Hempstead Ford Lincoln - Service Center

Thank you Karen! Excellent service at this Ford .. Thank you Karen! Excellent service at this Ford .. highly recommend. Karen was a pleasure to deal with. We had a great phone conversation and she ad Thank you Karen! Excellent service at this Ford .. highly recommend. Karen was a pleasure to deal with. We had a great phone conversation and she addressed all our issues! ++++ More

excellent service..A+++ Brought my mustang in for butler service,wash,wax....car looks amazing,maria service manager was very accomadating,courteous,efficient...I would recom Brought my mustang in for butler service,wash,wax....car looks amazing,maria service manager was very accomadating,courteous,efficient...I would recommend this dealership.100%.... More

Excellent service always even during a pandemic The great folks at Hempstead Ford always go above and beyond. Great service, prices and excellent comfort level even during these tough times. I coul The great folks at Hempstead Ford always go above and beyond. Great service, prices and excellent comfort level even during these tough times. I couldn't be more thankful for the great staff. More

Karin in service, the best service. On time and efficient. Karin was very efficient and thorough. Karin is a pleasure to deal with, and a very good representative of your business. 3rd lease with Hempstead Fo Karin was very efficient and thorough. Karin is a pleasure to deal with, and a very good representative of your business. 3rd lease with Hempstead Ford. More

Thank you Karen See Karen Wunderlich for excellent service. I highly recommend Hempstead Ford Lincoln. Oil change, inspection and free car wash, in only about 1 hour See Karen Wunderlich for excellent service. I highly recommend Hempstead Ford Lincoln. Oil change, inspection and free car wash, in only about 1 hour wait. I have purchased and leased Ford and Lincoln vehicles from this dealership for the last 10 years, all excellent transactions. I would not think of going elsewhere. Their service department is #1. More

Service I was treated with professionalism and everything I requested was down in a professional way. Karen and staff were very helpful and were able to assis I was treated with professionalism and everything I requested was down in a professional way. Karen and staff were very helpful and were able to assist me with a salesman that was able to get my Ford assist program on my I-Phone working again More

Damaged my vehicle during routine oil change On 6/27 I brought my car in for a scheduled oil change. My entire grill was scratched when the mechanic was attempting to lift the hood. I was told I On 6/27 I brought my car in for a scheduled oil change. My entire grill was scratched when the mechanic was attempting to lift the hood. I was told I had to speak to Maria the service manager who was not available about this issue . I continually called Maria who never returned my calls. On 6/29, I finally had to show back up in person to the dealership and was told I needed to make an appointment to bring back the vehicle to be fixed. No apologies for my inconvenience or acknowledgement that an error was made by Ford. The earliest appointment slot they had was 7/6 and that it could take a week to fix. I received a loaner car in the interim but it was not an F150 which is what I have but a tiny Ford Fusion. I'm a construction worker hauling tools back and forth every day. This was a nightmare! When I picked up my vehicle after the repair was made on 7/10, I found my entire passenger side seats soaked due to the window being left open while sitting in the lot during tropical storm Fay. Maria the service manager's response was "oh well I see how this keeps snow balling for you and I don't want to argue. I'll ask the guys to dry it off and we'll find out who it was" They used a dirty pre-used towel and just wiped down my mats leaving my seats soaked to the bone. I'm pretty sure this is dangerous especially during a time where COVID precautions need to be taken. Again no apologies or any form of compensation for having to come to this service department 4 times in a 2 week time period all for errors made on Ford's part. Maria the service manager lacks professionalism, communication skills nor holds her department for any kind of accountability. She made me feel like a devalued customer and a nuisance she wanted to just go away. I bought my truck from Ford and even financed with them. I love my vehicle and planned to buy another model in the near future but based on Maria and this service department experience, I will take my business elsewhere. More

Service Received service on my MKC. Karen assisted. Always helpful, explains all the steps along the way. Thank you. Quick and timely service. I was in a Received service on my MKC. Karen assisted. Always helpful, explains all the steps along the way. Thank you. Quick and timely service. I was in and out very quickly. More

Convenient and trouble-free a very classy service. I had no idea that I was in for such a pleasurable experience. I would do it again without hesitation! no idea that I was in for such a pleasurable experience. I would do it again without hesitation! More

Ready for Covid Had to do my inspection. Easy to setup over the phone. Arrived and greeted in a safe, socially distant manner. Able to sit outside in another safe Had to do my inspection. Easy to setup over the phone. Arrived and greeted in a safe, socially distant manner. Able to sit outside in another safe area. Used text to communicate. Minimal exposure and everyone I dealt with was wearing protection. Top notch service. More