Hempstead Ford Lincoln - Service Center

Love the Service Department My car was giving me trouble on a Saturday. I called the service department and they said I could bring it in (although the problems would not be add My car was giving me trouble on a Saturday. I called the service department and they said I could bring it in (although the problems would not be addressed until Monday) and to see Karen when we got there. We told Karen the problems we were experiencing. She was very knowledgeable and a pleasure to work with. I had mentioned to her that my husband was ill and was going for treatments, and asked her if she had a loaner car for us to drive while the car was being serviced. Although there was none readily available, she went above and beyond to find us a car that we could use. Her caring and kindness will never be forgotten. That kind of service is priceless. More

Will always bring my Ford’s/Lincoln’s Great staff and service I have two fords and one Lincoln and this is the only dealership and service center that I will let service my cars and trucks Great staff and service I have two fords and one Lincoln and this is the only dealership and service center that I will let service my cars and trucks....service advisor Karen Wunderlich is a pleasure to work with friendly and funny gets you in and out fast More

Pot hole damage to tire Driving from Jersey to Long Island I hit a pot hole on 95 North. Immediately my tire went flat and it literally blew out the tire and damaged the rim Driving from Jersey to Long Island I hit a pot hole on 95 North. Immediately my tire went flat and it literally blew out the tire and damaged the rim. Trying not to kill myself I changed the tire to the spare and drove 1 hour to Hempstead Lincoln/Ford dealership. Charlie Durante greeted me as I walked in and came back out to assess the tire/damages. He then looked for a replacement tire and could not find one at a dealer or distribution center. He showed me his computer and there were no tires at all in the system! I knew I could drive back to Central New Jersey on the spare so I told him to keep the car and try to locate something that would work. Charlie called me a couple of hours later and said he found one through a secondary distributor and he arranged to have it overnighted. The tire arrived the next day and Charlie called me around 4pm to pick it up. He also changed out my lug nuts as I “rounded” them off in a panic to remove them. In my life I have never experienced service at this level and my time in and out of the service department was record setting! Charlie, you are a good man and to the dealership congratulations on the Presidents Club award!! You certainly deserve it and I know with the impeccable service that you deliver, you will earn more in the years to come!! My only “want” is to hope that you can inspire other dealerships to deliver such amazing service, who knows I may move closer to Hempstead just to have you as my neighborhood dealership! Well done Charlie and crew!! Warm Regards, Jeff Vallone More

Excellent service dept Juan Toro is very knowledgeable and courteous. His estimate for routine maintenance and annual inspection was accurate . The work was performed in a t Juan Toro is very knowledgeable and courteous. His estimate for routine maintenance and annual inspection was accurate . The work was performed in a timely manner on a busy Saturday . I had no appointment and the job was taken without any problem. Estimated wait time was also accurate . Juan and his associates treat every customer with extra care . Paul L . 4/7/2019 More

Oil Change I had a 2:00PM appointment for an oil change. I went there after i got off of work, arriving at about 1:45. I was promptly greeted by Karen W. She wro I had a 2:00PM appointment for an oil change. I went there after i got off of work, arriving at about 1:45. I was promptly greeted by Karen W. She wrote up my car and they drove it into the shop at about 1:50. I looked around the showroom for a while then sat in the waiting room. At 2:15 Karen came in and told me my car was going through the car wash and would be ready in a couple of minutes. I couldn't have asked for a better experience. They did the oil change, performed a Multi-Point Vehicle Inspection had the car washed in 20 minutes total. Thank You Karen W. for a wonderful experience! Bob Stacy More

Excellent service experience everytime I came as emergency, and Karen took excellent care of me. Karen is amazing, she had my truck fixed in no time at all, and a wash too. I recommend Kare I came as emergency, and Karen took excellent care of me. Karen is amazing, she had my truck fixed in no time at all, and a wash too. I recommend Karen to all, she is terrific!! More

Excellent Service Scheduled appointment for oil change after received promotion. Juan greeted me and found him to be very personable, professional and efficient. Advi Scheduled appointment for oil change after received promotion. Juan greeted me and found him to be very personable, professional and efficient. Advised me I needed a wheel alignment that I didn't know. Didn't try to sell me a bunch of extras. Did advise me that I will need brakes and tires sometime later this year which I'm not surprised. Final bill didn't brake the bank which always makes me happy. Love my Navigator and loved the service experience. Thank you. More

Thank you Karen Brought my MKX for oil change at 8 a.m. Karen checked me in, and I was out by 9 a.m. Free car wash too. Service at Hempstead Ford Lincoln is #1. Brought my MKX for oil change at 8 a.m. Karen checked me in, and I was out by 9 a.m. Free car wash too. Service at Hempstead Ford Lincoln is #1. More

Great service Thank you Juan for your great service. Hempstead Auto Group is an excellent experience from the purchase of the car with an outstanding sales team. Thank you Juan for your great service. Hempstead Auto Group is an excellent experience from the purchase of the car with an outstanding sales team. Thank you Karen to the outstanding service department staff. More

Salesman misrepresent and the service department STINKS I had purchased 3 cars from Hempstead Ford. No more. The service department has no idea what its doing. From the day I took delivery of a 2011 Esc I had purchased 3 cars from Hempstead Ford. No more. The service department has no idea what its doing. From the day I took delivery of a 2011 Escape that was supposed to be CPO (I just found out was not) was driven by a cigar smoker and it never ran right from day 1. After bringing it back at least 5 times becasue the stench was horrific, the dealership finally swapped out the entire interior (put in the wrong one for the model truck I had and wrong color). The first time I brought it in for an oil change service forgot to close the hood properly and it flew up while I was on a highway. Thankfully, I was ok, but I should have known then. After the interior debacle, I kept complaining something was off. I was complaining the truck made noises when I braked and didn't seem to be shifting properly. Service kept telling me I needed wheel alignments (3 in less than 2 years with no off roading!). One visit they told me my brakes were fine (in the high yellow) and less than a few months later (not a lot of mileage and only light local driving) I was told I needed BRAKE PADS AND ROTORS ($1200 in repairs, I paid less after raising xxxx). How does that happen when I only have it serviced by the dealer? I finally had it after I brought it in was told I needed another wheel alignment, the check engine light went on and they had to replace an $11 PVC part, but they did that under the warranty (Cost me $100 deductible) and they were supposed to fix a recall, ubt the recall STILL shows up as not being completed. Four days later I went to another dealership and traded in my 2011 Escape which I was buying and got a 2018 lease at a loss. A week later I get a call from the other dealership my truck was leaking oil and it needed transmission service (it had been serviced FOUR (4) DAYS before I traded it in! I have the receipts to prove it). With the extended warranty it would have cost me $100 to fix the truck including rebuilding the transmission becasue it was all covered. Instead I traded in my 2011 at a loss and had to put down a lot more than $100 to get into the new vehicle. BTW Service also missed a bad tie rod in my mother's Mercury Mariner and told her she too needed a wheel alignment. Another time they missed bad hoses in the brakes and can you imagine she too all of a sudden needed brakes and rotors too. Really? I have filed a complaint with Ford corporate and I am seeking legal remedies as well. STAY AWAY FROM HEMPSTEAD FORD! More