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Hempstead Ford Lincoln - Service Center
Hempstead, NY
617 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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617 Reviews of Hempstead Ford Lincoln - Service Center
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January 04, 2019
This Dealerships Sales and Service is Extremely Professional We have leased 2 Ford Edges from this Deakership. The sales department is great to work with and is helpful. They are able to match the customer need We have leased 2 Ford Edges from this Deakership. The sales department is great to work with and is helpful. They are able to match the customer needs to get the exact car you are looking for. The Service Department is run seemlessly with no stress on the customers behalf. It’s an effortlessly, time productive and efficient department. We’ve only had our cars serviced at Hempstead Ford Lincoln in Hempstead, L.I. for many years and they have serviced our cars above our expectations with a smile and an old fashioned can do attitude. Juan Toro our service Manager always gives us complete information and guidance to ensure our cars are running in tip top condition. Their service is impeccable with excellent communication internally so everyone at this Dealership is on the same page which is why we hope to have a relationship with this dealership for many years to come. More
by Susan Hoffman
Employees Worked With
Juan Toro, Karen
December 22, 2018
Rip off Went because my heater on the right wasn’t working. My service person said they had the part in stock, they did not and had to go elsewhere to get it Went because my heater on the right wasn’t working. My service person said they had the part in stock, they did not and had to go elsewhere to get it. The part cost $31.00 and they charged me $405.00 for labor, $135/per hr. and I’m positive they didn’t spend all that time working on my car. They should document their mechanics on video to show the hrs. Their mechanics are actually working on your car. More
by Not happy
Employees Worked With
John Lydon
December 19, 2018
always goes the extra mile Have been using them for years. The service department is top notch and always delivers what they promise. The times they give you for work completion Have been using them for years. The service department is top notch and always delivers what they promise. The times they give you for work completion are accurate. Very clean and all the staff is courteous More
by George
Employees Worked With
Karen in service & Suzanne in sales
December 13, 2018
Excellent The dealership an service department are top notch. They are fair with prices. Service dept. is helpful and works quickly to get car done fast. The dealership an service department are top notch. They are fair with prices. Service dept. is helpful and works quickly to get car done fast. More
by Kimmie367
Employees Worked With
Michelle
December 10, 2018
Outstanding Service The service was outstanding. The intake, with Karen, went quickly, professionally and with an emphasis on pleasing the customer. When I picked up th The service was outstanding. The intake, with Karen, went quickly, professionally and with an emphasis on pleasing the customer. When I picked up the car, everything had been done as planned. I think the service at Hempstead Ford is all that I could hope for. More
by 123
Employees Worked With
Karen
December 09, 2018
Excellent customer service Karen from service was very professional and extremely helpful. Definitely would refer anyone to this dealership. Karen helped me right away and my tr Karen from service was very professional and extremely helpful. Definitely would refer anyone to this dealership. Karen helped me right away and my truck was done before I knew it. More
by Collura7
Employees Worked With
Karen
November 29, 2018
Total Satisfaction What can you possibly say about a PERFECT experience! From the time you enter their facility to the time you exit, you know your car will be totally c What can you possibly say about a PERFECT experience! From the time you enter their facility to the time you exit, you know your car will be totally cared for. You are in the best of hands. Their lounge area is very well maintained and I have never seen an unhappy person in that place: they make you feel like FAMILY! I guess that's why I keep going back and buying all my cars there for the last 10 years! This company is a CLASSIC example of...GOOD MANAGEMENT! More
by Thebottle51
Employees Worked With
Karin and the service team
November 18, 2018
Lincoln Karen is awesome. I actually look to deal with her. I needed my new car serviced and had no issues with getting a car for the day. Karen is awesome. I actually look to deal with her. I needed my new car serviced and had no issues with getting a car for the day. More
by Tre
Employees Worked With
Karen
November 17, 2018
serive dept. I had an emergency windshield wiper broke. new car. fit me in for appt. fixed it in 10 min. since new car didn't charge. Sweetest guy guy Juan helped I had an emergency windshield wiper broke. new car. fit me in for appt. fixed it in 10 min. since new car didn't charge. Sweetest guy guy Juan helped me. Couldn't be easier or better. More
by lipkin58
Employees Worked With
Juan Toro
November 17, 2018
Service Department I had my first visit to the Service Department at Hempstead Ford Lincoln today, and it was a pleasant one. Service Advisor Karen Wunderlich is knowle I had my first visit to the Service Department at Hempstead Ford Lincoln today, and it was a pleasant one. Service Advisor Karen Wunderlich is knowledgeable and courteous; she knew what work the vehicle required, and it was done quickly and efficiently. More
by Explorer1
Employees Worked With
Karen Wunderlich
