Helms Bros. - Service Center

Comfortable to deal with them Get the quality services and expectable value from this dealership and service Center. Definitely I’ll recommend to everyone that I have relationships Get the quality services and expectable value from this dealership and service Center. Definitely I’ll recommend to everyone that I have relationships with, as well as my friends. More

they did not fix The problem Two times i brought it I take The 2017 gle 350 for humming noise twice they Say this is normal I drove my frends car same i dont hear any noise I take The 2017 gle 350 for humming noise twice they Say this is normal I drove my frends car same i dont hear any noise More

Great service and a great atmosphere Helms brothers has always been a place of quality, great service and professionalism from all that I have come in contact with. I would like to thank Helms brothers has always been a place of quality, great service and professionalism from all that I have come in contact with. I would like to thank all for great service. More

Getting my car done right Your all simply the best from Susanne Cochrane down, you’ll listen to my concerns and work to resolve the problem. Thanks Theresa for coming through Your all simply the best from Susanne Cochrane down, you’ll listen to my concerns and work to resolve the problem. Thanks Theresa for coming through for me last Saturday, driving in the rain storm yesterday morning to work & knowing that my brakes work was the best. Thanks again Theresa.?????? More

Below Average Service My second time at this service center, first time I went for an oil change. Second time, I brought in my certified vehicle because the driving seat se My second time at this service center, first time I went for an oil change. Second time, I brought in my certified vehicle because the driving seat seam began to tear, they gave me a loaner and replaced the cover of the leather seat. My car was ready 2 days after, as I got my car back, I began to drive and realized the ECO function of the vehicle was no longer working. Some inexperienced mechanic/tech was working on my vehicle, messed something up while fixing the original problem. Went back, was given the same loaner. 4 business days + 3 long weekend days (Memorial Day) later, my car was available. The day I picked it up (for the second time), they were short staffed and there was no one at the front desk for approximately 8 minutes. Anyhow, when I came home, I then noticed the front right side of my bumper had a scuff/streak on it which was not there before. Also noticed that the mark was painted white in the attempt to hide it. Please save yourself stress and avoidable problems. Get your Mercedes Benz vehicle, that we all worked hard for, serviced by another REAL Mercedes Benz service center. Helms Bros have truly disappointed me, their staff and employees are unprofessional (NOT all, but a great amount). Unsatisfied with my experience and service. Will make sure none of my family or friend see the door of this service center. One word, HORRIBLE. More

Poor Service Helms gave me the run around everytime I called abt a problem with my car. My car started vibrating when I called Helms to come in they say I have to Helms gave me the run around everytime I called abt a problem with my car. My car started vibrating when I called Helms to come in they say I have to wait nearly 2 weeks for a loaner. How can I drive a car that is heavily vibrating much longer. I spent over 100,000 on the purchase of my car and they always xxxxxxxx me when I call. Maybe its the color of my skin tone I really dont knw why I cant be treated fairly. Never again I buy a Benz car or give business to Helms. More

Andy did everything I requested and suggested other importan I brought both my 2011 and 2017 trucks to Andy, he was efficient in going over suggested services and pricing. He helped me and my wife to save time a I brought both my 2011 and 2017 trucks to Andy, he was efficient in going over suggested services and pricing. He helped me and my wife to save time and money by investing in certain services which I truly appreciated. Andy also kept in touch with me during the day and follow-up after service to see if all was well. He is an EXCEPTIONAL representative of your firm, we are DELIGHTED to have him as our long term service rep.! More

Andy lin is the Best Andy Lin is a very Nice person.very patient and very professional. I highly recommend seeing Andy Lin if you are looking for the service of your ve Andy Lin is a very Nice person.very patient and very professional. I highly recommend seeing Andy Lin if you are looking for the service of your vehicle. Jack Chen More

25 years with Helm's Bros! I have been a faithful customer at Helm's Bros. for many years and have had a mostly positive experience there (with one possible exception which was I have been a faithful customer at Helm's Bros. for many years and have had a mostly positive experience there (with one possible exception which was promptly and efficiently handled by the General Manager). I have never had a service representative as excellent as Jack Liparoto! I am always hopeful that he is still there when I make a service appointment and so far have not been disappointed! He always takes my calls (or quickly returns them if I leave a message) and could not be more helpful and anxious to please. I am hopeful that he and I both will be around for the next 25 years and want to recommend him for a raise! Is anybody reading this that could help in that respect??? LOL! More

Exceptional Customer Service Jack is the best. He took customer service to the next level. As soon as I informed him that I have another appointment immediately after leaving the Jack is the best. He took customer service to the next level. As soon as I informed him that I have another appointment immediately after leaving their center. He personally made sure that my car was ready promptly, he went to bring the car himself and dried to hasten the process. I made it to my next appointment right on time. Thank you Jack! More