Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Hempstead Ford Lincoln - Service Center
Hempstead, NY
622 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
622 Reviews of Hempstead Ford Lincoln - Service Center
Sort by
August 22, 2018
Angry customer Because I gave poor service review to corporate (which was well deserved) I was told when I arrived for my appointment which I made the week before, t Because I gave poor service review to corporate (which was well deserved) I was told when I arrived for my appointment which I made the week before, that they will not service my car. "They have enough customers so they don't need me." Disgraceful treatment of a customer, stay away! Manager Douglas Curtis didn't even know who I was and why I had complaints in the past. Very condescending and worst customer service treatment I've ever experienced. More
by angry customer
Employees Worked With
August 21, 2018
Deception and incompetence at levels I've never seen before. Outright lies and deception. One of the worst service experiences of my life. My elderly father brought his Ford Passenger Van to fix the rear AC Outright lies and deception. One of the worst service experiences of my life. My elderly father brought his Ford Passenger Van to fix the rear AC suddenly blowing out hot air. He was promptly charged over 2k and told it would be done soon. After a bunch of delays, he got it back with the service person shadily saying that it works, but "only if you keep the AC on Max because it doesn't have enough power" Of course, less than a week later the same problem pops up and we bring it in for another repair. They hold it for a week and say they're currently looking at it each time I call and never call me back when I request more details. This time I finally pester them enough to talk to a service guy. Here's where it goes really downhill..... The guy says that nobody has even worked on it yet and Paul (one in charge of our service) has been out sick for the past few days. When I ask to speak to the manager, he said that "he's out on vacation this week". When I ask if there is ANYBODY in charge I can talk to, he said the main service guy is in a meeting and he'll ask him to call me back in around an hour.... No surprise that it's past that and no call right? The van is used to carry seniors every Wednesday and I asked if we could at least get a rental or rental reimbursement and he just flat out told me it wasn't possible and their rentals were all out. AVOID AVOID AVOID this place like a plague if you don't want the classic overpriced dealer shenanigans and lies. I'm more furious for the deception than anything. More
by ijoeah
Employees Worked With
Paul
August 18, 2018
Awesome Service Karen was very helpful, thorough and personable. She was accurate when she predicted when my car would be finished. We always request her when we come Karen was very helpful, thorough and personable. She was accurate when she predicted when my car would be finished. We always request her when we come in for service. Kim W. More
by Kim
Employees Worked With
Karen Wunderlich
August 18, 2018
The best Karen is always incredibly helpful and informative. She is personable and makes you feel comfortable. Would highly recommend. She always remembers y Karen is always incredibly helpful and informative. She is personable and makes you feel comfortable. Would highly recommend. She always remembers your name when you come in which just goes to show you the type of person she is. More
by Justin9876
Employees Worked With
Karen Wunderlich
August 18, 2018
Reliable We've gotten our last 3 SUVs here and have them serviced here exclusively. We know we can rely on them for all our needs. We've gotten our last 3 SUVs here and have them serviced here exclusively. We know we can rely on them for all our needs. More
by Ria143
Employees Worked With
Karen Wunderlich
August 17, 2018
Great Service I highly recommend Hempstead Ford. Been using this dealership for years. Service is great and Sales are so helpful and they dont pressure you. Service I highly recommend Hempstead Ford. Been using this dealership for years. Service is great and Sales are so helpful and they dont pressure you. Service area is a comfy spot to wait. Wait times vary on what service you are having but they let you know. More
by Garfield93
Employees Worked With
Karen Wunderlich
August 17, 2018
Excellent all the time! Karen is a wonderful member of the HLF team. She always keeps me informed of the status of my car and makes sure that I am totally satisfied each tim Karen is a wonderful member of the HLF team. She always keeps me informed of the status of my car and makes sure that I am totally satisfied each time I am there for service. More
by frankny1
Employees Worked With
Karen in Service
August 14, 2018
Excellent service ⭐️⭐️⭐️⭐️⭐️⭐️ I highly recommend this dealership. We have bought plenty of cars over the years and this was my first experience at Hempstead Ford Lincoln, and I can I highly recommend this dealership. We have bought plenty of cars over the years and this was my first experience at Hempstead Ford Lincoln, and I can say they surpassed all the other dealerships we have dealt with. They are knowledgeable, friendly and handled all concerns and questions we had before buying our Lincoln!!!! Our first maintainance check up was a breeze with Charlie. Excellent customer service and quality of work. I would definitely recommend this dealership and look forward to buying my next car with them as well. More
by Escher
Employees Worked With
Charles Durante
August 13, 2018
motor of convertible, service check up brake inspection They checked my convertible top motor and found it ok. my brakes were fine but added fluid. my car was serviced and i received a full report. They checked my convertible top motor and found it ok. my brakes were fine but added fluid. my car was serviced and i received a full report. More
by shaelan2
August 11, 2018
Consisten Excellent Service with the Service Department On the way home from work I noticed that a whining noise coming from the transmission had gotten significantly worse. I brought the car into the serv On the way home from work I noticed that a whining noise coming from the transmission had gotten significantly worse. I brought the car into the service center at about 11am without an appointment. The Service rep that was in at the time Karen, immediately took me in an tried to assist me. Overhearing the conversation Karen and I were having about the car, another service Rep, Charlie offered and went for a ride with me to determine how critical the noise was. Although he could not pinpoint the exact problem, he showed concern and recommended that I make arrangements to have the car left at the dealer to get looked at. Karen immediately went inside to work out getting me a loaner car. I was on my way home with the loaner car within an hour from when I arrived. I very much appreciated the concern and attentiveness that I received from both of the representatives, especially given that I did not have an appointment. I have purchased two car from this dealership and have used the service department for all of the maintenance on the cars for over 5 years. I would not go anywhere else due to the terrific service I get from the service department, More
by cquadrozzi
Employees Worked With
Karn Wunderlich, & Charlie
