Hempstead Ford Lincoln - Service Center

Top Notch From start to finish professional and courteous...I'd recommendations them to all that own or lease a Ford or Lincoln. The entire team is excellent From start to finish professional and courteous...I'd recommendations them to all that own or lease a Ford or Lincoln. The entire team is excellent More

always great service good service and Karen Wanderlich is always very nice. This is my 4th lease and my wife's 6th lease and we like dealing with Karen Hesdra , Karen Wand good service and Karen Wanderlich is always very nice. This is my 4th lease and my wife's 6th lease and we like dealing with Karen Hesdra , Karen Wanderlich and Charlie Durante. More

Awesome Dealership A TRIFECTA of professionalism, knowledge, and eagerness to service their customers, Maria, Charlie, and Karen are three of the best service advisors A TRIFECTA of professionalism, knowledge, and eagerness to service their customers, Maria, Charlie, and Karen are three of the best service advisors you will find out in the auto industry. As an owner of a F350, Expedition Limited and 7 other Fords since 2011 they set the bar very high and make it very difficult to look elsewhere for vehicle. RAW More

service at Hempstead Ford Lincoln Excellent service. Friendly courteous staff. Comfortable waiting area. Was able to wait for my car which was delivered washed and fixed and ready to Excellent service. Friendly courteous staff. Comfortable waiting area. Was able to wait for my car which was delivered washed and fixed and ready to go. This is my fourth car from Hempstead Ford Lincoln, and have recommended others for the great service here. More

Excellent service by Juan Toro. Always treated courtesly. Service advisors are very helpful and show concern for any car related issue. Super clean service and waiting area. Highly Always treated courtesly. Service advisors are very helpful and show concern for any car related issue. Super clean service and waiting area. Highly recommend this dealership. More

The Best Experince in Both Buying and Service I have leased over 5 vehicles with them. Great people to deal with, both honest and fair. Doug Curtis and Frank Romeo are knowledgeable and easy to wo I have leased over 5 vehicles with them. Great people to deal with, both honest and fair. Doug Curtis and Frank Romeo are knowledgeable and easy to work with. Charlie Durante and Karen Wanderlich in the service dept. are wonderful. More

Awesome service I would just like to thank Karen and Charlie in the service dept. They walked me through my service, helped me get a loaner and assured me it would b I would just like to thank Karen and Charlie in the service dept. They walked me through my service, helped me get a loaner and assured me it would be taken care of in a timely fashon. They were right! Awesome service with so much extra care it really felt like i was family. More

Great service. Michelle was very helpful and informative. She was very nice. Service was very good and in good time. Very satisfied and would come again for future s Michelle was very helpful and informative. She was very nice. Service was very good and in good time. Very satisfied and would come again for future service problems. More

AS ALWAYS...SERVICE WITH A SMILE From the moment you call for an appointment till the time you get your car you are treated like a rock star. I brought my car in for a simple inspect From the moment you call for an appointment till the time you get your car you are treated like a rock star. I brought my car in for a simple inspection. I was greeted on line by a smiling woman who asked, not what I was there for BUT how I was doing. I was then met by Karen. who made me feel like I was the only customer in the dealership. She greeted me with her GREAT sense of humor and put me as ease. As long as I have been going to this dealership, ALL the service writers are wonderful and understand YOUR problem, THANK YOU Charlie S. More

Bad to Great I have had my Ford Explorer for 2-1/2 years and have always loved the service they provide, until this recent visit. It was a stressful day and I had I have had my Ford Explorer for 2-1/2 years and have always loved the service they provide, until this recent visit. It was a stressful day and I had just picked up my twin 3 year old nieces, got in the car and it would not start. Of course the girls were nervous and didn’t understand what was going on so I calmly called Ford Road Service. Tow truck came and I was able to get the car to Hempstead Ford. I went into the service office and explained what my situation was and the service rep said “so what do you want me to do for you”. I cannot llie, I was a little shocked because like wsaid I have always had great experiences there before. Without sounding like a total witch, I replied “oh I don’t know, how about finding out what caused it to not start?!” A different service rep saw the look on my face after he walked out, her name was Karen Wunderlich, and asked what was going on. I explained the whole situation including what he said to me. She immediately went out to him and my car and took over the whole reason for my service. Thank you to Karen for turning a bad experience into one that was once again pleasant, the way Ford Lincoln has always been before. More