Hemborg Ford

I could not ask for a better experience regarding my recent purchase at Hemborg Ford. Frank Carillo is the reason I chose this dealer as he worked with me for several months, arranging test drives, answ recent purchase at Hemborg Ford. Frank Carillo is the reason I chose this dealer as he worked with me for several months, arranging test drives, answering many questions, and always getting back to me promptly when I left a message. Teri Temiyosa in Hemborg's internet sales department helped me research a great many different trucks until I was sure which model and options I wanted. Automobile buying is an experience which people should take more time to learn about what they want in a vehicle. Frank and Teri made it possible for me to do this. Thank you to Hemborg Ford for having these two great people on your staff! More

1st time buyer at Hemborg but they certainly will retain my loyality. On line contact was quick and effective. C.Moore was great in finding us the car we wanted although our first pick was out of our pric my loyality. On line contact was quick and effective. C.Moore was great in finding us the car we wanted although our first pick was out of our price range he effectivly got us into something we are very happy with driving (pleasently surprised). Dutch got the financing that we wanted and we are truly loyal Ford customers and will continue to be so. We talked to two other Ford dealerships and after an initial run through never heard from them again. Even after taking our trade-in buy for them to look at and appraise. Ford has really gotten the idea about how to design a great car with amenities that cost you a lot from the competition. Fit and finish certainly beats the Japanese cars and is beginning to rivel the German guys also. We have owned Mercedse, BMW, Infinity and Acura and both our Fusion and Flex are right there in terms of overall quality and the price is great. Keep it up Ford!! - Jan Hartz More

All of the employees I dealt with at the dealership were very helpful, knowledgeable and friendly. They made me feel like I was part of the family. I came in knowing what I wanted and what I could afford, very helpful, knowledgeable and friendly. They made me feel like I was part of the family. I came in knowing what I wanted and what I could afford, and they did everything they could to accommodate me. Best experience I had at any auto dealership I've ever been to!! More

Everyone we worked with was friendly, and knowledgeable. They made the car purchasing experience great and easy. From the first phone call to them driving up the washed car for us to drive home, we felt lik They made the car purchasing experience great and easy. From the first phone call to them driving up the washed car for us to drive home, we felt like our purchase was as important to them as it was to us. Plus Ford did not take federal bailout money and that was one reason we searched for a Ford. Thanks! More

C. Moore and Teri Temeyosa were both professional and friendly making my new car buying experience one to remember for the rest of my life. Both answered all questions about my custom ordered 2012 mustan friendly making my new car buying experience one to remember for the rest of my life. Both answered all questions about my custom ordered 2012 mustang,kept me informed of the vehicle progress as being built and location when being transported across the U.S. I had all the vehicles features explained and operated before leaving the dealership. I would highly recommend contacting them to anyone buying a new vehicle. More

Craig Moore and Teri were absolutely wonderful - I have never had such great service anywhere in my entire life !!I will reccomend them to everyone !They gave me DAILY updates on my ordered car - calling m never had such great service anywhere in my entire life !!I will reccomend them to everyone !They gave me DAILY updates on my ordered car - calling me and sending emails letting me know the progress and location once it was shipped . They even called to wish us a happy birthday the day the car was "born"! The great service continues still .. I have had wonderful help from them both with learning about all of the cars features and how to operate them .Unbelievable service !!!!!!!!!!!!!!! Deanna Verrecchia \ 2920 Glenwood Circle Corona,Ca. 92882 More

I received a quote from Hemborg Ford on a 2011 Ford Fiesta and received a quick response with impressive internet pricing from Teri Temoysa. I went in and found that the car quoted was no longer availb Fiesta and received a quick response with impressive internet pricing from Teri Temoysa. I went in and found that the car quoted was no longer availble but they did give me the same pricing on the available cars. My overall experience when buying the vehicle was great! The reason for the bad review is less than 24 hours after I purchased the 2011 Ford Fiesta with 49 miles on it my car broke down. They had me towed to the nearest Ford Dealership from where my car broke down. Hemborg has been giving me the run around ever since saying that they have contacted Cerritos Ford and discussed the situation. Hemborg also told me they were going to tow my car there so that they can inspect it themselves yet it hasn't been done. I spoke to the service dept. at both Hemborg and Cerritos and both dealerships said they haven't heard anything about towing the vehicle anywhere. I have been told that the transmission control module was defective and the part has been ordered from Sacramento. If all goes well and that's the only problem I should see my car back in 5 days. Apparently the lemon law states that they get to fix it 3 times before they will replace it and they are sticking to it. More

WE SENT AN EMAIL REQUEST FOR A QUOTE ON THE FORD WEBSITE. TERRI OF HEMBORG FORD SENT THE MOST COMPREHENSIVE QUOTE OF ALL THE DEALER SHIPS. MY PLAN WAS TO START AT HEMBORG FORD AND THEN MOVE TO THE DEALERSHIP TERRI OF HEMBORG FORD SENT THE MOST COMPREHENSIVE QUOTE OF ALL THE DEALER SHIPS. MY PLAN WAS TO START AT HEMBORG FORD AND THEN MOVE TO THE DEALERSHIP IN FONTANA, AS THE GENTLEMAN WHO RESPONDED TO THE INTERNET QUOTE FOR THAT DEALERSHIP EQUALLY IMPRESIVE, BUT TERRI'S QUOTE AND PRESENTATION WON OUT. ONCE AT HEMBORG THE I FOUND A F-150 I WAS INTERESTED IN. NOTE - NOT THE ONE TERRI QUOTED ON . JEFF GRIFFIN SHOWED ME THE VEHICLE AND WAS VERY IMPRESIVE AS A SALESPERSON. THE ADDITONAL STAFF THAT FINALIZED THE DEAL WERE VERY FREINDLY AND PROFESSSIONAL ALL AND ALL A VERY GOOD SALES EXPERIENCE DAVID NEVIUS More

I felt the service department people were very rude and unfriendly. No customer service at all. I will never go to this dealership again. unfriendly. No customer service at all. I will never go to this dealership again. More