arrival, I was quickly helped and Karen with whom I have dealt with in the past was professional, courteous and fun. I always feel comfortable when I come here. More

Thanks Karen Wunderlich My service rep Karen Wunderlich is always very helpful and professional. I am currently leasing 3 Lincolns. I have been leasing my Lincolns from Hemps My service rep Karen Wunderlich is always very helpful and professional. I am currently leasing 3 Lincolns. I have been leasing my Lincolns from Hempstead since 2011. Besides getting great deals on my leases, I would not think of going elsewhere because of their excellent service department. Karen Wunderlich always gets my vehicles serviced quickly and most importantly properly. Always gets me a Lincoln loaner when the service department needs a part, and my vehicle must stay over night. For oil changes, inspections (which are free of charge) and regular scheduled maintenance she gets my vehicles done at the most 1 hour, including car wash. Keeps me well informed while in service. Even when I showed up with a flat, no appointment 3pm on a Saturday, she got me a new tire, balanced and installed less than an hour. More

Great, quick and friendly service Everyone was Friendly& very helpful. Made appointment the week before & was in & out in an hour for my 2015 MKC Lincoln oil change, state inspection & Everyone was Friendly& very helpful. Made appointment the week before & was in & out in an hour for my 2015 MKC Lincoln oil change, state inspection & maintenance check. Good Job! More

The Best Been going to this service center for nearly 20 years....for a good reason....you feel like family, and you are treated fairly and with respect.....t Been going to this service center for nearly 20 years....for a good reason....you feel like family, and you are treated fairly and with respect.....the team of reps hasn't changed much over the years and for that there must be a good reason too! Love them all....Karen, Maria, Charlie, John...hope I didn't miss anyone....they always go the extra yard to make your visit easy and timely.... More

Customer Service at it's Finest I had an issue with a defective door panel, a tear in the seam of the driver's side door on the armrest. A previous dealership identified it as factor I had an issue with a defective door panel, a tear in the seam of the driver's side door on the armrest. A previous dealership identified it as factory defective and wouldn't cover the issue under their warranty even though it was within a year of the vehicles purchase. I waited a year or two and then got fed up and brought it into Hempstead Ford Lincoln and spoke with Service Advisor Charlie Durante. I was going to have the door fixed with a temporary approach. When they saw the location and knew that the tear was in an area that would keep having the issue they told me they had good news and bad news. The bad news, that the tear would happen again within a few days and would've cost me $250.00. The good news.....they would cover the cost of the part, a brand new interior door panel that costs around $750.00. I would only have to pay the labor. Charlie told me to thank he manager Bob (didn't get his last name but a complete gentleman), because he approved the fix. Charlie was always prompt in returning my calls, answering my questions, and detailed in providing any status updates. Top class representative at Ford! Having a mortgage, a 2 year old and all of the bills that come with these things.....I couldn't thank them enough. I would recommend this dealership to anyone who owns a Ford or is looking for a new vehicle for purchase. They really helped out when they didn't have to. I will always appreciate this gesture. Thank you Charlie and Bob!!!!! Tommy M. Farmingdale More

Karen Wunderlich is awesome an service Rep Karen Wunderlich does an excellent job running the service department. I have been a customer of Hempstead Lincoln for close to 20 years and she is th Karen Wunderlich does an excellent job running the service department. I have been a customer of Hempstead Lincoln for close to 20 years and she is the reason I continue to have my vehicles serviced with them. More