Hemborg Ford - Service Center

I recently purchased a used vehicle 2 months ago from this dealer (See review below from DHouseholder, April 2012) Less than 2500 miles later, the truck breaks down. I am told it should be covered under this dealer (See review below from DHouseholder, April 2012) Less than 2500 miles later, the truck breaks down. I am told it should be covered under the warranty and to have it towed to the dealership. After a 6 hour ordeal to get it towed in, I am told they cant give me a ride home, a loaner vehicle, and the rental agency they deal with is closed. Eventually they give me a ride to the airport to rent a car. The next day I am advised the repair will not be covered under the warranty and they wanted $1300 to fix it. I declined because I cant afford it. Then they wanted $200 to let me have the truck towed out of there. I asked to speak with a manager and recieved the run-around for over 30 minutes. I never did get to speak with a manager, but they eventually gave me the vehicle back at no charge only after I started warning other customers about my experience. This was my 3rd purchase in 6 years, and I am also in the market for a 4th new vehicle(my 1st purchase was totaled in an accident) and made that known the 1st day I was there. If this is how they treat repeat customers, I would stay away. They will bend over backwards to make the sale, but God help you if you need service after the sale. More

Greg Porter, transmission specialist, gave great advice & service to my good friend when her Explorer needed service on an urgent basis. Thank you, Greg Porter & Hemborg Ford. & service to my good friend when her Explorer needed service on an urgent basis. Thank you, Greg Porter & Hemborg Ford. More

I felt the service department people were very rude and unfriendly. No customer service at all. I will never go to this dealership again. unfriendly. No customer service at all. I will never go to this dealership again. More