Helms Bros. - Service Center

Service experiences excellent Andy Lin is knowledgeable, efficient and gets the job done . He makes servicing my car less stressful, and is a pleasure to work with because he state Andy Lin is knowledgeable, efficient and gets the job done . He makes servicing my car less stressful, and is a pleasure to work with because he states problems clearly, than offers the solutions. I would definitely recommend Helms because of his fine work. More

Disappointing experience Overall not a great experience. Needs better customer service. Slow diagnosis in service center and didn't offer loaners. Expected better customer ser Overall not a great experience. Needs better customer service. Slow diagnosis in service center and didn't offer loaners. Expected better customer service at helms. More

Excellent service Per the recommendation of Mercedes roadside assistance, I had my car towed to the dealer where we purchased our car (and tire insurance) - Helms Broth Per the recommendation of Mercedes roadside assistance, I had my car towed to the dealer where we purchased our car (and tire insurance) - Helms Brothers. Normally we use a dealer closer by (Rallye) for service issues since it's easier for me to get there and back, but I went with the suggestion. So glad I did! Carmine Gonzalez had my tires replaced in less than a day, had the car washed before I even asked and then had a shuttle come get me while my kids were in camp...my husband was so impressed that we will be going to Helms for our service needs going forward even though it's not that close to home. Thanks, Carmine! More

Servic From drop off to pick up, smooth sailing. Jack , our service advisor kept us informed of when car would be ready, what they found , and car looked BR From drop off to pick up, smooth sailing. Jack , our service advisor kept us informed of when car would be ready, what they found , and car looked BRAND shining new on Pick Up! Thank you Jack!!! More

Great service Everything worked out great. Although the service took twice as long as promised, I had a loaner car which made the delay not an issue. Everything worked out great. Although the service took twice as long as promised, I had a loaner car which made the delay not an issue. More

Top Notch Emergency light on. Car taken for service at 7;00 with out appointment. Sean recognized me and handled the case quickly. He kept in touch throughou Emergency light on. Car taken for service at 7;00 with out appointment. Sean recognized me and handled the case quickly. He kept in touch throughout the process. More

Exemplary service! Sean Savage goes above and beyond to ensure that my car issues are resolved. His dedication to customer satisfaction and his work ethic is exemplary. Sean Savage goes above and beyond to ensure that my car issues are resolved. His dedication to customer satisfaction and his work ethic is exemplary. More

taken lot of money 7 tires 24000 miles said they were cheap tires that you sold me could not get original these ever just as good plus they wear out inside and Mercedes 7 tires 24000 miles said they were cheap tires that you sold me could not get original these ever just as good plus they wear out inside and Mercedes 17 years never had tire trouble except wears they bubble impossible you service car have 1 more year how many more bubbles More

Outstanding Service! This facility is very nice. All of the service people were very courteous. They gave prompt service. The service writer was kind, and very thorough This facility is very nice. All of the service people were very courteous. They gave prompt service. The service writer was kind, and very thorough with regard to my repairs. I would definitely use Helms Bros for all my future repairs/service. More

Handbrake problem This is the THIRD time we have had to bring the car in to service this problem since 11/2017. This is NOT service we associate with a luxury brand! This is the THIRD time we have had to bring the car in to service this problem since 11/2017. This is NOT service we associate with a luxury brand! We would recommend your service center based on our previous experience not on this particular issue. More