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Hempstead Ford Lincoln - Service Center

Hempstead, NY

4.5
622 Reviews

622 Reviews of Hempstead Ford Lincoln - Service Center

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December 12, 2024

I was greeted immediately; my service adviser was friendly & professional, & saw to it that all my concerns were addressed More

by llidon01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Fiedler
Dec 13, 2024 -

Hempstead Ford Lincoln responded

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear about your great experience with us. We appreciate your support and look forward to serving you again in the future. Have a wonderful day!

November 29, 2024

Very prompt service and excellent waiting area. Free car wash as well. Could not be happier. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Hempstead Ford Lincoln responded

Hi Dan, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 28, 2024

Professional, friendly and efficient service. Going the extra step to ensure customer satisfaction is paramount. More

by ljays96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Hempstead Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 27, 2024

Car was serviced in a timely and efficient manner, staff was courteous and very reliable. More

by cmcavey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Oct 28, 2024 -

Hempstead Ford Lincoln responded

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear about your great experience with us. We appreciate your support and look forward to serving you again in the future. Have a wonderful day!

October 08, 2024

Reliable and dependable dealership. I bought my car here and have continued to use them for my service needs. More

by xwharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Oct 09, 2024 -

Hempstead Ford Lincoln responded

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear about your great experience with us. We appreciate your support and look forward to serving you again in the future. Have a wonderful day!

October 02, 2024

Very Helpful and quick…Ms Karen Wunderlich was very kind, accommodating and helpful. Let me wait for my Mach E for its 50K miles service. Thank you so much More

by gbertshe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Oct 04, 2024 -

Hempstead Ford Lincoln responded

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear about your great experience with us. We appreciate your support and look forward to serving you again in the future. Have a wonderful day!

September 26, 2024

I have been bringing my vehicle in for service since I purchased it in 2017. I am very impressed with your Service Dept. I would bring my vehicle in and wait…always was done in a timely manner. I just too More

by Roxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Hempstead Ford Lincoln responded

Roxy - Thank you so much for taking the time to leave us a positive review! We're thrilled to hear about your great experience with us. We appreciate your support and look forward to serving you again in the future. Have a wonderful day!

September 21, 2024

Good and Professional In all aspects in services Excellent I Liked it .and thank you for the attention More

by Luis.V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Fiedler
Sep 23, 2024 -

Hempstead Ford Lincoln responded

Luis - Thank you so much for taking the time to leave us a positive review! We're thrilled to hear about your great experience with us. We appreciate your support and look forward to serving you again in the future. Have a wonderful day!

September 21, 2024

I brought my car in for an oil change with an appointment. It took a little over two hours, I was getting ready to take my car out of there and go somewhere else. The guy told me the car is done More

by Teamstergirl
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
Sep 23, 2024 -

Hempstead Ford Lincoln responded

The wait time at a dealership can be longer compared to a local oil change shop. This is because we have certified technicians performing a thorough multipoint inspection on every vehicle, ensuring the highest quality care. Additionally, we offer complimentary car washes and aim to provide a personalized experience for each customer. We apologize if the wait was longer than you expected and hope that, overall, you were satisfied with the service provided.

Sep 23, 2024 -

Teamstergirl responded

2 1/2 hours for an oil change is ridiculous especially when I had an appointment. Nothing can be done now other than you speaking to your employees and managing their time.

September 15, 2024

Loved valet service , Samantha Estevez was nice, professional and helpful and answered all my questions, and received a video from the mechanic explaining what the problem was and what the solutions More

by Ricardo M Sanabria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Estevez
Sep 16, 2024 -

Hempstead Ford Lincoln responded

Ricardo - Thank you so much for taking the time to leave us a positive review! We're thrilled to hear about your great experience with us. We appreciate your support and look forward to serving you again in the future. Have a wonderful day!

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