Hemborg Ford

If you value your car, GO ELSEWHERE. Granted my car is old, but my AC/Heater worked for 20 years - bought the car new and NEVER had an issue ever - yet AMAZINGLY when I got my car back, i Granted my car is old, but my AC/Heater worked for 20 years - bought the car new and NEVER had an issue ever - yet AMAZINGLY when I got my car back, it no longer worked. Coincidence? Yea, well it just so happened that they were checking out a blinking airbag light and broken odometer that I made the mistake of asking them to look at. So CLEARLY they were in the general area doing their "diagnosis" - RIGHT? And to add insult to injury, they charged me a DIAGNOSIS FEE even though they knowingly had NO PARTS for either item! And what exactly were they diagnosing? I asked them to fix both because they WEREN'T WORKING. No joke. Oh, and they cracked my dash for good measure. When I asked the "advisor" Matt about this when dropping off my car a 2ND TIME for them to fix the AC/Heater that they broke, he just shrugged his shoulders and did his best to ignore thing - just pounding away on his computer as if he was hot the trail for a cure for cancer. I mean, I could tell what the outcome was going to be before anything was even done. Matt couldn't even be bothered to call me to tell me that my car was ready after telling me that the "TECH" denied he did anything to break my AC/Heater or crack my dash - which was a real shock. Matt said "he thought he called me". Don't worry Matt, I waited an extra day for you to take your well-deserved day so I could call YOU after your triumphant return. Folks - this service department is a complete and utter CLOWN SHOW. And whoever writes those sympathetic replies to any angry comments here... SAVE IT. If you or anyone really gave a rip, you'd address any and all issues while the customer was ON SITE and not after you read how angry that are and how they got the shaft and are now making an effort to WARN OTHERS. Again, save it... More

Tried to scheme me out of $600 WOW, negative review after negative review. I wish I read these before we decided to purchase a truck from Hemborg Ford in Norco. Hemborg Ford is a de WOW, negative review after negative review. I wish I read these before we decided to purchase a truck from Hemborg Ford in Norco. Hemborg Ford is a deceiving and lying dealership. My husband and I bought a used truck from them and during the document signing process they asked me to sign a waiver that I didn't want the alarm THEY TOOK out because supposedly I asked them too and if I wanted an alarm it would be $600. I NEVER asked them to first take out an alarm, second $600 for an alarm...REALLY. They finally agreed to put in the alarm, were they ended up putting it in the dashboard, where previously there were NO holes. Interesting, if it had an alarm already, why weren't there any previous holes. After a few weeks of having the alarm in, it started shorting the truck and going off mid driving. When we took it back to the dealership they continued to lie and deceive us, because at this point we realized the truck we purchased came with a FACTORY alarm and they were trying to scheme us out of $600 to purchase an alarm. They had originally disconnected our factory alarm and tried to sell us an aftermarket alarm. Once they were caught lying they had to install the aftermarket to cover up their lie. This causing holes which didn't need to be there. Also after all the excited of purchasing a truck wore off, we realized the tires on the truck were almost bald and there were cracks in the windshield. One tire even had a plug in it!!!! Not even a patch but a PLUG. HF finally agreed to remove the alarm because we insisted and it was messing with the electrical system and now we are left with holes in our dash, which they put in, bald tires and a cracked windshield. Thanks HF for showing us your true colors, so now people can read my too negative remark and hopefully go to another dealership. More

Great service Excellent. José always tries to get my car done in a timely manner. Always friendly. The place is clean, workers are friendly. Even the shuttle dr Excellent. José always tries to get my car done in a timely manner. Always friendly. The place is clean, workers are friendly. Even the shuttle drivers are great. I've never had a problem with the service department. More

Defect in dash board Recently went with my daughter to take 4month old edge in. The dash board had a defect on it. After taking it back for a second time for them to take Recently went with my daughter to take 4month old edge in. The dash board had a defect on it. After taking it back for a second time for them to take pictures of it Matt is claiming it's not a manufacturer problem . It looks like someone cut it. I was a passenger in the car when Matt came out to take these pictures . He didn't even no what setting to put camera in , he was taking pictures with flash on and the dash board was in the sun . I asked him if he would like me to step out of the car so he could take pictures ( on passenger side) not once , not twice , but three times and he still didn't acknowledge me . You would think that replacing this dash board was coming out of his pocket personally. This man who calls himself a professional was a sad example. I will never refer anyone to this service department!!!' More

Another Satisfied Customer I cannot say enough about how well we were treated at Hemborg Ford. We drove over 100 miles for our first visit to the dealership. We were pleasantly I cannot say enough about how well we were treated at Hemborg Ford. We drove over 100 miles for our first visit to the dealership. We were pleasantly relieved to be met by our sales rep, Jim Smith, who knew exactly what answers we were looking for, had complete knowledge of their vehicles, and was very easy to talk with. I would also like to thank Steve Slavik for presenting the figures in a clear and concise way, leading to a great deal. The rest of the staff who helped complete the process was fast, friendly, and efficient. We feel fortunate that we were able to deal with Hemborg Ford and highly recommend them to any potential car buyers. More

Outstanding Teri assisted me in buying my first new vehicle. As such, I had to be hand walked through the process bit. Teri was able to completely answer my ques Teri assisted me in buying my first new vehicle. As such, I had to be hand walked through the process bit. Teri was able to completely answer my questions (no matter how stupid). I will likely be coming to Teri and Hemborg Ford in the future for additional vehicles. More

Excellent customer service . Teri is a pleasure to work with, this is the third vehicle I have purchased with her. She does an outstanding job. She gets me exactly what I need, Teri is a pleasure to work with, this is the third vehicle I have purchased with her. She does an outstanding job. She gets me exactly what I need, and makes the buying the easiest I have ever experienced. More

It's just your money they're interested in Came in for service and to have driver's seat controls checked as it would not adjust to desired positions. I was told the whole motor needed to be ch Came in for service and to have driver's seat controls checked as it would not adjust to desired positions. I was told the whole motor needed to be changed which would cost $700 in parts. I asked to just fix it to one position as I wasn't prepared to spend that kind of money. Soon as I got home seat went back to the farthest position and wouldn't move. Went back to Hemborg. Service rep said he needed to charge me again to reposition seat or change the motor. I said I wasn't willing to pay as I already did and demanded they reposition seat for me within hearing of other customers. They did change it but this time seat was all the way forward. I went away with my blood pressure up to the roof. I went to A+Nissan, a shop in Corona. Guy checked fuses and wiring. After 20 minutes it was fixed. It was a bad connection. Guy charged me $20. More

You guys rock! Lyndon and Teri are the best. No hassles, just service. Lyndon says I'll arrange a deal the you can't say no to. Teri says I'll get a truck built just Lyndon and Teri are the best. No hassles, just service. Lyndon says I'll arrange a deal the you can't say no to. Teri says I'll get a truck built just the way you want it. And that is exactly what happened. Thanks for you help guys! More