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Hempstead Ford Lincoln
Hempstead, NY
2,016 Reviews
We are a third generation, family owned dealership.
We have been doing business at the same location since 1929
We maintain a large inventory of both new and certified pre-owned vehicles.
Top rated in customer satisfaction and the only dealership on Long Island to win the "Chairman's Award" for Customer Service.
Our central location is convenient to all major arteries, LIRR, airports and Long Island's finest shopping.
Our salespersons have a combined tenure of 196 years working at Ford/LINCOLN.
We are a proud to be a BBB Accredited Business
On behalf of everyone at Hempstead Ford/LINCOLN, we would like to thank you for visiting our website.
We offer superior sales and service for our valued customers.
We are committed to serving our friends and customers and look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,016 reviews
August 11, 2011
Joel was courteous, helpful, honest and personable. Also, promises were made as far as parts, price, and reimbursements, and all promises were kept. I would recommend him and the dealership to anyone Also, promises were made as far as parts, price, and reimbursements, and all promises were kept. I would recommend him and the dealership to anyone thinking of buying a preowned car. More
by bselman
Employees Worked With
Joel Horwitz
July 28, 2011
I recenlty visited Hempstead Ford to look around and get some "ideas" for a future purchase. Tom Anderson was the sales person who greeted me. He was friendly, professional and not at all pushy. I discus some "ideas" for a future purchase. Tom Anderson was the sales person who greeted me. He was friendly, professional and not at all pushy. I discussed some of my issues and he offered some opinions and advise without being overbearing. Although, not originally intending to make an immediate purchase, I did return several days later and bought a new Fusion. The car was delivered and ready when promised. Tom and the customer service people were very helpful and patient with explaining the features of the car and setting up the sync system. I have not had the car in for service yet but I do recommend the dealership. More
by Valerie9s
Employees Worked With
Tom Anderson
July 11, 2011
I went to this dealership after calling in advance about the particular ford car, model and trim and even the spec package and was told they have "a lot" of cars. I took a cab to visit the dealership (whic the particular ford car, model and trim and even the spec package and was told they have "a lot" of cars. I took a cab to visit the dealership (which btw shows how eager you are to buy the car - not a good idea!). I was horrified at the poor knowledge of the products displayed by the sales person - couldn't differentiate between a focus and a fiesta. They did not have the right model and made me test drive a sedan instead of a hatchback insisting that it had the same feel. The biggest shock came when they told me the price which was way over the price quoted by ford.com website where I built the car and even brought a printout of the price with me. I was told that the website misguided me!! There was no intention of negotiation which was another shock because I had heard that ford dealers were the most welcoming esp. since the past reputation of ford vehicles has been notorious for poor quality. I was offered a demo for almost new sticker price with 3k miles on it! It may be considered new, but a car with 3000 miles is not new to me at all and should have a 15% reduction. Obviously at this point I decided to stop wasting my time and left the dealership. To date, there has been no follow-up of my visit. 2 other ford dealers that I had visited in long island called/emailed me to follow-up on my visit and tried to negotiate except this one - shows how much they cared. Maybe I just got the wrong salesperson, but this experience has left me not wanting a ford at all (I bought a hyundai elantra and love it). Be careful and don't get fleeced by these ford dealership union wokers. Be wise and select the best value for your money. If you must go for Ford though, I highly recommend Dana Ford in Staten Island. More
by nikhilw
Employees Worked With
Grace
July 06, 2011
Great customer service from the minute I spoke with Chris on the phone. He was extremly helpful and went the extra mile to make the lease termination and new lease process as easy as possible. Nicole was on the phone. He was extremly helpful and went the extra mile to make the lease termination and new lease process as easy as possible. Nicole was also excellent when explaining the details inside the car. More
by seifman
Employees Worked With
Chris Finnigan and Nicole
July 01, 2011
I cannot say enough good things about Tom and the people at Hempstead. I went in looking for the Explorer and when I sat in it Tom noticed the expression on my face--too much car for me. He suggested I si at Hempstead. I went in looking for the Explorer and when I sat in it Tom noticed the expression on my face--too much car for me. He suggested I sit in the Escape next to it. I did and I was sold. I test drove the Escape and that is what I drove home today. Tom was the best. Instead of trying to sell me the Explorer he knew to let me try the smaller car. He was so helpful, not pressuring me into something that was not right for me. I would recommend Hempstead and Tom to anyone. He is a true professional, he answered all of my questions and my husband's. I am a very happy new Escape owner. Thank you Tom Anderson. More
by montauk
Employees Worked With
Thomas Anderson, Brittany
June 30, 2011
KAREN IS GREAT SHE HAS TAKEN CARE OF OTHER LEASES FOR US AND IS VERY FRIENDLY AND HELPFULL. THIS IS THE FOURTH CAR WE HAVE LEASED FORM HERE AND I HAVE FOUND THE SERVICE DEPARTMENT TO BE VERY GOOD. I WAS AND IS VERY FRIENDLY AND HELPFULL. THIS IS THE FOURTH CAR WE HAVE LEASED FORM HERE AND I HAVE FOUND THE SERVICE DEPARTMENT TO BE VERY GOOD. I WAS NOT TOO PLEASED WITH 3 SALESMEN LOOKING AT THE CARE I WAS TURNING IN. WHEN I GOT HOME I SAW SOMETHING ON THE DRIVERS DOOR THAT LOOKED LIKE A SMUDGE BUT UPON LOOKING FURTHER I SAW IT WAS SOME KIND OF SURFACE SCRATCH. More
by BOB0852
Employees Worked With
KAREN HESDRA
June 22, 2011
My experience with Hempstead Ford Lincoln was great overall. My salesman Christopher Finnigan was friendly and knowledgeable. The car I recieved was exactly as I wanted. My salesman Chris Finnigan, an overall. My salesman Christopher Finnigan was friendly and knowledgeable. The car I recieved was exactly as I wanted. My salesman Chris Finnigan, and the dealership in general, made it a very quick and easy process. I would definitely recommend this dealership to someone else. More
by bran506
Employees Worked With
Christopher Finnigan
June 20, 2011
The service was excellent. From the minute I walked in to the dealership, till I drove away in my new car, I was taken care of. The staff was well trained and educated on what they were selling. I would to the dealership, till I drove away in my new car, I was taken care of. The staff was well trained and educated on what they were selling. I would definatly recommend this dealership. More
by forch27
Employees Worked With
Nicole Austin and John Talt
June 13, 2011
I would recommend this dealership becasue the service was timely and efficient. I could always get in touch wit Karen and she answered all my questions. timely and efficient. I could always get in touch wit Karen and she answered all my questions. More
by lmsalvo
Employees Worked With
Karen
