Hempstead Ford Lincoln - Service Center

Service I was treated with professionalism and everything I requested was down in a professional way. Karen and staff were very helpful and were able to assis I was treated with professionalism and everything I requested was down in a professional way. Karen and staff were very helpful and were able to assist me with a salesman that was able to get my Ford assist program on my I-Phone working again More

Damaged my vehicle during routine oil change On 6/27 I brought my car in for a scheduled oil change. My entire grill was scratched when the mechanic was attempting to lift the hood. I was told I On 6/27 I brought my car in for a scheduled oil change. My entire grill was scratched when the mechanic was attempting to lift the hood. I was told I had to speak to Maria the service manager who was not available about this issue . I continually called Maria who never returned my calls. On 6/29, I finally had to show back up in person to the dealership and was told I needed to make an appointment to bring back the vehicle to be fixed. No apologies for my inconvenience or acknowledgement that an error was made by Ford. The earliest appointment slot they had was 7/6 and that it could take a week to fix. I received a loaner car in the interim but it was not an F150 which is what I have but a tiny Ford Fusion. I'm a construction worker hauling tools back and forth every day. This was a nightmare! When I picked up my vehicle after the repair was made on 7/10, I found my entire passenger side seats soaked due to the window being left open while sitting in the lot during tropical storm Fay. Maria the service manager's response was "oh well I see how this keeps snow balling for you and I don't want to argue. I'll ask the guys to dry it off and we'll find out who it was" They used a dirty pre-used towel and just wiped down my mats leaving my seats soaked to the bone. I'm pretty sure this is dangerous especially during a time where COVID precautions need to be taken. Again no apologies or any form of compensation for having to come to this service department 4 times in a 2 week time period all for errors made on Ford's part. Maria the service manager lacks professionalism, communication skills nor holds her department for any kind of accountability. She made me feel like a devalued customer and a nuisance she wanted to just go away. I bought my truck from Ford and even financed with them. I love my vehicle and planned to buy another model in the near future but based on Maria and this service department experience, I will take my business elsewhere. More

Service Received service on my MKC. Karen assisted. Always helpful, explains all the steps along the way. Thank you. Quick and timely service. I was in a Received service on my MKC. Karen assisted. Always helpful, explains all the steps along the way. Thank you. Quick and timely service. I was in and out very quickly. More

Convenient and trouble-free a very classy service. I had no idea that I was in for such a pleasurable experience. I would do it again without hesitation! no idea that I was in for such a pleasurable experience. I would do it again without hesitation! More

Ready for Covid Had to do my inspection. Easy to setup over the phone. Arrived and greeted in a safe, socially distant manner. Able to sit outside in another safe Had to do my inspection. Easy to setup over the phone. Arrived and greeted in a safe, socially distant manner. Able to sit outside in another safe area. Used text to communicate. Minimal exposure and everyone I dealt with was wearing protection. Top notch service. More

Had to get my car inspected and it was so easy to setup an appointment over the phone. Karen in service was fantastic!Highly recommend Karen as well as Hempstead Ford!! an appointment over the phone. Karen in service was fantastic!Highly recommend Karen as well as Hempstead Ford!! More

Great Service! Karen was very kind and helped us out servicing our Lincoln. We are 100% satisfied with the service and treatment, highly recommend to anyone else. Karen was very kind and helped us out servicing our Lincoln. We are 100% satisfied with the service and treatment, highly recommend to anyone else. More

The modem in my car was not working and I utilized the Lincoln pick up and delivery service. Charles Durante was my Service Advisor who expedited and made sure my service experience was perfect. Thank yo Lincoln pick up and delivery service. Charles Durante was my Service Advisor who expedited and made sure my service experience was perfect. Thank you Charlie for providing me excellent customer service. More

Damaged tire and rim I accidentally hit a curb damaging the rim and ruining the tire. We were out at Montauk State Park. I called HFL and spoke to a service advisor Charli I accidentally hit a curb damaging the rim and ruining the tire. We were out at Montauk State Park. I called HFL and spoke to a service advisor Charlie Durante, I have know Charlie for years. Explained the situation and he said he would order an new tire and rim. I did receive a text message stating the tire/ rim were ordered. Through out our ride home Charlie kept in touch and advised we keep the speed max to 55 while using the donut. I made an appt to have the rim and tire replaced and Charlie started the tire protection claim. By the days end, I was advised that the protection plan covered the replacement. As usual Charlie went out of his way to help, file the claim and get back to me in short order. Charlie is one of the best service managers, he is professional, keeps you informed as well as a gentlemen when talking to him. A big thank you to Charle!! More

BEST FORD/LINCOLN DEALERSHIP I have leased several Lincoln MKX SUV'S and recently the Nautilus. Always and excellent experience at this beautiful dealership. Everyone is profess I have leased several Lincoln MKX SUV'S and recently the Nautilus. Always and excellent experience at this beautiful dealership. Everyone is professional, knowledgeable and pleasant from the receptionist, to the sales person, service coordinator and person who checks the car in for service. Free exterior car wash also available. More