Hempstead Ford Lincoln

Very professional and extremely personable Suzanne Kingsley is a pleasure to deal with and with her 30 years in the business, she knows her product and how to deal with customers. We were extr Suzanne Kingsley is a pleasure to deal with and with her 30 years in the business, she knows her product and how to deal with customers. We were extremely satisfied with our experience with Suzanne and with the dealership and have now gotten two cars from them. More

Very pleasant and customer focused I did not feel pressured by the sales person and she was very knowledgeable about the vehicles that were of interest to me. She followed up with any I did not feel pressured by the sales person and she was very knowledgeable about the vehicles that were of interest to me. She followed up with any questions I had concerning the vehicle I eventually purchased. I met Doug the mgr and that was also a pleasant experience. Overall my experience was very good at this dealership. More

Efficiency Karen was extremely helpful and efficient in having my car serviced. The loaner was much appreciated as it allowed me to conduct my business for the Karen was extremely helpful and efficient in having my car serviced. The loaner was much appreciated as it allowed me to conduct my business for the day. I would highly recommend Karen and the service team at Hempstead Ford Lincoln. More

Nautilus Karen was great. Very knowledgeable and enthusiastic! Easy to work with. She made the whole experience go quite smoothly and found me the car exactly Karen was great. Very knowledgeable and enthusiastic! Easy to work with. She made the whole experience go quite smoothly and found me the car exactly the way I wanted it! More

SERVICE = SALES I brought my 2018 ESCAPE back for oil change today and as usual I was treated as a valued customer. My rep Juan was as always to notch. I reminded hi I brought my 2018 ESCAPE back for oil change today and as usual I was treated as a valued customer. My rep Juan was as always to notch. I reminded him again how their service department was so helpful with my two 2005 Taurus that they effectively made the sale on the two Escapes that I leased last year. I traveled past another Ford dealership to get to Hempstead because of the other service department was so poor. Hempstead is so comfortable & professional. Love the Wi-Fi & charging station and the coffee. More

It is upsetting when you cannot trust a service department I scheduled a service appointment, pointing out the issues I had with the car. At the time of check-in the advisor rudely informed me that if I "added I scheduled a service appointment, pointing out the issues I had with the car. At the time of check-in the advisor rudely informed me that if I "added" (I promptly informed the receptionist of what my car needed) items to be checked I would have waited 2 hours. Since I was waiting I let them check the more urgent issues and let go the rest. I waited over 3 hours and when I took back the car realized that they did not rotate the tires, as paid for. I called back, and after some time the advisor reluctantly confirmed it, and told me that they would take care of it "at no charge"! I pointed out that I already paid for that service. I am in the process of having the car serviced again after I waited 3+ hours. It is upsetting when you cannot trust a service and have to second guess everything. More

Very Good Job at Following Up Service Department associated took the time to research the warranty expiration after there was some confusion about whether the expiration was on the Service Department associated took the time to research the warranty expiration after there was some confusion about whether the expiration was on the date of sale or the date of delivery. He really went the extra mile to ensure I was getting a fair bill. More

New Lease Ford Explorer This is a GREAT dealership and John Berto is an excellent representative of the dealership! He tries his best to get you the most advantageous deal. This is a GREAT dealership and John Berto is an excellent representative of the dealership! He tries his best to get you the most advantageous deal. With that being said, I think that the Ford company themselves could give more perks to long time and faithful customers. They did not give any additional discounts for Nurses, Senior Citizens, BJ ( we were not entitled to that one because we did early termination. ). That was the only disappointing factor as I was looking to lower my monthly fee. Otherwise, I love my Ford explorer , but I may think twice about renewing when my next lease is up due to the lack of additional discounts which could certainly lower my monthly payment. Again, this is not a representation of the dealership themselves. Love them! More

Love the Service Department My car was giving me trouble on a Saturday. I called the service department and they said I could bring it in (although the problems would not be add My car was giving me trouble on a Saturday. I called the service department and they said I could bring it in (although the problems would not be addressed until Monday) and to see Karen when we got there. We told Karen the problems we were experiencing. She was very knowledgeable and a pleasure to work with. I had mentioned to her that my husband was ill and was going for treatments, and asked her if she had a loaner car for us to drive while the car was being serviced. Although there was none readily available, she went above and beyond to find us a car that we could use. Her caring and kindness will never be forgotten. That kind of service is priceless. More

Fantastic Very knowledgeable and helpful. I have gone to them since 1996 for vehicles and service I have NEVER been disappointed. They always make you feel wel Very knowledgeable and helpful. I have gone to them since 1996 for vehicles and service I have NEVER been disappointed. They always make you feel welcome More