Hempstead Ford Lincoln - Service Center

Great Service "Thank you Karen Wunderlich" Great service very knowledgeable about vehicle Very efficient when checking in vehicle i would recommend this dealer "Thank you Karen Wunderlich" Great service very knowledgeable about vehicle Very efficient when checking in vehicle i would recommend this dealer for service as well as sales More

Thank you Karen Wunderlich Just realized today my inspection is about to expire. Called Karen Wunderlich and she said no problem and with no appointment told me to bring my MKX Just realized today my inspection is about to expire. Called Karen Wunderlich and she said no problem and with no appointment told me to bring my MKX in. Got to Hempstead Lincoln Service at 8:40 a.m., Karen took care of the rest. I was driving my MKX at 9:15 a.m. Free car wash and free inspection, always at Hempstead Lincoln. Thank you Karen! More

Excellent experience My experience was amazing my second time using this service and I have absolutely no complaints the staff is very friendly and informative pricing is My experience was amazing my second time using this service and I have absolutely no complaints the staff is very friendly and informative pricing is very reasonable I will be in the market to purchase a new car soon and I know I will not be going anywhere else More

MAINTENANCE I WOULD NOT TAKE MY VEHICLE ANYWHERE ELSE FOR SERVICE !!! THE BEST DEALER AROUND !!! THEY KEEP MY VEHICLE RUNNING GREAT!!! ALWAYS MAKING ME FEEL LIK I WOULD NOT TAKE MY VEHICLE ANYWHERE ELSE FOR SERVICE !!! THE BEST DEALER AROUND !!! THEY KEEP MY VEHICLE RUNNING GREAT!!! ALWAYS MAKING ME FEEL LIKE I"M A FAMILY MEMBER !!! More

My truck repair The people at Hempstead Ford went above and beyond to fix my car and made sure I had a car to drive. I want to give special credit to Johnathan Bennet The people at Hempstead Ford went above and beyond to fix my car and made sure I had a car to drive. I want to give special credit to Johnathan Bennett. He made me a priority and I'm forever greatful for the wonderful service that was provided. Thank you More

Great treatment from Drop-off to pickup! The lady at the checkin desk is always a pleasure to deal with. I ask for her to make my appointments when I call for service. If I could rate her a The lady at the checkin desk is always a pleasure to deal with. I ask for her to make my appointments when I call for service. If I could rate her at her job, I would give Ms. Karen a AAA+ grade. She actually listens to my description of the problem and makes valid suggestions. The customer is treated like a real person, versus what some other dealerships offer. More

Service Hempstead Ford Lincoln is the best dealership I have ever been to. Their sales and service department really cares about their customers. John Berto Hempstead Ford Lincoln is the best dealership I have ever been to. Their sales and service department really cares about their customers. John Berto is a great salesman with alot of experience and knowledge about the vehicles. Karen Wunderlich is by far the best service representative I have ever met at any dealership. She and John Berto are extremely courteous, knowledgeable, professional and caring. They make the customers feel comfortable and want to come back. I have been a customer at Hempstead Ford Lincoln for 27 years and have had 2-3 cars at a time. I would recommend them to anyone at any time. Larry Cohen More

Exceptional Service! The staff at Hempstead Ford Lincoln is extremely courteous, knowledgable, and professional. Truly Exceptional, I would recommend Hempstead Ford Linco The staff at Hempstead Ford Lincoln is extremely courteous, knowledgable, and professional. Truly Exceptional, I would recommend Hempstead Ford Lincoln to all of my friends! More

New Ford Explorer needs new transmission. We purchased a brand new Ford Explorer. Two weeks after having the car it needed a new transmission. Hempstead Ford had our car for 6weeks. After pick We purchased a brand new Ford Explorer. Two weeks after having the car it needed a new transmission. Hempstead Ford had our car for 6weeks. After picking the car up 6 weeks later it still wasn't running right. I brought it back again. I was told it had to be re programmed. It happened a few days later again. They "reprogrammed" the car once again. They assured me they fixed the problem. I had the car back for a few weeks and I never felt like it was running right. I was afraid to drive my children in the car. My feelings were right. Once again I was driving and it happened again. This time I had 4 children in the car and we were on our way on vacation. All of a sudden the engine started to rev and the car just stopped running. My children were crying it was a terrifying experience. I was just lucky I was able to pull over safely without getting into a car accident. I called Hempstead Ford dealership at 12:00 noon. I spoke with a women named Michelle who was trying to help me. Unfortunately, I was told no one was there to help us. It was a Saturday at noon. Finally she put me through to a man named Peter. He was suppose to help us. He was a awful person. He got on the phone and clearly didn't want to deal with the problem. When I asked him his last name he said I don't need it because he was the only Peter that worked there. He was rude, arrogant, dismissive and lacked any kind of empathy. He said there was nothing he could do and his attitude confirmed that. At least act like you care. Make believe. Be nice. Act like a human being. My kids are terrified of the car. They say they'll never go back in it. I asked for a rental. I was told they don't have any. At this point I'm looking into the lemon law act. We just got home. We don't have a car now. Even though we pay $500.00 month of the lease. Our vacation didn't happen. We lost money on the hotel. You would think they would at least give us a rental. The customer service is a disgrace. Shame on you Hemstead Ford. My next complaint is to the better Business Bureau. Be very careful if you buy a car from them. More

Jonathan Bennett will take care of you. Bought my Ford Escape in for inspection and oil change. Service advisor Jonathan Bennett took my info and used my warranty to its fullest. Also, my da Bought my Ford Escape in for inspection and oil change. Service advisor Jonathan Bennett took my info and used my warranty to its fullest. Also, my daughter was scheduled for Tuesday for an inspection, I inquired if my daughter can bring her Ford Fusion in while we were there (this was a Saturday). He said if she can bring it now, no problem. One phone call later, my daughter came in and Mr. Bennett took excellent care of my daughters car even fixed the interior mirror . Mr. Bennett got this all done as quickly and as inexpensive as possible and all with a smile. I highly recommend Jonathan Bennett as Service Advisor...extraordinaire. More