Hempstead Ford Lincoln - Service Center

Excellent and fast sevice, at a great price. Oil change and tire rotation for my Ford Tansit 250 cargo van, done in in only 45 minutes. and tire rotation for my Ford Tansit 250 cargo van, done in in only 45 minutes. More

Karen in service is absolutely wonderful to deal with Every company should have hundreds of Karen’s She follows up and is very very efficient with Every company should have hundreds of Karen’s She follows up and is very very efficient More

Karen is by far the BEST service manager at Hempstead Ford. Always gives the best service care you could ask for. Karen goes above and beyond. Best Regards, Mike Z Ford. Always gives the best service care you could ask for. Karen goes above and beyond. Best Regards, Mike Z More

Dismal experience.I needed to take care of 2 issues: Dismal experience. I needed to take care of 2 issues: make an extra key fob and oil change and maintenance for 40K miles. I called 2 weeks prior an Dismal experience. I needed to take care of 2 issues: make an extra key fob and oil change and maintenance for 40K miles. I called 2 weeks prior and asked for the key fob pricing, I was quoted $310 plus $20 for the physical key with “will be ready in 30 minutes” answer. They also said that I need to come in a week because they are out of fobs. I came yesterday for my appointment at 7:45AM and Service Advisor Karen told me “you are due for coolant change and system flush after 30K miles and your car will be ready around 2PM”. I said, really, OK, and went to work. 8AM I received text message offering contact number to call or text for any information. Meanwhile, I checked FORD website and to my surprise discovered that FORD advising to change coolant and to do flush after 100K miles. I texted Karen 9:31AM asking her not to change coolant and not to do system flush. I’ve got no response to my text. 10:06 AM, I called dealership and asked to talk to Karen, I was told that she was away from her desk and leave the message as it is the best way, which I did. At 10:42AM I’ve got a call from Karen telling me that she didn’t see my attempts to contact her and she is sorry but job is done already. Another call came at 11:30AM notifying me that car is ready to be picked up. When I came to dealership to pick up my car, in the invoice I was charged $450.19 for the key fob, with the key with 1.5 hours of labor. According the Consumer Report: Most dealers we contacted said key-fob programming typically takes just 15-30 minutes, and the whole process, including cutting the mechanical spare key, rarely takes longer than an hour. I asked Karen where her telling me I’m “due” for changing coolant and flashing system came from? I showed her print outs from FORD website with my car maintenance schedule, clearly indicating 100K miles maintenance, not 30K, not 40K. She was telling me that it is FORD recommendation for New York State but when I asked, she failed to show me where that information came from. Then she brought out laminated page made by Hempstead Dealership with some recommendation. After pleadingly being questioned by me she admitted that it is NOT a FORD recommendation. Then she offered to give me money back. She also admitted that she quoted me key fob $175 not $200 that was on Invoice. When I asked about discrepancy with quotes I received before from the dealership 3 times before for the key fob total ($310 not $450.19) she said that “they were wrong to give you that price). We went to the Parts department where they confirmed they quoted me $310. When I asked to speak to the manager, we waited until manager get off the phone and Karen went to talk to her alone, after conversation with manager, Karen came to me and said that manager too busy with other customers (meanwhile manager left from her office from other door) and Karen can take off $25 from my key charge and $100 from coolant change. When I reminded Karen that she had offered me minutes ago to take out ALL charges for the coolant change she said that she can’t, because mechanic needs to get paid. I repeatedly asked to talk to manager and was told by Karen that she is the assistant manager and the manager is not available. At the end Karen came to me with her business card where she offered me “free service” for the next time. She said “it worth $100 and we can add air filter”, when I corrected her saying that according to invoice it is $57 and I have ROUSH cold air intake installed and do not need air filter change, she agreed to my statement. I do not have any illusions about dealership business model and intentions. Saying that I do not feel good about bold untruth being thrown in my face and people or business taking advantage of me. Gross overpricing, inflation of provided services and poor customer relation manners are shocking and revolting. My advice to other customers is to seek better service provider than Hempstead Ford Dealership. Please spare me from any generic response unless you are willing to return money that you offered to return. More

Great service, fast and easy , it was a very clean place the manager was great, explaining everything and very nice no problem no complaints and no headache the manager was great, explaining everything and very nice no problem no complaints and no headache More

Thank you Karen! Excellent service at this Ford .. Thank you Karen! Excellent service at this Ford .. highly recommend. Karen was a pleasure to deal with. We had a great phone conversation and she ad Thank you Karen! Excellent service at this Ford .. highly recommend. Karen was a pleasure to deal with. We had a great phone conversation and she addressed all our issues! ++++ More

excellent service..A+++ Brought my mustang in for butler service,wash,wax....car looks amazing,maria service manager was very accomadating,courteous,efficient...I would recom Brought my mustang in for butler service,wash,wax....car looks amazing,maria service manager was very accomadating,courteous,efficient...I would recommend this dealership.100%.... More

Excellent service always even during a pandemic The great folks at Hempstead Ford always go above and beyond. Great service, prices and excellent comfort level even during these tough times. I coul The great folks at Hempstead Ford always go above and beyond. Great service, prices and excellent comfort level even during these tough times. I couldn't be more thankful for the great staff. More

Karin in service, the best service. On time and efficient. Karin was very efficient and thorough. Karin is a pleasure to deal with, and a very good representative of your business. 3rd lease with Hempstead Fo Karin was very efficient and thorough. Karin is a pleasure to deal with, and a very good representative of your business. 3rd lease with Hempstead Ford. More

Thank you Karen See Karen Wunderlich for excellent service. I highly recommend Hempstead Ford Lincoln. Oil change, inspection and free car wash, in only about 1 hour See Karen Wunderlich for excellent service. I highly recommend Hempstead Ford Lincoln. Oil change, inspection and free car wash, in only about 1 hour wait. I have purchased and leased Ford and Lincoln vehicles from this dealership for the last 10 years, all excellent transactions. I would not think of going elsewhere. Their service department is #1. More