Hempstead Ford Lincoln - Service Center

The Best Experince in Both Buying and Service I have leased over 5 vehicles with them. Great people to deal with, both honest and fair. Doug Curtis and Frank Romeo are knowledgeable and easy to wo I have leased over 5 vehicles with them. Great people to deal with, both honest and fair. Doug Curtis and Frank Romeo are knowledgeable and easy to work with. Charlie Durante and Karen Wanderlich in the service dept. are wonderful. More

Awesome service I would just like to thank Karen and Charlie in the service dept. They walked me through my service, helped me get a loaner and assured me it would b I would just like to thank Karen and Charlie in the service dept. They walked me through my service, helped me get a loaner and assured me it would be taken care of in a timely fashon. They were right! Awesome service with so much extra care it really felt like i was family. More

Great service. Michelle was very helpful and informative. She was very nice. Service was very good and in good time. Very satisfied and would come again for future s Michelle was very helpful and informative. She was very nice. Service was very good and in good time. Very satisfied and would come again for future service problems. More

AS ALWAYS...SERVICE WITH A SMILE From the moment you call for an appointment till the time you get your car you are treated like a rock star. I brought my car in for a simple inspect From the moment you call for an appointment till the time you get your car you are treated like a rock star. I brought my car in for a simple inspection. I was greeted on line by a smiling woman who asked, not what I was there for BUT how I was doing. I was then met by Karen. who made me feel like I was the only customer in the dealership. She greeted me with her GREAT sense of humor and put me as ease. As long as I have been going to this dealership, ALL the service writers are wonderful and understand YOUR problem, THANK YOU Charlie S. More

Bad to Great I have had my Ford Explorer for 2-1/2 years and have always loved the service they provide, until this recent visit. It was a stressful day and I had I have had my Ford Explorer for 2-1/2 years and have always loved the service they provide, until this recent visit. It was a stressful day and I had just picked up my twin 3 year old nieces, got in the car and it would not start. Of course the girls were nervous and didn’t understand what was going on so I calmly called Ford Road Service. Tow truck came and I was able to get the car to Hempstead Ford. I went into the service office and explained what my situation was and the service rep said “so what do you want me to do for you”. I cannot llie, I was a little shocked because like wsaid I have always had great experiences there before. Without sounding like a total witch, I replied “oh I don’t know, how about finding out what caused it to not start?!” A different service rep saw the look on my face after he walked out, her name was Karen Wunderlich, and asked what was going on. I explained the whole situation including what he said to me. She immediately went out to him and my car and took over the whole reason for my service. Thank you to Karen for turning a bad experience into one that was once again pleasant, the way Ford Lincoln has always been before. More

35k service Recently moved to area and went to this dealer to service of my 2015 fusion. Worked with Karen most times. Always treated fairly respectfully and curt Recently moved to area and went to this dealer to service of my 2015 fusion. Worked with Karen most times. Always treated fairly respectfully and curtiously. She also is a pleasure to deal with. By far a much better experience then the dealer I used to use out east. Will continue to use HFL for Service and will highly consider my next ford purchase from them More

Karen is a beautiful woman with outstanding personality I brought my ford f150 in to be serviced and Karen went above and beyond to help me with everything. Such a beautiful woman and outstanding performan I brought my ford f150 in to be serviced and Karen went above and beyond to help me with everything. Such a beautiful woman and outstanding performance.. people like her is the reason I would brag about Ford/Lincoln to the world. Great customer service... Thank you Karen. More

Karen was very helpful and fantastic. Nice to work with Karen is very helpful. And helped me when I needed help with my car. She is very accommodating. It’s nice to work with a friendly person. Good sense o Karen is very helpful. And helped me when I needed help with my car. She is very accommodating. It’s nice to work with a friendly person. Good sense of humor. More

Great service/ Great people As what seems to be the norm, once again my service at Hempstead was amazing. From Maria helping me with my issue, being greeted by a great smile, Jua As what seems to be the norm, once again my service at Hempstead was amazing. From Maria helping me with my issue, being greeted by a great smile, Juan taking care of the prep (he really went above) got me a ride home (helped my Saturday running around), Karen's smile and making me feel welcome, and finally, my Lincoln riding and looking good as new. I really cant say enough. No one like to have to bring your car to the dealer, however, these folks made the experience enjoyable. Love my MKX More

Airbag Nightmare Made Easier by Staff The only positive about the airbag nightmare is the treatment and kindness received by the staff Hempstead Ford Lincoln. If it wasn’t for Karen W. I The only positive about the airbag nightmare is the treatment and kindness received by the staff Hempstead Ford Lincoln. If it wasn’t for Karen W. I think I would have list my mind through the crazy process. More