Hempstead Ford Lincoln

We had an excellent experience with Stan Peddler, he was so helpful, and knew all about our Lincoln MKX . M husband and I are so grateful to have worked with the sweet man. so helpful, and knew all about our Lincoln MKX . M husband and I are so grateful to have worked with the sweet man. More

Karen is by far the BEST service manager at Hempstead Ford. Always gives the best service care you could ask for. Karen goes above and beyond. Best Regards, Mike Z Ford. Always gives the best service care you could ask for. Karen goes above and beyond. Best Regards, Mike Z More

Dismal experience.I needed to take care of 2 issues: Dismal experience. I needed to take care of 2 issues: make an extra key fob and oil change and maintenance for 40K miles. I called 2 weeks prior an Dismal experience. I needed to take care of 2 issues: make an extra key fob and oil change and maintenance for 40K miles. I called 2 weeks prior and asked for the key fob pricing, I was quoted $310 plus $20 for the physical key with “will be ready in 30 minutes” answer. They also said that I need to come in a week because they are out of fobs. I came yesterday for my appointment at 7:45AM and Service Advisor Karen told me “you are due for coolant change and system flush after 30K miles and your car will be ready around 2PM”. I said, really, OK, and went to work. 8AM I received text message offering contact number to call or text for any information. Meanwhile, I checked FORD website and to my surprise discovered that FORD advising to change coolant and to do flush after 100K miles. I texted Karen 9:31AM asking her not to change coolant and not to do system flush. I’ve got no response to my text. 10:06 AM, I called dealership and asked to talk to Karen, I was told that she was away from her desk and leave the message as it is the best way, which I did. At 10:42AM I’ve got a call from Karen telling me that she didn’t see my attempts to contact her and she is sorry but job is done already. Another call came at 11:30AM notifying me that car is ready to be picked up. When I came to dealership to pick up my car, in the invoice I was charged $450.19 for the key fob, with the key with 1.5 hours of labor. According the Consumer Report: Most dealers we contacted said key-fob programming typically takes just 15-30 minutes, and the whole process, including cutting the mechanical spare key, rarely takes longer than an hour. I asked Karen where her telling me I’m “due” for changing coolant and flashing system came from? I showed her print outs from FORD website with my car maintenance schedule, clearly indicating 100K miles maintenance, not 30K, not 40K. She was telling me that it is FORD recommendation for New York State but when I asked, she failed to show me where that information came from. Then she brought out laminated page made by Hempstead Dealership with some recommendation. After pleadingly being questioned by me she admitted that it is NOT a FORD recommendation. Then she offered to give me money back. She also admitted that she quoted me key fob $175 not $200 that was on Invoice. When I asked about discrepancy with quotes I received before from the dealership 3 times before for the key fob total ($310 not $450.19) she said that “they were wrong to give you that price). We went to the Parts department where they confirmed they quoted me $310. When I asked to speak to the manager, we waited until manager get off the phone and Karen went to talk to her alone, after conversation with manager, Karen came to me and said that manager too busy with other customers (meanwhile manager left from her office from other door) and Karen can take off $25 from my key charge and $100 from coolant change. When I reminded Karen that she had offered me minutes ago to take out ALL charges for the coolant change she said that she can’t, because mechanic needs to get paid. I repeatedly asked to talk to manager and was told by Karen that she is the assistant manager and the manager is not available. At the end Karen came to me with her business card where she offered me “free service” for the next time. She said “it worth $100 and we can add air filter”, when I corrected her saying that according to invoice it is $57 and I have ROUSH cold air intake installed and do not need air filter change, she agreed to my statement. I do not have any illusions about dealership business model and intentions. Saying that I do not feel good about bold untruth being thrown in my face and people or business taking advantage of me. Gross overpricing, inflation of provided services and poor customer relation manners are shocking and revolting. My advice to other customers is to seek better service provider than Hempstead Ford Dealership. Please spare me from any generic response unless you are willing to return money that you offered to return. More

My Lincoln MKC was coming off lease and I decided to purchase a vehicle rather than lease., My sale person JC was great. He was able to reserve my new 2020 Ford Escape Titanium Hybrid to coincide with purchase a vehicle rather than lease., My sale person JC was great. He was able to reserve my new 2020 Ford Escape Titanium Hybrid to coincide with my lease return. This was no easy task as inventory was delayed due to covid-19. Special thanks to Steve for closing the finance part of the deal. Why Hempstead Ford? Because people like JC, Steve, and Adrian Tang Nian and Karen in the shop are awesome! I am a long time customer for good reason. More

I was in to look an new Lincoln SUV's. My current lease was coming due in October, 2020 and I decided to come back to Hempstead Lincoln. I have purchased from saleswoman, Karen Hesdra before and as in the was coming due in October, 2020 and I decided to come back to Hempstead Lincoln. I have purchased from saleswoman, Karen Hesdra before and as in the past, she was very informative and helpful. Karen is very professional. I was turning in a 2017 MKC and she was able to get me in to a 2020 Lincoln Corsair with everything that I wanted in the vehicle for only $10.00 per month. I would only purchase my vehicles from Karen Hesdra. More

Of course, deciding on a new SUV was our first decision. Deciding on a Lincoln was our second decision. Going to Hempstead Ford Lincoln was our best decision. It was a totally great experience. Deciding on a Lincoln was our second decision. Going to Hempstead Ford Lincoln was our best decision. It was a totally great experience. More

Evan was very professional in every way, my wife and I felt very comfortable dealing with him. He was very helpful when we picked up our new Lincoln in taking the time to go over the entire computerized s felt very comfortable dealing with him. He was very helpful when we picked up our new Lincoln in taking the time to go over the entire computerized system. More

Great friendly help. Clean and ready to help. Especially great thanks to Frank. His experience and patience were unmatched. He was a straight shooter. Helped trying to get a few extras, obviously under real great thanks to Frank. His experience and patience were unmatched. He was a straight shooter. Helped trying to get a few extras, obviously under realistic expectations. I don't think I've ever been happier with a dealership, like I have been with Hempstead Ford. More

I was recently in the market for a new car and after tirelessly speaking with other dealers and feeling like there was a catch around every corner, I then stumbled into Hempstead Ford Lincoln. The exper tirelessly speaking with other dealers and feeling like there was a catch around every corner, I then stumbled into Hempstead Ford Lincoln. The experience for me was AMAZING and it really had a lot to do with the personal care and attention I was given by my salesperson, Karen Hesdra. Not only did Karen help me, she really went out of her way to find me the best deal. To say I was thrilled by the customer service I received would be a gross understatement. I was so happy to work with Karen, I brought my in-laws in to get a car as well and they were treated with the same personal attention. From my initial conversation, Karen was a straight-shooter and for that she has a customer in me hopefully for many years to come. If you are looking for a great experience - try Karen and Hemsptead Ford Lincoln. More

These guys are great! Dimitri and Dowdell were beyond helpful in helping me get out of a lease early because I wasn’t happy with the car (my fault not theirs!) Every time I’ve gone in to the dealership i helpful in helping me get out of a lease early because I wasn’t happy with the car (my fault not theirs!) Every time I’ve gone in to the dealership it has been a pleasure to work with them. They are kind, patient and went above and beyond to get me into a car i love! My dealership of choice for sure! Thank you Dimitri, Dowdell and Mike for everything! More