Hempstead Ford Lincoln - Service Center

Another Happy Customer I bought my mustang from Tower Ford and when they shut down I started going to Hempstead FL. I've since been a few times for service and other matters I bought my mustang from Tower Ford and when they shut down I started going to Hempstead FL. I've since been a few times for service and other matters where I needed parts changed and issues diagnosed. The dealership is big, but also clean and they offer great loaner cars when needed as I need one to drive to work everyday. Charlie is a great rep when it comes to communications and getting the job done. He communicated with me throughout the process of changing one of my cam phasers and never had me guessing or worried about when I would get my car back. John - another service member has also been much help. Between the two of them and the mechanics who get the job done correctly I believe Hempstead FL is a great team. More

Excellent Service - Darren B., MKS Owner I have had my Lincoln MKS almost five years now. I leased it from this dealership, and then purchased it off-lease. I am always getting great complime I have had my Lincoln MKS almost five years now. I leased it from this dealership, and then purchased it off-lease. I am always getting great compliments on my car. This is largely due to how this dealership helps me maintain the car. The service work is usually great. The staff really goes out of its way to accommodate you with excellent service. I especially appreciate the coordination between the sales and service departments. When you are a current customer each department makes great effort to demonstrate to you that you were not just a sale they wanted but a customer who is part of the family. Even the sales reps who do not directly handle your initial transaction participate in seeing to it you are a satisfied customer upon any reason for your return to the dealership. I especially would like to commend my sales rep Karen Hesdra, her colleague in sales, Evan, and Andrian, Maria and Karen in service as well as the always courteous service coordinators who graciously respond when you want to book an appointment. If you are thinking about another car, I strongly urge you to consider this dealership. More

Family Oriented Dealership Hempstead Ford is the best dealership anywhere. They are the most accommodating I have ever known. They even call to remind you about your inspection Hempstead Ford is the best dealership anywhere. They are the most accommodating I have ever known. They even call to remind you about your inspection being due early, so you have time to bring it in. Karen Wunderlich cares for your car as if it was her own. She is extremely caring, courteous, kind and knowledgeable. You cannot be in better hands. You cannot find better service. More

Great service again at Hempstead Ford/Lincoln. Adrian made sure they serviced my Lincoln and completed the state inspection. Will return for my next service later this year. made sure they serviced my Lincoln and completed the state inspection. Will return for my next service later this year. More

Sales was polite and not really pushy, but after the the Sales rep was polite and not really pushy, but after the deal was done and I had the car for a week, I found out that he was aware of, but did not di Sales rep was polite and not really pushy, but after the deal was done and I had the car for a week, I found out that he was aware of, but did not disclose an issue with my new car that I’m currently dealing with for over 2 weeks now... Service Dept. has been awful: terrible communication, lack of follow-through and an obvious lack of concern for solving my problem. I finally made a little headway after several calls to Hempstead Lincoln Service manager and a couple calls to Lincoln’s corporate office. I am not impressed at all and wishing I’d stuck with a Toyota. I am giving 3 stars instead of 1 with the hope they redeem themselves and I can upgrade the review only because the sales manager was helpful today and seems to care. I am cautiously optimistic now and will be back with a follow up when issue is resolved.... or it is not. More

Had my Ford Edge in this morning for an inspection and I was in and out in one hour. The service department are such professionals and treat you like family. I know it’s cliche-ish but true! Karen in the se was in and out in one hour. The service department are such professionals and treat you like family. I know it’s cliche-ish but true! Karen in the service department is always so friendly and warm. She takes the time for all concerns with your vehicle. They did the inspection and cleaned my car and I called for an appointment only the night before. Real pros and nice people! Marty Mccabe More

Great and prompt service. Karen was very nice and accommodating. The most comfortable waiting I have ever been in. Karen treated me as if I was a long time customer. Thanks for taking care of my Must accommodating. The most comfortable waiting I have ever been in. Karen treated me as if I was a long time customer. Thanks for taking care of my Mustang! More

Karen Wunderlich and the entire staff are wonderful. Excellent experience every time they are professional and helpful. The office is clean and the billing department is nice Excellent experience every time they are professional and helpful. The office is clean and the billing department is nice More

Great Dealership with great staff and service Hempstead Ford Lincoln has been my Dealer for the past 10 years, they have never let me Down. My Mustang has received excellent service there. When I Hempstead Ford Lincoln has been my Dealer for the past 10 years, they have never let me Down. My Mustang has received excellent service there. When I noticed that my State Inspection sticker had expired I went there straight away and Karen Wunderlich was able to squeeze me in for the service needed. Karen is an excellent service advisor. Thank you Hempstead Ford. More

Service Department I have tried 3 different times to schedule service and when they hear I didn't but the vehicle at this dealer my appointment date is two months away. I have tried 3 different times to schedule service and when they hear I didn't but the vehicle at this dealer my appointment date is two months away. Left message for the service manager and she never called me back. Would never buy a car from this dealer with the poor attitude in the service area More