Hempstead Ford Lincoln - Service Center

KAREN The journey of how I came to work with and adore Karen at Hempstead Ford Lincoln is an interesting one yet a wordy story; I want to focus on the exemp The journey of how I came to work with and adore Karen at Hempstead Ford Lincoln is an interesting one yet a wordy story; I want to focus on the exemplary customer service experience. Karen, my advisor at this dealership, has been my advisor in past years; I write this illustrate that Karen is intuitive and very experienced in the automotive service industry; you can tell her what’s happening with your vehicle and she is on it which is invaluable to a customer like me that know very little about the mechanics and operating system of the vehicle that I am driving. Also to the dealerships credit, Customers like me feel comfortable with advisors like Karen so they customers continually return to purchase or lease vehicles and more importantly customers return to have their vehicles serviced by Hempstead Ford Lincoln. More

BEST SERVICE EXPERIENCE EVER! Brought my 2016 MKC in for service due to a minor problem I was having. Karen Wunderlich was especially "wunderful" by keeping me constantly updated Brought my 2016 MKC in for service due to a minor problem I was having. Karen Wunderlich was especially "wunderful" by keeping me constantly updated on the status of my repair. She was extremely pleasant and informative, as was the entire staff of this dealership. And in addition, I was given a 2018 MKX as a loaner! Compared to other not so great experiences I have had at Lexus and Audi, I highly recommend Hempstead Ford Lincoln. You won't be disappointed. More

Download gos Charlie Durante took care of the gps download efficiently while I waited for the 2013 MKX. I consistently receive great service from him and Paul. Charlie Durante took care of the gps download efficiently while I waited for the 2013 MKX. I consistently receive great service from him and Paul. the car also had an oil change which was also completed in a timely manner. More

Great service.very friendly staff Amazing experience Ihad the works performed on my explorer and everything was perfect because of the outstanding customer service that the wonderful K Amazing experience Ihad the works performed on my explorer and everything was perfect because of the outstanding customer service that the wonderful Karen Wunderlich provided me. She went above and beyond to satisfy a customer. More

Needed Air Bag replaced and the process was easy to follow I have a Lincoln that needed a new air bag and the process was easy to understand - bring car in to be reviewed, then part ordered, called two days la I have a Lincoln that needed a new air bag and the process was easy to understand - bring car in to be reviewed, then part ordered, called two days later and set appt. Took about two hours as expected and was able to work in the business lounge. Maria helped get the process going with Karen and together the service and expectations were excellent. Thank you Maria and Karen Jeff Mara More

Satisfied Karen was very helpful when I came in with an emergency and didn’t have an appointment! We shared some laughs, I had a good experience and left with m Karen was very helpful when I came in with an emergency and didn’t have an appointment! We shared some laughs, I had a good experience and left with my car fixed the same day. More

Great customer service Karen was very helpfuland quick in helping many customers at once including myself who needed to submit information for an airbag recall. She did not Karen was very helpfuland quick in helping many customers at once including myself who needed to submit information for an airbag recall. She did not want me to wait and quickly processed my request More

Karen Wunferlich was very efficient and pleasent. Took care of my car , and explained everthing being done.Second car leased at this dealer, next year will number three. Took care of my car , and explained everthing being done.Second car leased at this dealer, next year will number three. More

Knowledgable service team - excellent service! Let me begin by stating that I am a Lincoln owner for over 3 decades. The service that I have received at Hempstead Lincoln, NY is excellent. Oliver, Let me begin by stating that I am a Lincoln owner for over 3 decades. The service that I have received at Hempstead Lincoln, NY is excellent. Oliver, Service Manager and Karen W., Service Advisor are solid performer in delivering customer service. Oliver is a good listener and then he will test your car to find the problem and find resolve the issue. This service team is high touch in customer service and high tech knowledge in automobile. I wish this team more successes as they move forward. I recommend this Hempstead Lincoln service team highly and for the gold medal standard of Ford Lincoln. More

Karen is great!!!! I am beyond satisfied with the service I received today from Karen at Hempstead Ford. I was early for my appointment and she was able to accommodate I am beyond satisfied with the service I received today from Karen at Hempstead Ford. I was early for my appointment and she was able to accommodate me. They took care of my quickly and efficiently. Karen knows her stuff inside and out. She is a pleasure to deal with. She always has a smile and is eager to please. I’ve always had Fords for the last 30 years. They really are “built to last”. Thank you Karen you are the best!! More