Hemborg Ford

Overall the experience was good. Teri was our sales person and she did a great job of getting us a fair deal. I appreciated her hard work. One thing that did frustrate me though was that the vehicle wa person and she did a great job of getting us a fair deal. I appreciated her hard work. One thing that did frustrate me though was that the vehicle was delivered with the gas light on. When I asked if they would at least give me half a tank so i could get to my destination I was told they only fill up vehicles that are certified Ford trucks. What a poor way to end a transaction where I spent thousands of dollars. They should really think about their policies for new customers. More

I first visited the dealership on Friday, November second around 4:30pm. I explained to a salesman (I forgot his name) that I was looking at getting into a car in the fusion/focus range. There wasn't a 2013 around 4:30pm. I explained to a salesman (I forgot his name) that I was looking at getting into a car in the fusion/focus range. There wasn't a 2013 fusion available to test drive so he showed me the 2013 escape, and 2013 focus. After discussing what I wanted in a car, he suggested a 2013 Taurus SEL that he had in stock. He was very patient, helpful, and seemed very knowledgeable. By the end of that visit, my wife and I felt that the Taurus was a bit out of our price range and decided to wait for a 2013 fusion. On Monday, November fifth, I decided to submit an inquiry on edmunds.com to see if I could find a 2013 Fusion with the features that I wanted. I received several phone calls from dealerships but Teri was the only one who was able to find me a car that met my exact specifications that I didn't have to wait six weeks for. She was also able to get me a deal that the other dealerships wouldn't match. She was very helpful through the entire process and was quick to reply to any questions that I submitted to her via email. The other sales people at the other dealerships seemed overly aggressive in comparison. With my experiences with interacting with Teri and the first salesman that I mentioned, I felt really good about committing to the purchase here at Hemborg Ford. The Next day, I received a received a call from Joe Watson asking me about my experiences at the dealership, and if I would still consider the Taurus if we could work out a deal. Like the others, he was patient, and willing to answer any questions I had. We ended up coming to an agreement on the original 2013 Taurus that I was looking at, and I picked it up that night. I was also assisted by the sales manager, and by someone from finance. Both of them were extremely helpful as well. I especially appreciate how I was presented my options during the financing, and wasn't overly hassled when I decided not to purchase everything. Overall, my experience at Hemborg Ford far exceeded that from any dealership I have interacted with in the past and I will continue to look to them for future purchases and services. More

Teri was very friendly. Teri has a sales persons gift of Teri was very friendly. Teri has a sales persons gift of NO PRESSURE SALES, high pressure sales has always been a big diturent in buying a new car fr Teri was very friendly. Teri has a sales persons gift of NO PRESSURE SALES, high pressure sales has always been a big diturent in buying a new car from a dealership for us. Many times I have gotten up and left if I feel I'm being pressured. Not with Teri. Thank you for that, and for that reason, I would buy our next vehicle from her. Dan and Paula Stow 2012 F150 More

Was looking for a car for my son on the internet,Hemborg ford has the selection and availability.Teri was quick and prompt on the info I need.She was very professional and direct to the point.That made t ford has the selection and availability.Teri was quick and prompt on the info I need.She was very professional and direct to the point.That made the sale. More

Eric was a pleasure to work with. He did not pressure for sale and attempted to be helpful to the best of his ability. Teri was helpful in providing information after the sale. for sale and attempted to be helpful to the best of his ability. Teri was helpful in providing information after the sale. More

Teri was very prompt and responsive by e-mail contact. Help me find exactly what I was looking for. When I arrived at the dealer everything was ready for me to test drive and Lawrence was helpful and resp Help me find exactly what I was looking for. When I arrived at the dealer everything was ready for me to test drive and Lawrence was helpful and responsive in that regard. The finance dept was efficient in setting up financing and explaining options. A great team effort all around. Also they were helpful after the sale in locating missing items. More

Some people find a bank that becomes the only place they go back to for help. I found this with Hemborg Ford. This is the Dealer I will go back to for all my car purchases. They are fantastic. The best expe go back to for help. I found this with Hemborg Ford. This is the Dealer I will go back to for all my car purchases. They are fantastic. The best experience I have ever had with a dealership. More

My wife and I had our baby early. Therefore, I was unable to make it down to Hemborg to look for a new car. Jamie in Internet sales was extremely helpful and understood our situation. She searched throughout to make it down to Hemborg to look for a new car. Jamie in Internet sales was extremely helpful and understood our situation. She searched throughout her inventory for a brand new 2012 Edge. She found one and was able to keep the price just under our 30k out the door price. Also, Eric(k) sp? was extremely helpful with explaining the features and didn't push for a sale. I've been in sales and when a salesman like Eric(k) just talks to you as in a casual conversation, it's much more relaxing and makes for a better experience. We will be back for our next car purchase! More

