Hempstead Ford Lincoln

P/u new car Always a great experience at Hempstead Ford, KarenHedras ,the best knowledgeable, answered all my questions. I know when I go in for service it will b Always a great experience at Hempstead Ford, KarenHedras ,the best knowledgeable, answered all my questions. I know when I go in for service it will be done on time and will be perfect More

Exceptional Service! The staff at Hempstead Ford Lincoln is extremely courteous, knowledgable, and professional. Truly Exceptional, I would recommend Hempstead Ford Linco The staff at Hempstead Ford Lincoln is extremely courteous, knowledgable, and professional. Truly Exceptional, I would recommend Hempstead Ford Lincoln to all of my friends! More

New Ford Explorer needs new transmission. We purchased a brand new Ford Explorer. Two weeks after having the car it needed a new transmission. Hempstead Ford had our car for 6weeks. After pick We purchased a brand new Ford Explorer. Two weeks after having the car it needed a new transmission. Hempstead Ford had our car for 6weeks. After picking the car up 6 weeks later it still wasn't running right. I brought it back again. I was told it had to be re programmed. It happened a few days later again. They "reprogrammed" the car once again. They assured me they fixed the problem. I had the car back for a few weeks and I never felt like it was running right. I was afraid to drive my children in the car. My feelings were right. Once again I was driving and it happened again. This time I had 4 children in the car and we were on our way on vacation. All of a sudden the engine started to rev and the car just stopped running. My children were crying it was a terrifying experience. I was just lucky I was able to pull over safely without getting into a car accident. I called Hempstead Ford dealership at 12:00 noon. I spoke with a women named Michelle who was trying to help me. Unfortunately, I was told no one was there to help us. It was a Saturday at noon. Finally she put me through to a man named Peter. He was suppose to help us. He was a awful person. He got on the phone and clearly didn't want to deal with the problem. When I asked him his last name he said I don't need it because he was the only Peter that worked there. He was rude, arrogant, dismissive and lacked any kind of empathy. He said there was nothing he could do and his attitude confirmed that. At least act like you care. Make believe. Be nice. Act like a human being. My kids are terrified of the car. They say they'll never go back in it. I asked for a rental. I was told they don't have any. At this point I'm looking into the lemon law act. We just got home. We don't have a car now. Even though we pay $500.00 month of the lease. Our vacation didn't happen. We lost money on the hotel. You would think they would at least give us a rental. The customer service is a disgrace. Shame on you Hemstead Ford. My next complaint is to the better Business Bureau. Be very careful if you buy a car from them. More

An Absoluetly Fantastic Experience Thank you Evan at Hempstead Lincoln for an absolutely seamless experience! We had gone to another Lincoln prior to coming to Hempstead and our experie Thank you Evan at Hempstead Lincoln for an absolutely seamless experience! We had gone to another Lincoln prior to coming to Hempstead and our experience was nothing like it was with Evan! He was welcoming, extremely informative, and so kind. I have already recommended Hempstead Lincoln and Evan to friends and family. I cannot wait to pick up my new car! Thanks, again Evan! More

Jonathan Bennett will take care of you. Bought my Ford Escape in for inspection and oil change. Service advisor Jonathan Bennett took my info and used my warranty to its fullest. Also, my da Bought my Ford Escape in for inspection and oil change. Service advisor Jonathan Bennett took my info and used my warranty to its fullest. Also, my daughter was scheduled for Tuesday for an inspection, I inquired if my daughter can bring her Ford Fusion in while we were there (this was a Saturday). He said if she can bring it now, no problem. One phone call later, my daughter came in and Mr. Bennett took excellent care of my daughters car even fixed the interior mirror . Mr. Bennett got this all done as quickly and as inexpensive as possible and all with a smile. I highly recommend Jonathan Bennett as Service Advisor...extraordinaire. More

A wonderful Experience I was shopping for an MKC one Saturday in June and found that I was truly in love with the MKC. I was met with a wonderful and caring salesperson Eva I was shopping for an MKC one Saturday in June and found that I was truly in love with the MKC. I was met with a wonderful and caring salesperson Evan Boucaud, who couldn't have been more professional. In the long run, I am so thrilled with the MKC but I have met a salesman who I want to deal with Forever! The personal service they provide to shoppers and return customers is astounding to me! Don't waste your time shopping other dealers. Go directly to HEMPSTEAD FORD LINCOLN. More

SEVEN DAYS FOR AN A/C REPAIR ???? Awful service. I brought in my Ford Fusion to Hempstead Ford because the A/C did not work. I dropped the car off TUESDAY morning for my scheduled appo Awful service. I brought in my Ford Fusion to Hempstead Ford because the A/C did not work. I dropped the car off TUESDAY morning for my scheduled appointment. They did not LOOK at it a until THURSDAY! I told them to fix it. By FRIDAY the car was still not worked on! The service rep, Jonathan, said they would look at it TUESDAY!!! THEY HAD THE CAR FOR 4 DAYS AND DID NOTHING!!!!. I picked it up FRIDAY and left. How much BS did they expect me to take? And I bought a car from them! Never go there! They are so nice when you buy a car, but when you need service they treat you like crap. More

New car experience Lowell Forman and John Smisek were outstanding to work with! I'm so happy with the service I received and my new car. I couldn't have asked for a bett Lowell Forman and John Smisek were outstanding to work with! I'm so happy with the service I received and my new car. I couldn't have asked for a better sales team to guide me through the process of picking out a new car More

Excellence at the Customer Service Area Their entire service staff is friendly, personable, knowledgable and they always go out of their way to provide a superior level of customer service. Their entire service staff is friendly, personable, knowledgable and they always go out of their way to provide a superior level of customer service. Every experience has been a pleasure! More

Great expience for the fourth time This was the fourth car we have leased/purchased with Karen Hesdra of Hempstead Ford Lincoln in the past 6 years, three Fords and the latest a Lincoln This was the fourth car we have leased/purchased with Karen Hesdra of Hempstead Ford Lincoln in the past 6 years, three Fords and the latest a Lincoln. To say the experience was outstanding would be an understatement. She helped us get the absolute best deal on a vehicle best suited for us and equipped the way we wanted., truly a great experience all the way from ordering to pickup thru service. Don't think we would ever buy a car from any other dealers is the best way to describe Karen and Hempstead Ford Lincoln. More