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Hempstead Ford Lincoln

Hempstead, NY

4.8
2,017 Reviews
We are a third generation, family owned dealership. We have been doing business at the same location since 1929 We maintain a large inventory of both new and certified pre-owned vehicles. Top rated in customer satisfaction and the only dealership on Long Island to win the "Chairman's Award" for Customer Service. Our central location is convenient to all major arteries, LIRR, airports and Long Island's finest shopping. Our salespersons have a combined tenure of 196 years working at Ford/LINCOLN. We are a proud to be a BBB Accredited Business On behalf of everyone at Hempstead Ford/LINCOLN, we would like to thank you for visiting our website. We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you.
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301 N. Franklin St.

Hempstead, NY

11550

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Showing 2,017 reviews

November 08, 2022

Horrific experience with a service issue for a year. Stay away! 3 months without car! More

by calyn23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
everyone in service
Nov 08, 2022 -

Hempstead Ford Lincoln responded

We apologize for your experience. If you would like to discuss this matter further, please contact us at your earliest convenience. Thank you. General Manager: Dina Vella: dinavella@gmail.com 516-483-7200 ext. 185 Service Manager: Oliver Czavar: hempflservice@gmail.com 516-483-7200 EXT 101

Nov 08, 2022 -

calyn23 responded

We have contacted Oliver and Doug. Because our issue had to be escalated with corporate and attorneys, they won’t respond. My truck has been there for three months and I have continued to make $1200 payments on a vehicle I do not have and been given loaners that do not compare and cannot accommodate my family. Neither Hempstead Lincoln nor Lincoln Corporate have taken responsibility for the issue we continue to have and PAY for. Can you respond to this!!!

November 05, 2022

Dimitri from Hempstead Ford Lincoln went above and beyond while helping us look for our new car. He was very courteous and explained everything above an beyond from every button in the car to the process to More

by Mkaneris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dimitri
Nov 07, 2022 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

November 05, 2022

Love this place! ! All the guys are nice and will inform you about any questions you have. Also didnt have to wait at all. Great place!! More

by macmenamie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Berto
Nov 07, 2022 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

November 03, 2022

It appears that the service representative want to do a good job but a handcuffed by the limitations of the dealership More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Lydon
Nov 03, 2022 -

Peter responded

Very unhappy. They could not find the problem. I was left without a car. I am a disabled veteran with major health issues

Nov 03, 2022 -

Hempstead Ford Lincoln responded

Peter - We're very sorry to hear about your experience and would very much like to discuss the matter further. At your earliest convenience, please contact the General Manager, Dina Vella, at 516-483-7200 ext. 185 or dinavella@gmail.com. Thank you.

October 29, 2022

Chris is excellent, he has a good sense of sale and a very professional manner. More

by charlyjoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 31, 2022 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

October 29, 2022

Dennis C was a pleasure to work with. I wanted to but out the lease on my Ford Fusion. Every other dealership added any where from 500 to over 1000 dollars in processing fees. Dennis was More

by duke924
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis cullen
Oct 31, 2022 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

October 17, 2022

Working with Thomas Montagnono for F150 powerboost special order. My wife and I have purchased 8 new vehicles from Maryland to Pennsylvania. This is the best experience we have had buying a new vehi More

by louie54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Montagnono
Oct 18, 2022 -

Hempstead Ford Lincoln responded

Thank you for the excellent rating and review. Hempstead Ford Lincoln appreciates your business. We look forward to working with you again in the future.

October 10, 2022

Been going to Hempstead Forf for over 20 yeasts great service and and see your excellent service advisor John Lydon thank you !! More

by Cheech R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Lydon
Oct 11, 2022 -

Hempstead Ford Lincoln responded

Cheech - Thank you for your 5 star rating and review! We appreciate your business and look forward to assisting you in the future.

October 07, 2022

john is great even though it took a year to get my Maverick john did his best to keep me informed. More

by sashd77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

October 04, 2022

The manager John and my salesperson Thomas were excellent. I payed 0% markup when other dealers were charging 10k over msrp. They gave me zero haggle fair value on my trade-in as well. They were al More

by Sivartd1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Thomas
Oct 05, 2022 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

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