Hempstead Ford Lincoln

Excellent Service From the time that we walked into the Dealership to the time that I drove my new Ford Escape off the lot our experience with Tony Balsamo was an excel From the time that we walked into the Dealership to the time that I drove my new Ford Escape off the lot our experience with Tony Balsamo was an excellent one. When he was showing us the cars you didn't feel railroaded at all, and once we had made up our mind as to which car we wanted he went over the deal with us and took the time out to make us feel at ease and satisfied, for this we thank him. After we had taken delivery Tony went through the features and the workings of the car, until a colleague came and set up the blue tooth for my phone for me. So our overall initial experience with Ford has been a very good one and Tony Balsamo played a very important part in that. More

The entire process was extremely professional and went as smoothly as possible. They appear to put the customer relationship at a very high level and delivered as promised smoothly as possible. They appear to put the customer relationship at a very high level and delivered as promised More

I was having a problem with the passenger side mirror blind spot indicator operating inconsistently. Some times it would fail to come on when a car entered my blind spot. Other times it would come on and blind spot indicator operating inconsistently. Some times it would fail to come on when a car entered my blind spot. Other times it would come on and not go off after the car passed. Compounding the problem, it would sometimes operate properly. Karen, the service advisor assigned to this appointment was both courteous and sympathetic. Equally important, she communicated by phoning status reports until the source of problem was found. Kudos to both Karen and the technician who found and corrected the problem in such a competent manner. It is not pleasant to have a problem but it is reassuring that when one does arise it is handled so well. Vic Horowitz More

Great experience From the moment we walked into the Lincoln section of the Hempstead Ford Lincoln dealership, we were impressed by the facilities. The cleanliness, gre From the moment we walked into the Lincoln section of the Hempstead Ford Lincoln dealership, we were impressed by the facilities. The cleanliness, greeting from the front customer representative and the waiting area. We just drove our new car, 2014 Lincoln MKZ AWD off the lot. Our family has been with a reputable German car company for years and so have many of our family members. This is out first Lincoln, and it is surely, not our last. Sales product specialists Suzanne Kingsley and Karen Hesdra were professional, well-versed and a pleasure to work with. After the papers were signed, they introduced us to a representative named Danielle (not sure of last name) who took her time to explain every detail of the car and it's amazing and impressive technology. We've driven the car less than 15 miles thus far. But was compelled to write this review to write about the dealership and everything leading up to the delivery. We will definitely have more Lincoln's in our family and they will be coming to this dealership. More

Satisfied customer My wife and I stopped into the dealership to get our 2011 MKZ inspected and to look at the 2014s. Our lease was going to be up in 3 months and we thou My wife and I stopped into the dealership to get our 2011 MKZ inspected and to look at the 2014s. Our lease was going to be up in 3 months and we thought we would start looking. We happened to run into Karen Hesdra who made us feel welcome and comfortable immediately.She is very knowledgeable about both the cars and the deals. She had us out of our lease early and into a new car the very next day. Thank you Karen. I also have to acknowledge the wonderful Winnie did setting up our phones and explaining all the features of the new car,she made it very easy to understand. Hempstead Lincoln definitely has a satisfied customer. More

Hempstead Ford Lincoln had a wide variety of vehicles to look at. The salesman directed us to a C-Max crossover -- a model we never had heard of -- and he was knowledgeable about the car. He made a convinci look at. The salesman directed us to a C-Max crossover -- a model we never had heard of -- and he was knowledgeable about the car. He made a convincing case for why we should consider it. After taking a test drive, we agreed it was an attractive vehicle. He worked with us on the price and different financing options. Eventually we settled on a fair deal. Danielle showed us the electronic features on the dashboard, such as the push-button start, Bluetooth, Sirirus radio, the navigation system, etc. Danielle was knowledgeable and thorough in her presentation, and she answered all of our questions to our satisfaction. She is an asset to the dealership. More

The purchase experience was a pleasure. There were no hassles or pressure and the sales person (Kim) was incredibly easy to work with. She also explained everything clearly and answered all our questions hassles or pressure and the sales person (Kim) was incredibly easy to work with. She also explained everything clearly and answered all our questions. The entire process from start to finish was stress-free, straight forward and consumer friendly. The vehicle itself is spectacular and meets our needs exactly. We will surely be repeat customers. More

was looking for a new escape, all was pleasant, she was very knowledgable, Karen was great, and I love my new Escape!!!!! Also the facility was so nice. very knowledgable, Karen was great, and I love my new Escape!!!!! Also the facility was so nice. More

Overall I had an excellent experience at this dealership. I am a young 22 year old girl who has little to no expertise pertaining to cars. The staff was beyond friendly and helpful when it came to purchasing I am a young 22 year old girl who has little to no expertise pertaining to cars. The staff was beyond friendly and helpful when it came to purchasing my first car. I guess you could say I was a little nervous going in, seeing how I had no clue as to what information I should know about the fusion I so wanted to purchase, but the staff at Hempstead Ford were beyond helpful and understood how important this purchase was to me. I would highly recommend this dealership to anyone who is interested in buying a car, let alone their first real big car purchase!!! More

I leased my third Lincoln MKX March 19, 2014. The service I received far exceeded my expectations. Grace is absolutely wonderful. She is a real gem, knowledgeable and caring. Winnie was extremely p service I received far exceeded my expectations. Grace is absolutely wonderful. She is a real gem, knowledgeable and caring. Winnie was extremely polite and helpful. The professional courtesy extended to me was refreshing and appreciated, this made me feel like a member of the family. Kudos to this considerate, competent team! You have a repeat customer for life! More