Hempstead Ford Lincoln - Service Center

I love the service and the entire staff Juan Toro is fantastic. I have been a customer at Hempstead Ford Lincoln for 5 months and service is top quality. My Lincoln MKC is given excellent Juan Toro is fantastic. I have been a customer at Hempstead Ford Lincoln for 5 months and service is top quality. My Lincoln MKC is given excellent service by Juan. I can’t thank Juan and the entire staff enough for excellent customer service. Thank you Juan. More

Responsive Service Team The service rep Karen took me in without an appointment. My engine light came on the day before and I needed my expedition for work. She asked one of The service rep Karen took me in without an appointment. My engine light came on the day before and I needed my expedition for work. She asked one of the mechanics to run a diagnostic and it turned out to be a false light. I was out of there in 20 minutes and out to work. Thank you for great service. More

Over Deliver in Customer Care Thank You Charlie, Karen and Mr. Carter for your great customer care. I had a funeral to attend and I brought my car in you immediately took care of m Thank You Charlie, Karen and Mr. Carter for your great customer care. I had a funeral to attend and I brought my car in you immediately took care of me, while I waited, Mr. Carter who sold me my car kept us focused on world events lol. Great Experience! More

Good service I made an appointment in advance, then drove my car there and waited. Everything was done as expected. And car washing was complimentary. The whole pr I made an appointment in advance, then drove my car there and waited. Everything was done as expected. And car washing was complimentary. The whole process is smooth and friendly. More

Thanks to Karen and Maria Thank you Karen In the Service dept and Maria, the service manager, for fixing my Explorer quickly and painlessly. Everything was going wrong — the p Thank you Karen In the Service dept and Maria, the service manager, for fixing my Explorer quickly and painlessly. Everything was going wrong — the power steering the battery light, and the check engine light. They got me a loaner and quickly figured out and replaced my serpentine belt. I’m back in my Explorer a day and a half later and it’s all better. Thank you!!!! More

Service My car was running great. They told me there was a engine coolant recall. Kept my car 13 days. Four days later I had it back at Ford for what I was to My car was running great. They told me there was a engine coolant recall. Kept my car 13 days. Four days later I had it back at Ford for what I was told was air I the line and needed to be topped off with fluid. Today my car died. On a flat bed being towed to ford. Now no loaner car, my car sitting I. Their service department and a rental had to come out of my pocket. I have never ever been treated so poorly by a dealership. Sucks. Never will I buy from them again More

Do not use this dealer Hempstead ford provides a very poor customer srrvice experience. They are rude snd short with the customers. They treat ford customers like caddle bei Hempstead ford provides a very poor customer srrvice experience. They are rude snd short with the customers. They treat ford customers like caddle being herded to slaughter (the knife being the huge bill they hit you with). They NEVER RETURN PHONE CALLS. SO WHEN YOU TEY TO CHECK UP ON THE STATUS OF YOUR VEHICLE REPAIR YOU ONLY GET VOICEMAIL!! They don't bother to calk back. I guess the service department thrives on the facf that Fords break down so much that they always need repairs!!!! Service department is not worried because of the frequent and high price maintenance costs of owning a Ford! They could he more professional in their service delivery. More

Hempstead Ford is the worst The sales department has no problem selling you defective vehicles. We bought our $40,000 ford explorer only to have a ton of problems within 1000 mil The sales department has no problem selling you defective vehicles. We bought our $40,000 ford explorer only to have a ton of problems within 1000 miles of ownership: power steering unit went, a/c unit went, and tranny is whining. Service department is nonresponsive!they don't return calls, are unhelpful and take FOREVER to complete repairs on vehicles that should not be damaged. More

Karen Wunderlich You have an excellent service department and especially my service advisor Karen Wunderlich. She is very friendly, caring, professional & an asset to You have an excellent service department and especially my service advisor Karen Wunderlich. She is very friendly, caring, professional & an asset to your service department. The service was exceptional. More

Car service Charlie Durante from the service department was just super. He went above and beyond to make sure that everything was perfect. He even got me a loan Charlie Durante from the service department was just super. He went above and beyond to make sure that everything was perfect. He even got me a loaner car at the last minute and saved the day. Thanks Charlie. More