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Hempstead Ford Lincoln - Service Center

Hempstead, NY

4.5
630 Reviews

630 Reviews of Hempstead Ford Lincoln - Service Center

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December 19, 2017

Joy to Deal with the service Dept. I have been dealing with Hempstead ford for several years Charlie Durante is very "Professional".the wait is not bad very clean waiting room and, th More

by Tom Rice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Durante
Dec 19, 2017 -

Hempstead Ford Lincoln responded

Tom - We're so glad to have you as a loyal customer! Thank you for the kind words, and we look forward to seeing you again.

December 17, 2017

Did the right thing. Was not satisfied with the delivery of my new Lincoln truck but I must say Hempstead Ford Lincoln did the right thing. Within 24 hours I received More

by Our Lincoln
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Karen in Service department
Dec 18, 2017 -

Hempstead Ford Lincoln responded

We're so glad we were able to rectify this situation. Thank you for giving us a chance to make things right, and we look forward to seeing you again.

December 15, 2017

Excellent service. Quick in and out. Real professionals You call to make an appointment. You get your date. Pull up service representatives has your file. Tells you what will happen. Calls you when car read More

by Joejuice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Durante
Dec 15, 2017 -

Hempstead Ford Lincoln responded

We're so glad you had a great service experience with us! Thank you for taking the time to post this review, and we look forward to seeing you again.

December 14, 2017

My service adviser Karen Wunderlich was very helpful. My rating was base on the kindness and knowledge of my service advisor. This repair corrected the problem. Vehicle washed, cleaned and satisfied with More

by EFBAR21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Dec 15, 2017 -

Hempstead Ford Lincoln responded

Another satisfied customer! Thank you for sharing your experience, and we'll be sure to pass along the kind words to Karen.

December 13, 2017

Karen Wunderlich is the BEST! I brought my 2016 MKX in for regular service today. Karen greeted me, listened and understood all my concerns, and had a loaner waiting for me just More

by Linda G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Dec 13, 2017 -

Hempstead Ford Lincoln responded

Linda - We're so pleased to have you as a loyal customer! Thank you for the kind words, and we look forward to seeing you again.

December 13, 2017

Accommodating and Understanding From the outstanding sales agent John Talt to the service advisor Karen wunderlich which was on point courteous and stupendous on time management. The More

by Enpe84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen wunderlich
Dec 13, 2017 -

Hempstead Ford Lincoln responded

We can't thank you enough for this wonderful review! We'll be sure to pass along the kind words to the rest of the team, and we look forward to seeing you again.

December 12, 2017

Thank you Karen Wunderlich My service adviser Karen Wunderlich is excellent. I went in today at 8:30 a.m. I was promptly greeted by her (as always) and she checked my MKX in les More

by Nick M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Dec 12, 2017 -

Hempstead Ford Lincoln responded

Nick - Thank you for taking the time to share your experience! We'll be sure to pass the compliments along to Karen, and we look forward to seeing you again.

December 11, 2017

Very good dealership; great sales team and terrific service I leased a Ford Fusion at a very good rate. I've had a minor recall that Karen in service advised would take a few days when in fact it took one day. More

by Rhp2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Dec 11, 2017 -

Hempstead Ford Lincoln responded

We're so glad you had a great service experience with Karen! Glad to see she got your Fusion back on the road so soon, and we look forward to seeing you again.

December 10, 2017

Customer service from sales to service is the best ever. Karen wonderlich in service is very helpful and very nice. Makes you feel very comfortable in that your car w More

by Jdawf59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen winderlich
Dec 11, 2017 -

Hempstead Ford Lincoln responded

Thank you for taking the time to share your experience! We'll be sure to pass along the compliments to Karen, and we look forward to seeing you again.

December 10, 2017

Karen Wunderlich is Wunderbar! I had an emergency service need with both if my Ford's 2 weekends in a row and as always Karen got me in and back on the road with awesome efficiency More

by Anthony Boehm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Dec 11, 2017 -

Hempstead Ford Lincoln responded

Anthony - We can't thank you enough for this amazing review! We'll be sure to pass along the compliments to Karen, and we look forward to seeing you again.

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