I went in looking for an economical vehicle. I am 21 so I had very small amount of credit. Luis showed me a few cars and I ended up on the 08 Ford Taurus. It had 55000 miles and was in very good condition. I had very small amount of credit. Luis showed me a few cars and I ended up on the 08 Ford Taurus. It had 55000 miles and was in very good condition. I told him lets check my credit first since I am a first time buyer and I did not want to waste his time. He insisted we drive it first and that I was not wasting his time. Very friendly and very professional. I needed a payment around 250 to 300 after going back and forth we had agreed on 295 if the bank could approve it, I come back the next day to find out my payment was only $256!! I was ecstatic! Luis had the car cleaned and gas tank filled. Very joyful buying experience and I will be back again! Thanks Guys! -Ryan More

OK SO AT FIRST I WASNT GOING TO STOOP TO THE DEALERSHIPS LEVEL BUT I FEEL MY TIME AS WELL AS MY FAMILY MEMBERS TIMES HAVE BEEN WASTED THE THREE OR FOUR TIMES HEMBORG FORD SALES REPS DEWAYNE, AND JOHN HAVE G LEVEL BUT I FEEL MY TIME AS WELL AS MY FAMILY MEMBERS TIMES HAVE BEEN WASTED THE THREE OR FOUR TIMES HEMBORG FORD SALES REPS DEWAYNE, AND JOHN HAVE GIVEN ME THE RUN AROUND. THE FIRST DAY I RAN MY CREDIT WITH THEM THEY PROMISED ME A 2008 FORD EDGE BUT ONCE I GOT DOWN THERE IT WAS A WHOLE NOTHER STORY.THEY THEN TRIED TO GET ME IN SOME OLDER CRAPPY CARS WELL JOHN DID ANYWAY AND THEN AFTER A FEW DAYS HE MAKES ME SETTLE FOR A 2005 FORD ESCAPE HYBRID WITH OVER 115,000 MILES ON IT CAR PAYMENTS A MONTH WERE ALMOST 400 AND WITH MY INCOME AT THE TIME HE ASKED ME TO PUT WAY TOO MUCH DOWN WHICH WAS 2000 WHEN I WAS ONLY SUPPOSED TO PUT DOWN 500-1000 WHEN I SPOKE WITH DEWAYNE.AFTER I FINALLY GOT TO LEAVE THE DEALERSHIP IN THIS SUV,I STARTED HAVING MANY ISSUES WITH THE CAR LIKE OVERHEATING ISSUES,LIGHTS POPPING ON AND OFF,FUEL GAGE ACTING UP AFTER I PUT GAS IN IT,AND CLICKING NOISES UNDER THE CAR.I IMMEDIATELY CONTACTED MY ATTORNEY AFTER THIS AND HAVE ALSO CONTACTED HEMBORG ABOUT IT BUT WHATS SO FUNNY AFTER I TOLD THEM ABOUT THIS ISSUE THEY WANTED ME TO BRING THE CAR BACK STATING AT FIRST THEY COULDNT GET ME FINANCED BUT ONCE I DIDNT BRING CAR IN CAUSE OF A ILLNESS GOING ON WITH ME THEY COULDNT SPEAK WITH ME SO THEY ENDED UP PCIKING UP THE VEHICLE AT MY FRIENDS HOUSE.THIS IS THE WORST DEALERSHIP I EVER BEEN TO AND HAVE THE WORST FINANCING.I WOULDNT EVER RECOMMEND THIS DEALERSHIP TO ANYONE,NOT THE RICHEST PERSON IN THE WORLD,NOT EVEN A BUM.I AM ONLY SPEAKING MERE TRUTH AS WOULD MY FAMILY WHO WITNESSED IT ALL.THIS DEALERSHIP IS VERY MONEY HUNGRY AND JUST WANT TO SALE CARS WHETHER THEIR REALLY BAD CARS OR OK ONES.I WILL NEVER DEAL WITH THIS DEALERSHIP EVER AGAIN.I DIDNT EVEN WANT THAT CAR FROM JUMP SO WHEN THE TOW GUY CHRIS CAME I JUST GAVE HIM THE KEYS AND TOLD HIM HERE YOU GO WITH NO PROBLEM.I AM NOW PURSUING A LAWSUIT AGAINST THIS CAR LOT FOR MANY REASONS AND I HAVE MANY WITNESSES AND PROOF.I HOPE YOU ALL LISTEN CAUSE I DONT WANT TO SEE ANYONE ELSE GET DONE WRONG LIKE ME AND MANY OTHERS. More