Hempstead Ford Lincoln

Great communication, fast replies. !! I found a car on cars.com, called Hempstead Ford and they were very helpful to answer all my questions. Kim is very knowledgeable on the features and I found a car on cars.com, called Hempstead Ford and they were very helpful to answer all my questions. Kim is very knowledgeable on the features and options on the Mustang We were interested in. we went for a test ride right away. More

I would deal with frank again Frank took the time, worked with us to find the SUV we really wanted. He even found us a car in jersey that he was going to bring to us until we found Frank took the time, worked with us to find the SUV we really wanted. He even found us a car in jersey that he was going to bring to us until we found one on the lot we liked the same. We got our SUV the same day. That was an even better bonus. This has nothing to do with frank so I do not want him to be effected by this and he was also upset by this and this reason is why I can't give 5 stars. My husband had to step out for a minute and frank was processing my payment, my son and I were sitting in the delivery room and another salesman with his customer came in ask me if I signed all my papers I said yes. Then he proceeded to tell me he needed the room and basically kicked us out. I had to pick all the paperwork license plates the nicely taped registration that was on the desk and Franks screw driver. It made me feel like my business wasn't important. It was very unprofessional. I matter too More

Easy Car Leasing Experience From the time we walked in to the time we drove away with our new car, our experience was very positive. John Berto provided us with alot of useful in From the time we walked in to the time we drove away with our new car, our experience was very positive. John Berto provided us with alot of useful information and answered all our questions. The decision to get a car from John and Hempstead Ford was an easy one to make. More

Best salesman This is the second time leasing from John, he's the best he goes above and beyond to make this experience unstressful. Very easy to work with and neve This is the second time leasing from John, he's the best he goes above and beyond to make this experience unstressful. Very easy to work with and never any problem to big or small. Love the car too! He will take care of you! More

Highly recommend This is the second time I bought/leased from Hempstead ford. Very friendly and helpful. Our salesman John was so nice and easy to work with. Very hone This is the second time I bought/leased from Hempstead ford. Very friendly and helpful. Our salesman John was so nice and easy to work with. Very honest. Other dealerships (levittown and syosset) have been very rude and tried to rip me off in the past. I will only go to Hempstead. More

Smooth Customer Service I had to bring my 2017 Ford Escape on 7/11/17 because my spare key need to be reprogramed. Karen Wunderlich checked in my car at 7:30AM and was able t I had to bring my 2017 Ford Escape on 7/11/17 because my spare key need to be reprogramed. Karen Wunderlich checked in my car at 7:30AM and was able to arrange for additional services that I needed since I have a busy schedule. Karen was very quick with the process and stayed on top of everything. I usually deal with Karen when I bring my car for service in the past and I never had any concerns. Suggestion to all customers, always make an appointment for any car services. You will get your car back sooner and less hassle if you make an appointment!!!!! More

Don't ever do a service in Hempstead Ford Lincoln - Hempstead, NY Avoid at all costs!! Service Director - Robert Spalletta(Total xxxxxxx) Service Advisor - Karen Wunderlich(She is a kind per - Hempstead, NY Avoid at all costs!! Service Director - Robert Spalletta(Total xxxxxxx) Service Advisor - Karen Wunderlich(She is a kind person but have to get approval from that xxxxxxx Robert Spalletta) Customer No. - 169341 Customer Name - Vehicle Model - 2013 Ford F-150 Raptor SVT VIN - Warranty - Ford ESP Premium Care R.O. Date - 6/16/17 Invoice Date - 6/23/17 and then took in back on 6/23 and got it on 7/13 Invoice No. - LICS943611 Invoice Amount - $358.41(Including $100 deductible for Premium Care) Got the truck back from Hempstead Ford service, I took the car in for 3 issues Issue 1: The front end makes a lot of noise when going over potholes, drifts to one side when going over some small bumps on the highway over 60 m/hr. - Those service guys could not even diagnose it and they changed some bushings, links and messed up my wheel alignment which I did with another Ford Dealer about 2 weeks before giving it to Hempstead Ford. They refuse to fix it or even look at it saying it's fixed and that Robert Spalletta asked me to get out of the service center as they don't work on my truck anymore. They refused to fix my wheel alignment or take a drive with me so that I can show it's not fixed. Issue 2: Squeak from the rear when taking off from a stop at low speeds.- Hempstead Ford made me change rotors and brake pads saying that its coming from the brake pads/rotors. It was from the rear suspension springs and they finally fixed it with a lot of trail and error. Issue 3: Annoying noise coming from the brake pedal like that of spring getting pulled under tension & released. This has nothing to do with brake pads or rotors. As it is the sound from the pedal - Hempstead Ford made me change rotors and brake pads. Issue 1 & 3 is not fixed. They made me change rotors and brake pads unnecessarily. I have an inspection receipt from another Ford dealer 2 weeks prior to taking the car to Hempstead dealer that they are no issues with my rotors or brakes. More

Best Dealer Experience This was the best dealer experience we had. We just bought a 2017 Ford Explorer XLT and we love it. Thanks to Lowell and John for all of their help an This was the best dealer experience we had. We just bought a 2017 Ford Explorer XLT and we love it. Thanks to Lowell and John for all of their help and professionalism. We would recommend anyone looking for a Ford to go to Hempstead Ford. More

Check the website after a salesperson quotes you a price. Went to this dealership as I was a repeat customer. Was quoted $37,250 for a new Edge. Go online to the Hempstead Ford website and same car/same vin Went to this dealership as I was a repeat customer. Was quoted $37,250 for a new Edge. Go online to the Hempstead Ford website and same car/same vin number has an internet price of $35,011. Also asked salesman for the V6 version. His response is they do not sell them anymore. Funny, all over the website. Never will I buy again from Hempstead Ford. More

Incredible as usual Karen Hesdra of Lincoln-Ford Sales is so honest, ethical and caring in an industry that often isn't. This is my third vehicle purchased from Karen. Sh Karen Hesdra of Lincoln-Ford Sales is so honest, ethical and caring in an industry that often isn't. This is my third vehicle purchased from Karen. She takes the time to understand my financial goals and aligns them with the features of the vehicle that I want. Totally no pressure. Karen has become like family. I have complete trust and faith in her. And she is so patient and really listens to you. No sales talk at all. She's the best. Should be cloned. More