Hemborg Ford

Took our new Ford Fusion in for recall work and basic service. Could not be more pleased, very very friendly, did a great job and on time. Rick was very helpful with the sync issues I had, Hemborg is ver service. Could not be more pleased, very very friendly, did a great job and on time. Rick was very helpful with the sync issues I had, Hemborg is very lucky too have such a great team of people on their staff !!!! More

I went in to get a routine oil change, thinking i would receive better service at the dealership versus a jiffy lube or something else. Waited about 2 hours and I was on my way with my car checking out to receive better service at the dealership versus a jiffy lube or something else. Waited about 2 hours and I was on my way with my car checking out to be in great shape and a was ONLY recommended 100,000 service soon (I'm a few 1000 miles away) The Very NEXT day my brakes are squeaking. I head to the local auto shop and they said my brakes are gone and have now ruined my rotor. I look over my paperwork and my brake inspection that was done the day before said my brakes were good. I was not given the opportunity to get my brakes fixed with the life-time guarantee I had on them through auto zone because I was told in my inspection I didn't need them. Now I not only needed brakes but a new rotor. The technician failed to perform a proper inspection and caused a safety hazard, as I drive my children around in this truck. The service manager Robert Quintero said that he would only replace the rotor and i had to pay for new brakes and labor, regardless of his team performing a poor inspection and failing to their job duties correctly, which would have allowed me to swap my brakes and avoid and complications. This is a serious problem. Unfortunately with my circumstances spending $105 on brakes was something I can't afford, I explained this to him and said I could have taken care of this at no expense had the inspection been performed properly. To which Robert belittled me and said "Ma'am, it's not that expensive and it's your vehicle so your responsible for the repair." In front of other waiting customers and my children in the waiting room. He has no right to judge or put down someone without any knowing of what they may be facing and to him it may not be expensive but for an unexpected cost it was a lot more then I could afford And shouldn't have had to pay. I asked for the rotor and would have the work done somewhere else at a later time when I could switch the brakes at Auto zone and he refused forcing me to perform the work there or purchase a new rotor and brakes somewhere else. He said he even spoke to the General Manager Mike Baine and he said he was more than fair on their offer. I can't understand how this service is acceptable. I wonder how many other innocent people you guys rip off into forcing them to have the cars repaired there because of poor oil change inspections, maybe you even do this on purpose to force us to return and pay for services that weren't necessary and forced upon us. More

I sold my vehicle to Hemborg Ford on August 12, 2013. I was told I would have to wait until they (Hemborg Ford) received the Pink Slip for my vehicle before they could give me a check for the remaining bal was told I would have to wait until they (Hemborg Ford) received the Pink Slip for my vehicle before they could give me a check for the remaining balance. The representative (Dutch) who I met with to sign the papers told me the check would go out that day. When I called Hemborg Ford on August 23, 2013 I learned from the Office Manager they (Hemborg Ford) did not mail the check for the pay-off amount to my credit union until August 20, 2013. This was 8 days after I was told the check was going to be mailed. In addition, the check Hemborg Ford mailed had a pay-off amount good until August 22, 2013. Since my credit union did not receive the check until August 23, 2013 the pay-off amount Hemborg Ford mailed did not have sufficient funds to pay off my vehicle. Because of this, Hemborg Ford had to mail a second check, which meant I had to wait even longer until I would be able to receive a check for the balance. When I called to speak to a Manager (Mike), I was told he was with a customer and that he would call me when he was done. However, I never received a phone call from Mike. More

After asking for a quote online, we came in and met with Jon Barnes. He was professional, friendly and made the car leasing process as simple as possible. We never felt rushed and test drove several diffe Jon Barnes. He was professional, friendly and made the car leasing process as simple as possible. We never felt rushed and test drove several different vehicles. Ending up leasing a new Ford Explorer. Love the car and ended up with a payment lower then quoted. Hemborg Ford always supported and sponsored my daughters softball teams, so I wanted to buy a car from a company that gives back. Great experience. More

Teri was so helpful and really worked hard for us, unfortunately, we were unable to meet the terms that were offered, but I know Teri worked her hardest. We had a difficult situation financially that unfortunately, we were unable to meet the terms that were offered, but I know Teri worked her hardest. We had a difficult situation financially that prevented us from making a deal this time, but will definetely look up Teri when we financially can look for a car again. More

We went to four Ford dealerships before purchasing from Ryan at Hemborg. Ryan was awesome in finding exactly the car we wanted and was very patient while we tried to figure out exactly which vehicle we wa Ryan at Hemborg. Ryan was awesome in finding exactly the car we wanted and was very patient while we tried to figure out exactly which vehicle we wanted. There was no hard sell and the price was very fair. I will buy my next car from Ryan at Hemborg Ford!!! More

I had bad experiences before at dealerships, I arrived at Hemborg Ford ready to be treated like a piece of meat UNTILL I ran into The Godfather (Bob) and his manager, Mike. they took their time with us and m Hemborg Ford ready to be treated like a piece of meat UNTILL I ran into The Godfather (Bob) and his manager, Mike. they took their time with us and made sure everything we wanted was taken care of. We have never had this kind of service before... I learned later that these two have been selling cars together for 20 years. It shows, they gave us star treatment and great service. WE WILL BE BACK> Thanks guys. More

Great place! Awesome people! Karl in fleet helped me out my 150 and it is a dream. I couldn't be happier with my experience there. my 150 and it is a dream. I couldn't be happier with my experience there. More

Buyer beware! These people are liars and crooks. They are rude when you try to point out their fraud and make NO effort to rectify it. I have purchased two vehicles here - first experience was great, second rude when you try to point out their fraud and make NO effort to rectify it. I have purchased two vehicles here - first experience was great, second was the worst dealership/vehicle experience I've ever had. More

JUST PURCHASED THIS CAR "USED" AND IT CAME WITH THE 90 DAY -3000 MILE WARRANTY. THE VERY FIRST DAY WE GOT HOME WITH IT THE CHECK ENGINE LIGHT CAME ON AND LEAKING ALL OVER OUR DRIVEWAY. WHEN WE CALL THE 90 DAY -3000 MILE WARRANTY. THE VERY FIRST DAY WE GOT HOME WITH IT THE CHECK ENGINE LIGHT CAME ON AND LEAKING ALL OVER OUR DRIVEWAY. WHEN WE CALLED THEM THEY WERE SAYING THAT WASNT COVERED UNDER WARRANTY AND WE WOULD HAVE TO PAY. CAR HAS HAD MULTIPLE PROBLEMS OVER THE PAST 2 MONTHS AND NOW THE ENGINE WAS OVERHEATING AND I DO NOT WANT TO DRIVE IT .. THEY ARE GIVING US THE HARDEST TIME AND SAYING WE HAVE TO PAY. NOW IM LEFT PAYING PAYMENTS AND ALL THE MONEY I PUT DOWN TO BE UNABLE TO DRIVE THE CAR UNTIL I FORK OVER MORE MONEY TO FIX IT.. HORRIBLE DEALER DO NOT BUY ANYTHING FROM THEM... THEY ACT NICE AND PUSH YOU TO BUY A CAR BUT THEN DONT CARE ONCE THEY GET THEIR MONEY. SUCH A HORRIBLE BUSINESS. More