Hempstead Ford Lincoln

Happy once again! This is my 3rd visit to this dealer and I am very happy with thei service. Everyone there is polite and always accommodating. A big thank you to Kar This is my 3rd visit to this dealer and I am very happy with thei service. Everyone there is polite and always accommodating. A big thank you to Karen for keeping me updated and letting me know when my car would be ready. More

Excellent service!!! Was with another company for 20 years and was treated like a stranger. Evean was the best at making me feel confident that I was choosing the best. A Was with another company for 20 years and was treated like a stranger. Evean was the best at making me feel confident that I was choosing the best. And the car is amazing...(just like my salesman) More

Service was Amazing Recently went through the process of leasing my first car. The whole process was very smooth, and the staff was able to answer any questions that came Recently went through the process of leasing my first car. The whole process was very smooth, and the staff was able to answer any questions that came up. All in the process took about a week, and the new car is running great! More

Service was very professional and outstanding. Sales department is outstanding and everyone you meet was very professional. Lincon Ford dealership is a outstanding place to buy and service your veh Sales department is outstanding and everyone you meet was very professional. Lincon Ford dealership is a outstanding place to buy and service your vehicle.They always do the right thing. More

2020 Explorer ST Update There were issues from the start. During shipment, there was a recall. For whatever reason, Ford corporate stops shipment and makes the repairs before There were issues from the start. During shipment, there was a recall. For whatever reason, Ford corporate stops shipment and makes the repairs before the cars are sent to the dealer. Very stupid in my opinion. There was a 3.5 week delay. After I took possession of the car, I noticed a small paint drip and some light scratches in the paint. Only an OCD person like myself would have caught this. I brought the car back to Hempstead Ford. We both agreed that this imperfection came from the factory. I was really pissed at Ford's quality control, but took it out on Hempstead Ford. John Smisek from Hempstead Ford took ownership of this. He never passed the buck and was always congenial. They took care of this as fast as they could. The car looks fantastic. I went from being highly pissed off to very happy. Stuff happens. I will say that Hemsptead Ford does not pass the buck and appreciates your business even after you hand the check over. For me, that's very important. I would recommend them to friends and family for sure. I'm already planning on using them to replace some company cars. More

Courteous and Professional We recently purchased a new vehicle at Hempstead Ford and could not be more pleased. Everyone we came in contact with, from their sales person Frank We recently purchased a new vehicle at Hempstead Ford and could not be more pleased. Everyone we came in contact with, from their sales person Frank to the finance manager Mike, was a pleasure to deal with. The entire process from start to finish was simple and uneventful, and we never felt pressured or rushed at any time. We now consider ourselves part of the “Hempstead Ford family“ and will absolutely recommend this top-notch dealership to our family and friends. More

Service Center VERY Disappointing Brought my Ford Focus to this service for a transmission recall. Had the car 3 weeks and not took out a part adjusted it and said it was working again Brought my Ford Focus to this service for a transmission recall. Had the car 3 weeks and not took out a part adjusted it and said it was working again. Drove the car home and hesitated yet again. Back to service we went the next day. Had the car for a few days and said nothing wrong with the transmission. Today I get stuck with the car transmission wouldn’t even go forward while in drive. NOTHING WRONG?? How dishonest can you be. The car is under warranty and I have the right for it to be fixed the right way!! So disappointed not only in Ford but the dealerships at Hempstead Fords service center. Guess If you had to pay there would be not problem to fix the car but having it under warranty for such a large problem they just dismiss you until the problem becomes yours! Paperwork they give you with the work they did is completely a joke and and insult to anyones intelligence. Next stop I need to find an attorney! Friendly at first but just didn’t end well. Just horrible!! More

Great experience I’ve had terrible experiences with dealerships in the past. But not here. Everyone was wonderful to work with. Rick was super helpful. And Michael, as I’ve had terrible experiences with dealerships in the past. But not here. Everyone was wonderful to work with. Rick was super helpful. And Michael, as always is the best!!!!!! More

Non hassle, very engaging, transparent buying process. I couldn't ask for a better salesperson than Dmitri. My buying experience was more than worth it and if there is such a thing called "going the extra I couldn't ask for a better salesperson than Dmitri. My buying experience was more than worth it and if there is such a thing called "going the extra mile", Dmitri does 10 of them. Dmitri epitomizes service, and that's from the walk in to the drive out. It was a pleasure doing business with HFL and Dmitri made that so. Nothing in the buying process was hidden or left on the table. All my questions and concerns were answered and the test drive was very informative. I encourage persons to try HFL. Dont take my word for it, experience it for yourself. More

My gentle guides Its been quite awhile since purchasing a new vehicle. I hit the salesman jackpot with Dennis Cullen. I work in bridal sales part time, so I can hones Its been quite awhile since purchasing a new vehicle. I hit the salesman jackpot with Dennis Cullen. I work in bridal sales part time, so I can honestly recognize a salesperson who doesn't want just any sale for the sake of a sale. Dennis wants you to have a great EXPERIENCE with him overall. Focusing on customer service and the customer, turned this into less of a SELL and more of an experience. My daughter even said how nice he was (she had a terrible experience leasing her first vehicle (not a For/Lincoln) out of college, that turned her off. My hardcore husband who I warned not to mean mug the sales people, even praised Dennis and Mike (that never happens). Mike, dealing with you was like getting advice from a new vehicle therapist. Thank you for your suggestions, working with me. Being patient. You both made this experience a great one for my family. Thanks Dennis & Mike More