Helms Bros. - Service Center

Unsatisfactory Very bad service, let us leave a routine maintenance check without telling us we had a bad tire. Didn't complete work and let us drive off without t Very bad service, let us leave a routine maintenance check without telling us we had a bad tire. Didn't complete work and let us drive off without telling us is was incomplete, in other words, just pay the bill. More

my repair My car radio was shutting off periodically so i complained to helms bros and they took my car in asap and did the best they could do to fix it. My car radio was shutting off periodically so i complained to helms bros and they took my car in asap and did the best they could do to fix it. More

detailing I had the annual car service done a few days earlier but I felt the brake was giving me a problem so went back and informed Jackie Wong who offered to I had the annual car service done a few days earlier but I felt the brake was giving me a problem so went back and informed Jackie Wong who offered to have Detaling dine More

Being confident that its done right I have always had confidence in my service advisor Sean Savage. When I have to bring my car in for service he's always professional.. Recently I cal I have always had confidence in my service advisor Sean Savage. When I have to bring my car in for service he's always professional.. Recently I called because my vehicle wasn't driving properly. Had it towed to Helms and was later advised of the problems. More

Best Service I ever had This facility is the best I ever been ... top hospitality with all you need to do while you wait for Car to be serviced Or get a shuttle to wher This facility is the best I ever been ... top hospitality with all you need to do while you wait for Car to be serviced Or get a shuttle to where ever to you want to. More

Worth it The staff is very friendly. Andy Lin took care of my car after it was side swiped. He kept me updated with all the work and responded to all my messag The staff is very friendly. Andy Lin took care of my car after it was side swiped. He kept me updated with all the work and responded to all my messages. The work on the bumper was excellent. More

Magnificent I always have a greatvl experience when I take my car in for service. Jack is the absolute very best. So are all the young ladies at the reception de I always have a greatvl experience when I take my car in for service. Jack is the absolute very best. So are all the young ladies at the reception desk. Overall everyone is great! More

Easy does it! There was no wait to check in! Sean was very helpful and explained a few things I didn’t understand about some of the technology. While I had a cup There was no wait to check in! Sean was very helpful and explained a few things I didn’t understand about some of the technology. While I had a cup of coffee the car was service, inspected, and washed! I was on my way! Thank you. More

Outstanding Jack and the other members of the service team make Helms an easy choice for me. I've never had a complaint in almost 20 years and over a dozen cars Jack and the other members of the service team make Helms an easy choice for me. I've never had a complaint in almost 20 years and over a dozen cars More

feedback on service dept I brought my Mercedes in early to the parts department on saturday june 9th for a replacement key fob etc. They sent me to the service dept upstairs I brought my Mercedes in early to the parts department on saturday june 9th for a replacement key fob etc. They sent me to the service dept upstairs where Jackie Wong met me. He was extremely attentive to my needs knowledgeable and courteous. he knew I was going to go work after this visit and he took care of the programming of the new key fob quickly. He also volunteered to drop of the " manual " inside key to my home as to save me the time of another trip > When that key arrived at Mercedes he did drop if off at my home. That was greatly appreciated by me as it saved me a lot of time. As a sales mgr in my job I greatly appreciate when a employee goes above and beyond to satisfy the client's needs. More