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Hempstead Ford Lincoln - Service Center

Hempstead, NY

4.5
632 Reviews

632 Reviews of Hempstead Ford Lincoln - Service Center

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November 20, 2020

Excellent service received.Karen the service rep who helped me, recognized my issue was something very quick to resolve and was kind enough to get it done for me in no time. I made an appt and they kep More

by Coach Mel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Nov 23, 2020 -

Hempstead Ford Lincoln responded

Coach Mel - Thank you for the kind words, and we look forward to seeing you again!

November 11, 2020

Karen, you are the best. Always greets me with a smile and also asks how I'm doing in addition to whats wrong with my vehicle. I've been going here for years. Good luck Charlie on your retirement!!! More

by Donut Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen
Nov 11, 2020 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

November 10, 2020

Karen was informative, kept me updated throughout the process. Been coming here a couple of years now for service and sales and we are very satisfied with both depts. More

by irene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Nov 11, 2020 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

October 29, 2020

Just wanted to thank service dept. in dealing with issue with my vehicle my service advisor Karen Wunderlich kept me informed on replacement parts needed that was on back order. Courteous and professiona More

by jose7459
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
KAREN WUNDERLICH
Oct 29, 2020 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

October 24, 2020

They were very Courteous and professional. I felt comfortable and relaxed Knowing they were keeping me informed while work was being performed on my vehicle. More

by Marko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John lydon
Oct 26, 2020 -

Hempstead Ford Lincoln responded

Marko - Thank you for the kind words, and we look forward to seeing you again!

October 20, 2020

Excellent and fast sevice, at a great price. Oil change and tire rotation for my Ford Tansit 250 cargo van, done in in only 45 minutes. More

by Nick M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Oct 20, 2020 -

Hempstead Ford Lincoln responded

Nick - Thank you for the kind words, and we look forward to seeing you again!

October 09, 2020

Karen in service is absolutely wonderful to deal with Every company should have hundreds of Karen’s She follows up and is very very efficient More

by Rtjsgolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen
Oct 12, 2020 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

October 03, 2020

Karen is by far the BEST service manager at Hempstead Ford. Always gives the best service care you could ask for. Karen goes above and beyond. Best Regards, Mike Z More

by mzeni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KAREN SERVICE DEPT.
Oct 05, 2020 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

September 30, 2020

Dismal experience.I needed to take care of 2 issues: Dismal experience. I needed to take care of 2 issues: make an extra key fob and oil change and maintenance for 40K miles. I called 2 weeks prior an More

by Alexander S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karen Wunderlich
Oct 01, 2020 -

Hempstead Ford Lincoln responded

Alexander - Thank you for bringing this to our attention. Our Service Manager, Maria Almeida, will be contacting you directly to ensure that you're satisfied.

Oct 13, 2020 -

Alexander S responded

Update: I spoke to Maria and was very pleased how she conducted herself. She admitted that level of service I received was unacceptable to there standards, she apologized and offered to return my money. Our conversation was very pleasant and I'm hopeful that my review was beneficial to Hempstead Ford and they can keep customer service on the highest level. I will certainly give them another chance and will come there for my next time needs. Thank you Maria.

More
August 31, 2020

Great service, fast and easy , it was a very clean place the manager was great, explaining everything and very nice no problem no complaints and no headache More

by stormymonday11704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen
Sep 03, 2020 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

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