Helms Bros. - Service Center

Outstanding Jack and the other members of the service team make Helms an easy choice for me. I've never had a complaint in almost 20 years and over a dozen cars Jack and the other members of the service team make Helms an easy choice for me. I've never had a complaint in almost 20 years and over a dozen cars More

feedback on service dept I brought my Mercedes in early to the parts department on saturday june 9th for a replacement key fob etc. They sent me to the service dept upstairs I brought my Mercedes in early to the parts department on saturday june 9th for a replacement key fob etc. They sent me to the service dept upstairs where Jackie Wong met me. He was extremely attentive to my needs knowledgeable and courteous. he knew I was going to go work after this visit and he took care of the programming of the new key fob quickly. He also volunteered to drop of the " manual " inside key to my home as to save me the time of another trip > When that key arrived at Mercedes he did drop if off at my home. That was greatly appreciated by me as it saved me a lot of time. As a sales mgr in my job I greatly appreciate when a employee goes above and beyond to satisfy the client's needs. More

Satisfied Customer Helms Brothers is a great dealership. Working with Andrea Kass and Giacomo Liparoto has been a pleasure. Both are very knowledgeable in their respecti Helms Brothers is a great dealership. Working with Andrea Kass and Giacomo Liparoto has been a pleasure. Both are very knowledgeable in their respective fields and are equally responsive. I recommend them very highly. More

Vehicle repair Work performed on my vehicle in timely and professional manner. Major work performed and kept up to date daily. Carmine Gonzalez to be commended for h Work performed on my vehicle in timely and professional manner. Major work performed and kept up to date daily. Carmine Gonzalez to be commended for his duties More

Great service My service advisor Carmine Gonzalez has been my advisor for many years. He is knowledgeable and friendly and makes every visit a pleasant experience. My service advisor Carmine Gonzalez has been my advisor for many years. He is knowledgeable and friendly and makes every visit a pleasant experience. He gets me in and out as quickly as possible. More

Great! Service was excellent and the writer continuously kept me updated with the progress of the service. My vehicle was washed and vacuumed. Appointment wa Service was excellent and the writer continuously kept me updated with the progress of the service. My vehicle was washed and vacuumed. Appointment was available for my convenience. More

car accident I had a very bad car accident requiring road side towing back to my Mercedes service station. Upon arriving There I was so distraught and Danny calmed I had a very bad car accident requiring road side towing back to my Mercedes service station. Upon arriving There I was so distraught and Danny calmed me down and took care of everything. Including walking me through contacting my insurance company and helping me file a claim. (40 years of driving and I’ve never had an accident so was naive to the process). There were no loaner cars available during Mem Day weekend, so he even arranged the rent a car for me. He worked closely with the insurance adjuster getting the wisest choice of parts needed and the most money from the insurance company to make the repairs. He stayed in constant contact with me during the 3 weeks my car was being repaired updating me on the status of the repairs. I can’t say enough of his professionalism and caring. He is always available for me and I don’t know what I would do without him. An outstanding employee who deserves accolades. (Even a raise!)👍🏻 More

Service Daniel Rhee was my service adviser. He was great. I can pick up the car on time so never wasting my time that service place. Daniel Rhee was my service adviser. He was great. I can pick up the car on time so never wasting my time that service place. More

It was good Always has cold drinks and snacks out. . Staff very friendly. Easy to book reserve loaner car. Why did they stop doing the free car wash for Merced Always has cold drinks and snacks out. . Staff very friendly. Easy to book reserve loaner car. Why did they stop doing the free car wash for Mercedes owners. If the car is a Mercedes. More

Service The location of the service center is near by Very good The service advisor is comfortable in explaining and treating me well. I just hope that I The location of the service center is near by Very good The service advisor is comfortable in explaining and treating me well. I just hope that I can use a big size car when I use a loaner car. Anyway Very satisfied..... More