Hempstead Ford Lincoln - Service Center

Brought my Explorer with Heating issue on driver's seat. John Lydon Service Advisor always takes care of me. Gave as usual excellent service, kept me informed all the way throughout the process. Great ex John Lydon Service Advisor always takes care of me. Gave as usual excellent service, kept me informed all the way throughout the process. Great experience. my next car for sure will be purchased at this dealership More

Very excellent service. I really appreciate the guy ,whose name is John. Thank you so much I really appreciate the guy ,whose name is John. Thank you so much More

Samantha Estevez greeted me promptly and courteously. It was a pleasure bringing my car in for service. No long lines, no waits. Samantha called me when my car was ready, as she promised. My car was It was a pleasure bringing my car in for service. No long lines, no waits. Samantha called me when my car was ready, as she promised. My car was delivered within two minutes after I arrived to pick it up. I have never had such great service. More

Took my lease in for an inspection and Charlie was a pleasure to deal with. I was in and out in 30 minutes! I definitely recommend this service dept if you have a Ford. pleasure to deal with. I was in and out in 30 minutes! I definitely recommend this service dept if you have a Ford. More

Hempstead Ford Lincoln is the best dealership anyone could imagine. They have the best service department anywhere. They take care of their customers immediately, and if you have a problem and call them could imagine. They have the best service department anywhere. They take care of their customers immediately, and if you have a problem and call them, they tell you to come in immediately. They do not make you wait for anything. I have been buying cars from them since 1989, and will keep buying cars there. Their salesman also help you get the best deal you could get anywhere else. They also help you determine what you need. More

John was great in service ! ! Courteous, polite and on time ! Took great care and all done that was promised. ! Courteous, polite and on time ! Took great care and all done that was promised. More

Great service John is always so accommodating Pleasure to deal with This dealership and I will continue to do so to deal with This dealership and I will continue to do so More

I had a great experience and Samantha was extremely helpful. The car was serviced quickly and efficiently. helpful. The car was serviced quickly and efficiently. More

William communicated the service required clearly & remained in contact to keep me updated on the status of the repairs needed. remained in contact to keep me updated on the status of the repairs needed. More

Horrible customer service. Oliver Czar or whatever his last name is, he is a terrible person with lack of empathy and sympathy in general (which is crucial in this business). M Oliver Czar or whatever his last name is, he is a terrible person with lack of empathy and sympathy in general (which is crucial in this business). My husband came here on November 7th with a problem in the engine. The manager told him that if this doesn’t happen when the TECHNICIAN drives it, there’s nothing that they can do? Two months go by and I’m on the road with my 1 year old. As I’m driving the car suddenly stops causing me to swerve and almost get into a car accident. I go here again. And AGAIN he says that the same thing. So what’s going to convince him that my car has a problem if the problem occurs in front of him. I recorded our whole conversation and will go to court with this. As I was leaving he was laughing to the fact that I told him my one year old and me could’ve gotten hurt. He said I don’t have a right to record our conversations. But if I wasn’t a law student, I would’ve agreed to this. I opened two cases against him already, and will open another one but this time it will be a legal case against him. Because that is pure negligence + his demeanor. And I have proof of everything INCLUDING the videos of the car problem. More