Hempstead Ford Lincoln

I have contacted the dealership about a potential vehicle for my Mom, I received a response within seconds and was scheduled a call with a sales rep the following morning. Carmine reached out to me promp for my Mom, I received a response within seconds and was scheduled a call with a sales rep the following morning. Carmine reached out to me promptly and was amazing. Very different experience from other dealerships. He was extremely accommodating and thorough. Very flexible with our appointment times and calls as I was traveling from Albany. When we arrived for a test drive he was so sweet and helpful, really couldn’t ask for more. My mom has a language barrier and was looking for her first vehicle. Carmine showed us the options and walked us through the process slowly, making sure she had enough time for translation and that she understood everything he was offering. Once we left, he stayed in touch just enough without being pushy, giving us time to make a decision. He answers all of our questions and was accessible via text even on his day off. Very accommodating with pick up schedule and provided amendments to the buyers order swiftly. He even made himself available for calls/questions while my mom was figuring out her financing and insurance - without a hassle. During pick up day he was the kindest, most honest sales rep we could have asked for! The car was in perfect condition and everyone at the dealership was just great. I highly recommend Carmine and the team at Hempstead Ford. Best experience ever. I am definitely returning when searching for the next vehicle for anyone in the family. Great job guys! More

Great service dept, Walter and Richard are the best. Thank you for takign care of my SUV Thank you for takign care of my SUV More

The salesman Dimitri, made this the most stresss-free car buying experience I have ever had!.NO nonsense, no haggling, just pure straight-forward talk. buying experience I have ever had!.NO nonsense, no haggling, just pure straight-forward talk. More

Stan pedals served me with complete knowledge of the vehicle. Stan went overboard to assure that my experience was stress-free both of you. He is an exceptional customer service rep. vehicle. Stan went overboard to assure that my experience was stress-free both of you. He is an exceptional customer service rep. More

Marc Brown went above & beyond to find me the car i wanted at the price i could afford. Wasnt an easy task! Highly recommend him if your looking for a new car! wanted at the price i could afford. Wasnt an easy task! Highly recommend him if your looking for a new car! More

This is the third vehicle that I've purchased from Hempstead Ford from the same Salesperson, Stan and it has been a great experience every time. In an age where everything is losing personal touch, it Hempstead Ford from the same Salesperson, Stan and it has been a great experience every time. In an age where everything is losing personal touch, it feels good to get the same level of attention and service that I received 25 years ago. Great experience and highly recommended. We drive by 2 Fords to go here so that should tell you something. More

Stan was great. I would recommend to family and friends. I am very happy with my experience and purchase. I would recommend to family and friends. I am very happy with my experience and purchase. More

More than satisfied after completing my second Certified Pre-Owned purchase with this Dealership. Stan made each transaction easy peasy Pre-Owned purchase with this Dealership. Stan made each transaction easy peasy More

The worst, most dishonest dealership I’ve ever dealt with. I leased a 2018 and 2021 F150 truck from them. Their service department damaged both of them. The 2018 went in for a warranty repair. They tr with. I leased a 2018 and 2021 F150 truck from them. Their service department damaged both of them. The 2018 went in for a warranty repair. They tried giving me back the truck with the hood, passenger door and bed all scratched to bare metal. They had one of their service people drive it to the front , hand me the keys and walked away. They had to repaint over 50% of the truck. I also bought 4 new tires from them. I thought they would do a better job mounting them since they are a Ford Service Department. Boy was I wrong. They gauged one of the chrome wheels. Again they tried giving it back to me and hoped I wouldn’t notice it. When I showed it to them they said they could “touch it up” with silver paint. After arguing with them they agreed to replace the wheel. I brought my 2021 in for a simple oil change. They drove it into a wall in the service department. They tried giving me back my truck with a scraped front bumper and damaged grill. When I went back in to tell the service rep what they did the he had the nerve to ask me if I drove it off their lot. Between all the damage they did to both trucks I lost about 4-5 months usage of them. They did give me loaners. Usually small SUV’s. After all my lost time with my trucks, which I use for my business, I went in to complain to my sales rep, John Talt. He made all kinds of promises that the dealership would cover some of my lost monthly payments. He lied. The dealership covered none of them. Ford Motor Company covered one month. I complained to Ford. They told me the dealerships are independently owned and they have no control over them. I even had the sales manager, Douglas Curtis, come out to see the damage they did. His response was don’t come back to the dealership since I complained to Ford. My advice based on my experience is if you want to buy a Ford don’t buy it from Hempstead Ford. And, whatever you do don’t go near their service department. I have texts, photos and receipts to back up everything I’ve stated More

After my wife and I picked-out a new Lincoln Corsair Grand Touring, Doug and Dimitri made the entire transaction incredibly easy. The paperwork process was quick, the car was perfectly detailed and all Grand Touring, Doug and Dimitri made the entire transaction incredibly easy. The paperwork process was quick, the car was perfectly detailed and all of our questions were quickly answered. This made for a great experience purchasing our first new Lincoln. We will definitely work with Hempstead Lincoln again for our next purchase. More