Hempstead Ford Lincoln
Hempstead, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,022 reviews
salesman lowell forman ...fabulous...nicole:help with sync fabulous...have been a customer at this dealership for over 20 yrs! the dealer facility is beautiful everyone is friendly and very helpful..have sync fabulous...have been a customer at this dealership for over 20 yrs! the dealer facility is beautiful everyone is friendly and very helpful..have always used the service dept and am very satisfied More
For the first time in 4 leases, I actually did research to find my next friend to journey with for 39 months; I went to 3 ford dealerships, one of which tried to switch me to a higher price vehicle; chevy to find my next friend to journey with for 39 months; I went to 3 ford dealerships, one of which tried to switch me to a higher price vehicle; chevy and gmc; I had the extreme pleasure of finally deciding on Ford Hempstead Lincoln Mercury and working with Karen and Suzanne. This was the first time in 4 leases that I felt I was dealing with a team of professionals who could not have done enough for me. The entire process was quick and painless. In the past, with other dealership financing, I was promised one payment and then when I came in to sign, the payment was higher, so naturally I was expecting the same. I was pleasantly surprised to walk away with the same payment that I was promised. I appreciate the value of great customer service as it is the way I run my business and do not expect anything less. Many thanks to Suzanne and Karen. I'll see you in 39 months. And many thanks to Nicole for her education with new technology. More
It was a pleasure to purchase a new car from your dealership recently and in particular, to have John Berto as our salesperson. From the moment we met John and through the sales process and then car dealership recently and in particular, to have John Berto as our salesperson. From the moment we met John and through the sales process and then car delivery, John was totally professional and supportive to us as his customer. We have been buying cars for many years; this has been our first Lincoln and we were totally impressed with John's ability to navigate us through the sales process. We will highly recommend John to all of our friends and relatives. More
This is my third ford fusion. I love the car, and the service. I originally started at Country Ford with Rich Coppola. I always did all my service at Country Ford. Now I followed Rich to Hempstead Ford service. I originally started at Country Ford with Rich Coppola. I always did all my service at Country Ford. Now I followed Rich to Hempstead Ford. I brought my 2009 Fusion there for service. And got my 2012 Fusion from them also. Anytime I was at the service dept., everyone was very helpful. Rich Coppola made getting my new Fusion a very good experience. I love my new car. I will continue to go back there and recommend to my friends and family. More
In summary, our overall sales experience was very good. The price we received was fair; it wasn't a steal, but we weren't being taken advantage of either. The dealership had a lot of vehicles to choose fr The price we received was fair; it wasn't a steal, but we weren't being taken advantage of either. The dealership had a lot of vehicles to choose from. Our salesman Joel was upfront and honest and was able to take care of all the paperwork very quickly. Additionally, Joel took care of a couple items I had asked such as remove decals and try to remove stains on the steering wheel. The transaction was smooth. I would recommend Joel and the pre-owned dealership at Hempstead Ford. Thanks Joel! More
The individuals I dealt with at Hempstead Ford Lincoln made for a very pleasant buying experience. The sales staff was knowledgeable about the product and took the time to find the vehicle that met all of made for a very pleasant buying experience. The sales staff was knowledgeable about the product and took the time to find the vehicle that met all of my needs. They also explained the various leasing options and additional features available in detail. They treated me in a professional manner and even followed-up with me a few weeks after my purchase to ensure I was satisfied with the car. I definitely plan on being a repeat customer and would highly recommend this dealership as well as Grace and Karen, the two saleswomen who handled my purchase. More
Joel was courteous, helpful, honest and personable. Also, promises were made as far as parts, price, and reimbursements, and all promises were kept. I would recommend him and the dealership to anyone Also, promises were made as far as parts, price, and reimbursements, and all promises were kept. I would recommend him and the dealership to anyone thinking of buying a preowned car. More
I recenlty visited Hempstead Ford to look around and get some "ideas" for a future purchase. Tom Anderson was the sales person who greeted me. He was friendly, professional and not at all pushy. I discus some "ideas" for a future purchase. Tom Anderson was the sales person who greeted me. He was friendly, professional and not at all pushy. I discussed some of my issues and he offered some opinions and advise without being overbearing. Although, not originally intending to make an immediate purchase, I did return several days later and bought a new Fusion. The car was delivered and ready when promised. Tom and the customer service people were very helpful and patient with explaining the features of the car and setting up the sync system. I have not had the car in for service yet but I do recommend the dealership. More
I went to this dealership after calling in advance about the particular ford car, model and trim and even the spec package and was told they have "a lot" of cars. I took a cab to visit the dealership (whic the particular ford car, model and trim and even the spec package and was told they have "a lot" of cars. I took a cab to visit the dealership (which btw shows how eager you are to buy the car - not a good idea!). I was horrified at the poor knowledge of the products displayed by the sales person - couldn't differentiate between a focus and a fiesta. They did not have the right model and made me test drive a sedan instead of a hatchback insisting that it had the same feel. The biggest shock came when they told me the price which was way over the price quoted by ford.com website where I built the car and even brought a printout of the price with me. I was told that the website misguided me!! There was no intention of negotiation which was another shock because I had heard that ford dealers were the most welcoming esp. since the past reputation of ford vehicles has been notorious for poor quality. I was offered a demo for almost new sticker price with 3k miles on it! It may be considered new, but a car with 3000 miles is not new to me at all and should have a 15% reduction. Obviously at this point I decided to stop wasting my time and left the dealership. To date, there has been no follow-up of my visit. 2 other ford dealers that I had visited in long island called/emailed me to follow-up on my visit and tried to negotiate except this one - shows how much they cared. Maybe I just got the wrong salesperson, but this experience has left me not wanting a ford at all (I bought a hyundai elantra and love it). Be careful and don't get fleeced by these ford dealership union wokers. Be wise and select the best value for your money. If you must go for Ford though, I highly recommend Dana Ford in Staten Island. More