Hempstead Ford Lincoln - Service Center

"Always great service" I brought my car in to address an message that started to appear on my touch screen regarding the system shutting down to save the battery. Antonio Dr I brought my car in to address an message that started to appear on my touch screen regarding the system shutting down to save the battery. Antonio Drew was able to explain to me exactly what the problem was and address all the issues that went along with it! More

I was wonderfully surprised and happy with how smoothly my service appointment went. Antonio Drew kept me well informed and had a rental ready for me In these tough times it was refreshing that everyone my service appointment went. Antonio Drew kept me well informed and had a rental ready for me In these tough times it was refreshing that everyone was so kind and clean More

I was impressed by the service I was given during this time. 5 stars to the seating area arrangement. And the constant disinfecting of the waiting areas. Service rates 5stars time. 5 stars to the seating area arrangement. And the constant disinfecting of the waiting areas. Service rates 5stars More

even during Wuhan Flu Call it Coronavirus, COVID, or the Wuhan Flu....thank you to Hempstead Lincoln for having a great service setup. was able to handle the whole proces Call it Coronavirus, COVID, or the Wuhan Flu....thank you to Hempstead Lincoln for having a great service setup. was able to handle the whole process via email and text! More

Pre-certified Lincoln MKC..nothing but problems Brought Lincoln MKC into dealership for transmission..in shop 38 days, returned again..in shop 25 days, still not looked at..now service shut down Brought Lincoln MKC into dealership for transmission..in shop 38 days, returned again..in shop 25 days, still not looked at..now service shut down More

Another Happy Customer I bought my mustang from Tower Ford and when they shut down I started going to Hempstead FL. I've since been a few times for service and other matters I bought my mustang from Tower Ford and when they shut down I started going to Hempstead FL. I've since been a few times for service and other matters where I needed parts changed and issues diagnosed. The dealership is big, but also clean and they offer great loaner cars when needed as I need one to drive to work everyday. Charlie is a great rep when it comes to communications and getting the job done. He communicated with me throughout the process of changing one of my cam phasers and never had me guessing or worried about when I would get my car back. John - another service member has also been much help. Between the two of them and the mechanics who get the job done correctly I believe Hempstead FL is a great team. More

Excellent Service - Darren B., MKS Owner I have had my Lincoln MKS almost five years now. I leased it from this dealership, and then purchased it off-lease. I am always getting great complime I have had my Lincoln MKS almost five years now. I leased it from this dealership, and then purchased it off-lease. I am always getting great compliments on my car. This is largely due to how this dealership helps me maintain the car. The service work is usually great. The staff really goes out of its way to accommodate you with excellent service. I especially appreciate the coordination between the sales and service departments. When you are a current customer each department makes great effort to demonstrate to you that you were not just a sale they wanted but a customer who is part of the family. Even the sales reps who do not directly handle your initial transaction participate in seeing to it you are a satisfied customer upon any reason for your return to the dealership. I especially would like to commend my sales rep Karen Hesdra, her colleague in sales, Evan, and Andrian, Maria and Karen in service as well as the always courteous service coordinators who graciously respond when you want to book an appointment. If you are thinking about another car, I strongly urge you to consider this dealership. More

Family Oriented Dealership Hempstead Ford is the best dealership anywhere. They are the most accommodating I have ever known. They even call to remind you about your inspection Hempstead Ford is the best dealership anywhere. They are the most accommodating I have ever known. They even call to remind you about your inspection being due early, so you have time to bring it in. Karen Wunderlich cares for your car as if it was her own. She is extremely caring, courteous, kind and knowledgeable. You cannot be in better hands. You cannot find better service. More

Great service again at Hempstead Ford/Lincoln. Adrian made sure they serviced my Lincoln and completed the state inspection. Will return for my next service later this year. made sure they serviced my Lincoln and completed the state inspection. Will return for my next service later this year. More

Sales was polite and not really pushy, but after the the Sales rep was polite and not really pushy, but after the deal was done and I had the car for a week, I found out that he was aware of, but did not di Sales rep was polite and not really pushy, but after the deal was done and I had the car for a week, I found out that he was aware of, but did not disclose an issue with my new car that I’m currently dealing with for over 2 weeks now... Service Dept. has been awful: terrible communication, lack of follow-through and an obvious lack of concern for solving my problem. I finally made a little headway after several calls to Hempstead Lincoln Service manager and a couple calls to Lincoln’s corporate office. I am not impressed at all and wishing I’d stuck with a Toyota. I am giving 3 stars instead of 1 with the hope they redeem themselves and I can upgrade the review only because the sales manager was helpful today and seems to care. I am cautiously optimistic now and will be back with a follow up when issue is resolved.... or it is not. More