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Hempstead Ford Lincoln - Service Center
Hempstead, NY
617 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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617 Reviews of Hempstead Ford Lincoln - Service Center
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September 01, 2018
Satisfied Karen was very helpful when I came in with an emergency and didn’t have an appointment! We shared some laughs, I had a good experience and left with m Karen was very helpful when I came in with an emergency and didn’t have an appointment! We shared some laughs, I had a good experience and left with my car fixed the same day. More
by Cam1yanks
Employees Worked With
Karen
August 31, 2018
Great customer service Karen was very helpfuland quick in helping many customers at once including myself who needed to submit information for an airbag recall. She did not Karen was very helpfuland quick in helping many customers at once including myself who needed to submit information for an airbag recall. She did not want me to wait and quickly processed my request More
by edavidowitz
Employees Worked With
Karen
August 31, 2018
Karen Wunferlich was very efficient and pleasent. Took care of my car , and explained everthing being done.Second car leased at this dealer, next year will number three. Took care of my car , and explained everthing being done.Second car leased at this dealer, next year will number three. More
by mark123
Employees Worked With
Karen Wunderlich
August 30, 2018
Knowledgable service team - excellent service! Let me begin by stating that I am a Lincoln owner for over 3 decades. The service that I have received at Hempstead Lincoln, NY is excellent. Oliver, Let me begin by stating that I am a Lincoln owner for over 3 decades. The service that I have received at Hempstead Lincoln, NY is excellent. Oliver, Service Manager and Karen W., Service Advisor are solid performer in delivering customer service. Oliver is a good listener and then he will test your car to find the problem and find resolve the issue. This service team is high touch in customer service and high tech knowledge in automobile. I wish this team more successes as they move forward. I recommend this Hempstead Lincoln service team highly and for the gold medal standard of Ford Lincoln. More
by tt86006
Employees Worked With
Oliver, Service Manager and Karen W., Service Advisor
August 25, 2018
Karen is great!!!! I am beyond satisfied with the service I received today from Karen at Hempstead Ford. I was early for my appointment and she was able to accommodate I am beyond satisfied with the service I received today from Karen at Hempstead Ford. I was early for my appointment and she was able to accommodate me. They took care of my quickly and efficiently. Karen knows her stuff inside and out. She is a pleasure to deal with. She always has a smile and is eager to please. I’ve always had Fords for the last 30 years. They really are “built to last”. Thank you Karen you are the best!! More
by Maria
Employees Worked With
karen
August 22, 2018
Angry customer Because I gave poor service review to corporate (which was well deserved) I was told when I arrived for my appointment which I made the week before, t Because I gave poor service review to corporate (which was well deserved) I was told when I arrived for my appointment which I made the week before, that they will not service my car. "They have enough customers so they don't need me." Disgraceful treatment of a customer, stay away! Manager Douglas Curtis didn't even know who I was and why I had complaints in the past. Very condescending and worst customer service treatment I've ever experienced. More
by angry customer
Employees Worked With
August 21, 2018
Deception and incompetence at levels I've never seen before. Outright lies and deception. One of the worst service experiences of my life. My elderly father brought his Ford Passenger Van to fix the rear AC Outright lies and deception. One of the worst service experiences of my life. My elderly father brought his Ford Passenger Van to fix the rear AC suddenly blowing out hot air. He was promptly charged over 2k and told it would be done soon. After a bunch of delays, he got it back with the service person shadily saying that it works, but "only if you keep the AC on Max because it doesn't have enough power" Of course, less than a week later the same problem pops up and we bring it in for another repair. They hold it for a week and say they're currently looking at it each time I call and never call me back when I request more details. This time I finally pester them enough to talk to a service guy. Here's where it goes really downhill..... The guy says that nobody has even worked on it yet and Paul (one in charge of our service) has been out sick for the past few days. When I ask to speak to the manager, he said that "he's out on vacation this week". When I ask if there is ANYBODY in charge I can talk to, he said the main service guy is in a meeting and he'll ask him to call me back in around an hour.... No surprise that it's past that and no call right? The van is used to carry seniors every Wednesday and I asked if we could at least get a rental or rental reimbursement and he just flat out told me it wasn't possible and their rentals were all out. AVOID AVOID AVOID this place like a plague if you don't want the classic overpriced dealer shenanigans and lies. I'm more furious for the deception than anything. More
by ijoeah
Employees Worked With
Paul
August 18, 2018
Awesome Service Karen was very helpful, thorough and personable. She was accurate when she predicted when my car would be finished. We always request her when we come Karen was very helpful, thorough and personable. She was accurate when she predicted when my car would be finished. We always request her when we come in for service. Kim W. More
by Kim
Employees Worked With
Karen Wunderlich
August 18, 2018
The best Karen is always incredibly helpful and informative. She is personable and makes you feel comfortable. Would highly recommend. She always remembers y Karen is always incredibly helpful and informative. She is personable and makes you feel comfortable. Would highly recommend. She always remembers your name when you come in which just goes to show you the type of person she is. More
by Justin9876
Employees Worked With
Karen Wunderlich
August 18, 2018
Reliable We've gotten our last 3 SUVs here and have them serviced here exclusively. We know we can rely on them for all our needs. We've gotten our last 3 SUVs here and have them serviced here exclusively. We know we can rely on them for all our needs. More
by Ria143
Employees Worked With
Karen Wunderlich
