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Hemborg Ford - Service Center

Norco, CA

4.0
141 Reviews

141 Reviews of Hemborg Ford - Service Center

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October 04, 2018

Great service 7 years and counting! I have been coming to Hemborg Ford now for 7 years. I purchased my 2011 Mustang here, and always come back every 5k miles for an oil change and servic More

by BMars1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Mendiola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2018 -

Hemborg Ford responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. - The Hemborg Ford Team

September 17, 2018

Taking the extra step I was recently in to have my truck serviced and had a simple question about a repair on another vehicle. The first gentleman in the service department More

by Krischik2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cinda and a man in parts department
Sep 17, 2018 -

Hemborg Ford responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. - The Hemborg Ford Team

September 16, 2018

Customer Relations In previous visits to Hemborg It was a horrible experience. This time however was a 100% improvement! The people were nice and considerate. I will kee More

by Myk123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2018 -

Hemborg Ford responded

We do apologize for the initial difficulties you experienced but we are glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. - The Hemborg Ford Team

September 01, 2018

Explorer Service Hemborg Ford always does an incredible job with all our Fords- new and old. They are very thorough and do not make up stuff to get fixed. I trust th More

by Teachers for Hemborg Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rueben, Tor Hemborg , Kristin Kozak
Sep 03, 2018 -

Hemborg Ford responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. - The Hemborg Ford Team

August 15, 2018

Bought and serviced I bought my F150 got a great deal will buy from them again. Have all my service done there exalent service and prices thank you More

by Mikevd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Mendiola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cortes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bought my truck from Robert , Pat Thorp, Kristin Kozak
Aug 20, 2018 -

Hemborg Ford responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, The Hemborg Ford Team

August 10, 2018

My vehicles will no longer come to Hemborg for service The wait time for pick up was to long. Ash left inside my Vehicle from fire in area was totally unacceptable. when complaining to manager He said all More

by Norcodoesntcare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Chavez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2018 -

Hemborg Ford responded

I am sorry to hear you did not have a pleasant experience with our service department. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, The Hemborg Ford Team

July 23, 2018

Service normally I have awesome service, but this last time I was a little bothered, when they rotate tires I do not understand that they me drive away with a More

by clasecki
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Castillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2018 -

Hemborg Ford responded

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July 12, 2018

Quick and courteous This was my 1st visit to Hemborg Ford. After having the worst experience purchasing our vehicle at a nearby Riverside dealership, I was still bitter a More

by Jburley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Thorp
July 06, 2018

Excellent Robert Quintero and Luis went out of their way to make sure my car was fixed and ready for a trip out of state I made with my family. Thank you! More

by fabyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2018

Oil change We had both of our cars serviced, and Hemborg Ford did a great job! The employees work as a team to assure that time is not wasted. Fast, friendly an More

by Mustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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