Hempstead Ford Lincoln - Service Center

Reliably excellent service Always excellent service. I have owned many luxury brands over the years (Mercedes, BMW, Lexus) but I can honestly say the service here is better. The Always excellent service. I have owned many luxury brands over the years (Mercedes, BMW, Lexus) but I can honestly say the service here is better. They understand what needs to be done, and everyone seems to work together efficiently to the customer's benefit, starting with my service rep Karen. More

First Time visit The service department was accommodation on the same day for an oil change. I brought my car in and was given a ride back to my employer in a timely The service department was accommodation on the same day for an oil change. I brought my car in and was given a ride back to my employer in a timely manner. My vehicle was also done within a reasonable time frame to pick it up that afternoon. More

Great Service I purchased my 2018 Lincoln MKC from Hempstead Lincoln and utilize their service department. Juan Toro is fantastic. He far exceeds my expectations. I purchased my 2018 Lincoln MKC from Hempstead Lincoln and utilize their service department. Juan Toro is fantastic. He far exceeds my expectations. He is also a great person. Oliver the Service Manager is also great. He extended great customer care when I need it most. Maria is another Service Manager who is there to assist with outstanding customer service. Karen is a Service Advisor who is always there to great me with a smile and a hug. I think she is terrific. What can I say except they are wonderful Employees who are personable and care for the customer. I know I can be a pain LOL, but they always reassure me that my car is in great hands. More

Wonderful Experience with Michele at the Service Dept! Today I brought my Ford Fusion Hybrid in for service. I soon as I saw Service Advisor, Michele Fortune's smile, I knew all would be well! She was ab Today I brought my Ford Fusion Hybrid in for service. I soon as I saw Service Advisor, Michele Fortune's smile, I knew all would be well! She was able to get me a loaner car so that I would not be without a vehicle, as I told her that my husband is ill. With her sweet disposition, I was assured that they would get to the bottom of the problem (since I was there a few weeks earlier). She was able to look back at the service history and made sure that the issue was properly addressed. Between her and the knowledge of the service technician, the car was fixed the same day - all under warranty! More

Very Disappointed This is the fourth time I had my 2017 Lincoln MKC serviced at this dealership. My most recent visit was for an oil change and service and the Auto Bu This is the fourth time I had my 2017 Lincoln MKC serviced at this dealership. My most recent visit was for an oil change and service and the Auto Butler Detail package. Much to my surprise when I got home I noticed a large chip on the top of my driver’s door which I knew for sure was not there when I brought the car in for service. This damage was done during this visit and I was not informed. I was so frustrated that I brought the vehicle up to my local body shop and the technician was able to touch it up for $80 and it looks OK. I have never had a problem here, but it would have been nice if the Technician who caused the damage said something. I probably would not have been upset if the dealership would have acknowledged they caused the damage and offered to repair it. The oil change was a bit pricy also, so I think the remaining service for my vehicle will be done at my local auto repair facility. Sorry Hempstead Lincoln, this has left a bad taste in my mouth. More

Karen helped me out and I was in a real bind! Karen really came through for me and I had never been to the dealership before! I explained that my check engine light kept coming on and today my bro Karen really came through for me and I had never been to the dealership before! I explained that my check engine light kept coming on and today my brother was being discharged from hospital later today and my dad is 88 and having minor surgery today as well. When I told her I needed to call a cab to get home to take care of my dad, she immediately made sure I got a car. What a relief. So, we are getting ready to take dad for his procedure and Karen helped me on a day when I did not know HOW I was gonna get everything done. That was an amazing ecpereince to be treated with such kindness. More

Efficiency Karen was extremely helpful and efficient in having my car serviced. The loaner was much appreciated as it allowed me to conduct my business for the Karen was extremely helpful and efficient in having my car serviced. The loaner was much appreciated as it allowed me to conduct my business for the day. I would highly recommend Karen and the service team at Hempstead Ford Lincoln. More

SERVICE = SALES I brought my 2018 ESCAPE back for oil change today and as usual I was treated as a valued customer. My rep Juan was as always to notch. I reminded hi I brought my 2018 ESCAPE back for oil change today and as usual I was treated as a valued customer. My rep Juan was as always to notch. I reminded him again how their service department was so helpful with my two 2005 Taurus that they effectively made the sale on the two Escapes that I leased last year. I traveled past another Ford dealership to get to Hempstead because of the other service department was so poor. Hempstead is so comfortable & professional. Love the Wi-Fi & charging station and the coffee. More

It is upsetting when you cannot trust a service department I scheduled a service appointment, pointing out the issues I had with the car. At the time of check-in the advisor rudely informed me that if I "added I scheduled a service appointment, pointing out the issues I had with the car. At the time of check-in the advisor rudely informed me that if I "added" (I promptly informed the receptionist of what my car needed) items to be checked I would have waited 2 hours. Since I was waiting I let them check the more urgent issues and let go the rest. I waited over 3 hours and when I took back the car realized that they did not rotate the tires, as paid for. I called back, and after some time the advisor reluctantly confirmed it, and told me that they would take care of it "at no charge"! I pointed out that I already paid for that service. I am in the process of having the car serviced again after I waited 3+ hours. It is upsetting when you cannot trust a service and have to second guess everything. More

Very Good Job at Following Up Service Department associated took the time to research the warranty expiration after there was some confusion about whether the expiration was on the Service Department associated took the time to research the warranty expiration after there was some confusion about whether the expiration was on the date of sale or the date of delivery. He really went the extra mile to ensure I was getting a fair bill. More