Hempstead Ford Lincoln

Great, quick and friendly service Everyone was Friendly& very helpful. Made appointment the week before & was in & out in an hour for my 2015 MKC Lincoln oil change, state inspection & Everyone was Friendly& very helpful. Made appointment the week before & was in & out in an hour for my 2015 MKC Lincoln oil change, state inspection & maintenance check. Good Job! More

The Best Been going to this service center for nearly 20 years....for a good reason....you feel like family, and you are treated fairly and with respect.....t Been going to this service center for nearly 20 years....for a good reason....you feel like family, and you are treated fairly and with respect.....the team of reps hasn't changed much over the years and for that there must be a good reason too! Love them all....Karen, Maria, Charlie, John...hope I didn't miss anyone....they always go the extra yard to make your visit easy and timely.... More

Customer Service at it's Finest I had an issue with a defective door panel, a tear in the seam of the driver's side door on the armrest. A previous dealership identified it as factor I had an issue with a defective door panel, a tear in the seam of the driver's side door on the armrest. A previous dealership identified it as factory defective and wouldn't cover the issue under their warranty even though it was within a year of the vehicles purchase. I waited a year or two and then got fed up and brought it into Hempstead Ford Lincoln and spoke with Service Advisor Charlie Durante. I was going to have the door fixed with a temporary approach. When they saw the location and knew that the tear was in an area that would keep having the issue they told me they had good news and bad news. The bad news, that the tear would happen again within a few days and would've cost me $250.00. The good news.....they would cover the cost of the part, a brand new interior door panel that costs around $750.00. I would only have to pay the labor. Charlie told me to thank he manager Bob (didn't get his last name but a complete gentleman), because he approved the fix. Charlie was always prompt in returning my calls, answering my questions, and detailed in providing any status updates. Top class representative at Ford! Having a mortgage, a 2 year old and all of the bills that come with these things.....I couldn't thank them enough. I would recommend this dealership to anyone who owns a Ford or is looking for a new vehicle for purchase. They really helped out when they didn't have to. I will always appreciate this gesture. Thank you Charlie and Bob!!!!! Tommy M. Farmingdale More

Karen Wunderlich is awesome an service Rep Karen Wunderlich does an excellent job running the service department. I have been a customer of Hempstead Lincoln for close to 20 years and she is th Karen Wunderlich does an excellent job running the service department. I have been a customer of Hempstead Lincoln for close to 20 years and she is the reason I continue to have my vehicles serviced with them. More

How to IMPROVE this service center??? There is NO possible way for this service center to improve!!! They are ,by far, the BEST in their field. I had Karin handle me today, and I have also There is NO possible way for this service center to improve!!! They are ,by far, the BEST in their field. I had Karin handle me today, and I have also had different people at other times... No matter who it is, they ALL do whatever it takes to keep the customer satisfied. This dealership, and their management should be PROUD of the great job these people do! And...Karin is THE "BEST"!!!!!!! More

Terrific team in service. I had an issue with my windshield replacement. Bob who heads service said they would take care of it. He put Karen from that department in charge of I had an issue with my windshield replacement. Bob who heads service said they would take care of it. He put Karen from that department in charge of ordering parts and the follow up service. I came back with the car and had the work performed. It went like clockwork and Karen was great to deal with. More

Saturday Car Service Last Friday I made an appointment to bring my 2014 Ford Escape for service due to brake light on my dash. Service Coordinator Karen Wunderlich was ver Last Friday I made an appointment to bring my 2014 Ford Escape for service due to brake light on my dash. Service Coordinator Karen Wunderlich was very helpful and professional when I arrive to the service station on Saturday May 15th. I had death with Karen before and I never had any issues with her or the rest of the staff. It turned out that break reservoir needed to be adjusted and no repairs was needed. I waited for about 45mins which was fine because the waiting room had amenities that allow me to stay busy. Here is a tip for all customers, Make An Appointment!!!! If you show up out of no where you will have to a wait all day or return the next day. I always make an appointment and the most I waited was one hour (except auto butler which was expected a full day). More

Express Service Oil Change I called to make an appointment for my 2014 MKX to have an oil change. They told me over the telephone, that I can show up any day during services ho I called to make an appointment for my 2014 MKX to have an oil change. They told me over the telephone, that I can show up any day during services hours for an oil change and no appointment was necessary. I was scared to go and service my car without an appointment for fear I would be stuck there all day. I showed up on a Saturday at around 9:15 a.m. and was promptly greet by Karen Wunderlich, my service advisor. She was friendly and very professional and even offered me a loaner car, unless I would prefer to wait for the car. I asked her how long she thought if would take and she said no longer than an hour. I waited, and at exactly 10:15 a.m. my car was done. I was very please that I was in and out of there without having an appointment. Thanks Lincoln for the wonderful service department and thanks Karen for keeping your word. More

New 2016 Fusion SE just purchased I just wanted to thank Lowell and Grace for a great sales experience. They were very patient as it took me over one week to finally decide. This is my I just wanted to thank Lowell and Grace for a great sales experience. They were very patient as it took me over one week to finally decide. This is my third car from this dealership. More

John Lydon is the Ultimate Professional! Bought my car at the Ford Dealership in NYC, but it closed down a couple of years ago. Since then I take it to Hempstead for all service work and have Bought my car at the Ford Dealership in NYC, but it closed down a couple of years ago. Since then I take it to Hempstead for all service work and have been there about five times. Since the first phone call to them, I got put in contact with John Lydon, who is the ultimate professional. I have had lots of work done to my car and he has been incredibly helpful, responseful and extremely kind. Besides the fact that he calls daily to update me on the status of my car, he takes pride is being the best at what he does, and the work shows. I highly recommend John for all your needs as I know he will be able to handle anything and thank him for all his help! More