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Hempstead Ford Lincoln
Hempstead, NY
2,016 Reviews
We are a third generation, family owned dealership.
We have been doing business at the same location since 1929
We maintain a large inventory of both new and certified pre-owned vehicles.
Top rated in customer satisfaction and the only dealership on Long Island to win the "Chairman's Award" for Customer Service.
Our central location is convenient to all major arteries, LIRR, airports and Long Island's finest shopping.
Our salespersons have a combined tenure of 196 years working at Ford/LINCOLN.
We are a proud to be a BBB Accredited Business
On behalf of everyone at Hempstead Ford/LINCOLN, we would like to thank you for visiting our website.
We offer superior sales and service for our valued customers.
We are committed to serving our friends and customers and look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,016 reviews
July 09, 2012
The service at Hempstead Lincoln Ford Dealership was exceptional. Every person I dealt with was professional, knowledgeable and courteous. The services provided to me, specifically, J.C., Tom, Candice exceptional. Every person I dealt with was professional, knowledgeable and courteous. The services provided to me, specifically, J.C., Tom, Candice and Nicole were absolutely wonderful. I would recommend them to anyone. They are an asset to the Dealership. Maria B. More
by mmbruno
Employees Worked With
J.C., Tom, Candace and Nicole
July 09, 2012
My family now has TWO Lincoln MKX's and we couldn't be happier. Besides the fact that the dealership was beautiful, clean and incredibly welcoming - we had the ultimate pleasure of dealing with Grace. She happier. Besides the fact that the dealership was beautiful, clean and incredibly welcoming - we had the ultimate pleasure of dealing with Grace. She is a breath of fresh air. A hard-working and very honest salesperson that I wholeheartedly trust. My father got his new Lincoln MKX about 2 months ago and I was so impressed with the quality of service at Hempstead Ford Lincoln, that I gave Grace a call to take care of me as well. To say she took care of me, would be a gross understatement. She stepped up, gave me an amazing price with all the bells and whistles. Grace was able to get the job done within 2 days of entering the dealership (fastest turnaround EVER). Hempstead Ford Lincoln and Grace get my stamp of approval. I sincerely hope to do business with them in the future. More
by ralovis
Employees Worked With
Grace
June 29, 2012
The worst experience Ive ever had! Bought an VW Touareg, The worst experience Ive ever had! Bought an VW Touareg, that shlould be shipped over to germany. Paied directly via express wire transfer, that cost The worst experience Ive ever had! Bought an VW Touareg, that shlould be shipped over to germany. Paied directly via express wire transfer, that cost me almots 150 US$. Afterwards Stan wasnt able to bring this car within a period of two weeks two the port where it has to be shipped from. Several reminders, strong requests no sign that they are pushing and going forward. At the end I had to cancel the deal and got back the money after a few days. In total that nightmare has cot me more than 500 US$, which i didnt got from them as compensation. Ive lost money, spend a lot of time and didnt got the car Ive purchsed, unbelievable! More
by Joerg19
Employees Worked With
Stan Peddle
June 28, 2012
Grace was my sales person and she is sunshine on two feet, very professional and polite and full on wisdon about the Ford product, she did her home work and knew what I was driving and had an ideal what feet, very professional and polite and full on wisdon about the Ford product, she did her home work and knew what I was driving and had an ideal what I wanted. She is the very very best at Ford. God really did bless me she is the best Sales Person That I ever Had in my 30yrs of buying cars. THANK YOU GRACE!!! Grace then had Nicole demonstrate my new Sync system to me well it just got better Nicole was very very patient with me and super nice she even made and old man like me easly understand todays technology and computer stystem. THANK YOU NICOLE!!!!! GRACE, NICLOE AND HEMPSTEAD FORD THE "A" TEAM. THANK YOU FOR THE BEST NEW CARE EXPERIENCE I HAVE EVER HAD!!!!!!!! AND ITS NOT BRAGGING WHEN IT'S TRUE!!!!!! More
by vester8888
Employees Worked With
NICOLE AND GRACE
June 16, 2012
I had a very nice experience at Hempstead Ford Lincoln. John Talt was a pleasure to work with. The sale was very quick and easy with no problems. Nicole was wonderful and took so much time explaining all o John Talt was a pleasure to work with. The sale was very quick and easy with no problems. Nicole was wonderful and took so much time explaining all of the functions of my new car. More
by jillis226
Employees Worked With
John Talt and Nicole
June 15, 2012
I have owned many Fords and gone to quite a few different Ford dealers but I must say that this time around Hempstead Ford has been the best experience for me by far! Grace Dellaratta was an absolute pleasur Ford dealers but I must say that this time around Hempstead Ford has been the best experience for me by far! Grace Dellaratta was an absolute pleasure to work with. Grace went above and beyond to ensure that we were comfortable, satisfied and happy with our new lease. Not only was she extremely knowledgeable, but she was so kind and courteous. My husband and I are overjoyed with our new Ford Edge and we are so thankful to have been able to have Grace work with us. We would highly recommend Hemptstead Ford and Grace Dellaratta. Thank you Grace!!!!!! Also Nicole, who showed us how to work everything inside of the car, was extremely knowledgeable, kind and patient!!!! Hempstead Ford is lucky to have two fantastic employees!!!!! More
by suejoew
Employees Worked With
Grace Dellaratta and Nicole
June 11, 2012
We really like HFL, but Karen Hesdra is the reason why we bought our car there. She is an amazing and dedicated sales person. She is really special! They have great service and are very accomodating! bought our car there. She is an amazing and dedicated sales person. She is really special! They have great service and are very accomodating! More
by Mkarmazin
Employees Worked With
Karen Hesdra
June 09, 2012
have had a long term relationship . i am a long time ford buyer. i have found hempstead ford a cut above all the others. sales mike d. no pressure knew what i wanted. service karen w. treats you like family. buyer. i have found hempstead ford a cut above all the others. sales mike d. no pressure knew what i wanted. service karen w. treats you like family. keep up the good work. More
by vt219
Employees Worked With
mike duff
June 05, 2012
Service appointments consistently result in a return visit as items are not fixed right the first time. Dealerships policies on service seem to vary from service personnel to service personnel and bill visit as items are not fixed right the first time. Dealerships policies on service seem to vary from service personnel to service personnel and bills are not clearly explained. Car is returned often unclean with stains on the carpet mats and the seat and floor protectors rolled up in the back of the car. On a recent visit, when asking for clarification on charges and a policy quoted to me earlier in the day, the remaining service department member was dismissive stating either I take it as is or leave the car and contact my original service personnel. After reminding him that I took a train and bus to get to the dealership to pick-up my car and simply wanted clarification on the dealership's policy towards a particular service, he continued to be dismissive and state that he does not know. After six service visits, no more. This was not the first time I struggled to get answers when presented with a bill, but it was the last time. I'm sure the sales department is very good as per other reviews, but service is a commodity and a poor one as per my experience. I'm off to find another Ford dealership or someone who services these cars. More
by talorkorn
Employees Worked With
Steve Kleiner
