Hempstead Ford Lincoln - Service Center

worst customer service i had leased a car from this dealership, on many occasions when getting service or a recall or oil change i was delayed in the dealership 3 to 4 hours i had leased a car from this dealership, on many occasions when getting service or a recall or oil change i was delayed in the dealership 3 to 4 hours and for no apparent reason, then when service was completed the female service representative asked me to give her all 10s on her review and asked me to say she offered me a loaner car as well so she would not get in trouble. I would have liked to have been offered the loaner car. also i tried to work with the sales department on a few occasions to either purchase the car or lease another and received no return phone calls. I was very disappointed with this dealership. More

Awesome service Everyone at this dealership are professional, helpful, caring and understanding. They work around your schedule. They go above and beyond. I wou Everyone at this dealership are professional, helpful, caring and understanding. They work around your schedule. They go above and beyond. I would also like to address the sales department. The sales department staff are very helpful and patient. I have purchased 3 cars from this dealership. Looking at our 4th car purchase. More

Excellent Service Charlie at Hempstead Ford is very nice friendly always there to help with service on my Ford Explorer would refer him to more customers at ford Hempst Charlie at Hempstead Ford is very nice friendly always there to help with service on my Ford Explorer would refer him to more customers at ford Hempstead More

NY State Inspection and oil change Had scheduled to have the annual state inspection and also oil change. The service rep Charlie Durante greeted me right away upon arrival. While compl Had scheduled to have the annual state inspection and also oil change. The service rep Charlie Durante greeted me right away upon arrival. While completing the service order for work to be done, Charlie noticed in my car's service history, the coolant had not been changed in several years and recommended it be flushed out and cleaned with new coolant added to prevent rust and corrosion of the heating and cooling system. Later during the inspection, it was noted the brakes were low and almost cutting into the rotors and advised that front and rear brakes needed to be replaced and gave me a fair price for the brake work. Not only was I completely satisfied with all of the repair work done but very satisfied with Charlie's attentiveness in making sure my car had additional and necessary repair work done to keep it continually operating safely. Additionally, Charlie even called me the next day to inform me that a rebate for brake repair work was just posted which could be accessed on-line providing the required information. Charlie is a professional in his work and Hempstead Ford Lincoln should be very happy to have him as one of their service reps. Charlie is definitely a testament to the dealership's TV commercials in which they say..."you're treated like family". More

Items in My Car Were Stolen After being pretty satisfied with this dealership for standard maintenance issues, I had a more significant repair performed where they kept my car fo After being pretty satisfied with this dealership for standard maintenance issues, I had a more significant repair performed where they kept my car for 3 days. After I picked up my car I found all the hundred dollars of change in the cup holders missing other than a few pennies, and my USB phone charger and cable were missing as well. If I can't trust the dealership to not steal the items in my car, then I don't know who to trust. Crazy. When I received the managers email asking if I was satisfied, I explained what happened. Never got a call or a reply. I did go back for one more service because I had lifetime brakes there. Didn't bring it up because I can get pretty heated and didn't want to make a scene or have them mess with my car. Afterwards, received a call from dealership asking how my service was. I explained what had happened at the last service. The woman on the phone said "OK, sorry to hear that", and just hung up. Never heard from them after that either. Just ridiculous. More

Service for 2 cars Have had Fords and Lincolns for about 20 years and always go to this place for service. The service advisors are as fast and accurate as possible. Have had Fords and Lincolns for about 20 years and always go to this place for service. The service advisors are as fast and accurate as possible. More

This place has been taking care of my vehicles for years I have been bringing my various Fords in for service for many years. (Of the service advisors, I always go to Karen, and she goes out of her way to ma I have been bringing my various Fords in for service for many years. (Of the service advisors, I always go to Karen, and she goes out of her way to make sure everything goes smoothly - great customer service.) My truck is past the warranty period but I still bring it here for everything (as opposed to small shops and fast lube places) because it doesn't cost an arm and leg and I know it's in good hands. More

Excellent service My service advisor Juan Toro is excellent. Always service my Lincoln and Ford vehicles which I have purchased and leased from Hempstead Ford Lincoln. My service advisor Juan Toro is excellent. Always service my Lincoln and Ford vehicles which I have purchased and leased from Hempstead Ford Lincoln. The service department is the best. Loaners always available. Free car wash and yearly NYS inspections. My recent visit was for tires on my MKZ. Great price! More

Two thumbs up I bring my truck in for oil changes, tire rotation and everything else the truck needs. The service is second to nun. The people are friendly and want I bring my truck in for oil changes, tire rotation and everything else the truck needs. The service is second to nun. The people are friendly and want to help you in anyway they can NO RUN AROUND NO B/S. after service is done the truck comes back as clean as I gave it to them. I purchased the truck from them and the service is one of the reasons I keep going back. the service consultant Charlie is great. He get you in and out so you aren't sitting around all day. You don't get treatment like this from a car dealership to often. I tell everyone this is the place to buy KEEP IT UP More

Service visit Karen was very knowledgeable, polite and informative. I liked the way she took care of and was concerned about my vehicle.. I will ask that she handle Karen was very knowledgeable, polite and informative. I liked the way she took care of and was concerned about my vehicle.. I will ask that she handle my vehicle in the future.. Mike Bonacorsa More