Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
150 Reviews of Helms Bros. - Service Center
Sort by
November 22, 2015
Superlative Service My experience at Helms Bros. Service Center was superlative! Richard Grein and all of the staff are very professional; extremely attentive, friendly My experience at Helms Bros. Service Center was superlative! Richard Grein and all of the staff are very professional; extremely attentive, friendly and courteous. The service on my vehicle, a 1996 C220 was performed promptly and was returned to me immaculate, inside and out! The waiting area and amenities are also a nice plus. More
by misterpc57
November 18, 2015
MOST SATISFYING From the drive up to the finishing point of service has been most efficient, courteous and professional. It is amazing to have experienced the profess From the drive up to the finishing point of service has been most efficient, courteous and professional. It is amazing to have experienced the professionalism of the specialist Brian Kernes. He just made me feel like a part of a big family . Could not ask for anything better and all my issues were also corrected and I am very pleased. Thank you so much. More
by david
Employees Worked With
Brian Kearns
October 24, 2015
3 VISITS IN 5 MONTHS .... THANK GOODNESS FOR SEAN .. IN THE LAST 5 MONTHS I'VE GOTTEN A NAIL IN EACH OF MY BACK PIRELLI TIRES .... THANKS NYC ..... THANKS 2ND AVE SUBWAY ..... THANKS CONSTRUCTION MEN IN THE LAST 5 MONTHS I'VE GOTTEN A NAIL IN EACH OF MY BACK PIRELLI TIRES .... THANKS NYC ..... THANKS 2ND AVE SUBWAY ..... THANKS CONSTRUCTION MEN ..... THEN A CRAZY MAN WAS THROWING ROCKS AT PIGEONS AND ONE LANDED ON MY SHINY NEW C350 ..... LEAVING A PEA SIZE DENT IN MY TRUNK ..... I PARK MY CAR ACROSS FROM A NYC PRECINCT AND WAS INFORMED THAT THERE WAS REALLY NOTHING I COULD DO ..... SHORT OF KILLING THE IDIOT ....YOU'D THINK I WOULD BE DISTRAUGHT .... I AM ..... EXCEPT FOR ( 1 ) THING ..... SEAN SAVAGE . GREAT GUY ...... KIND .... RESPECTFUL ..... EVEN WENT THE EXTRA MILE BOTH TIMES AND CLEANED MY CAR AFTER THE SERVICE DEPARTMENT LEFT IT A MESS .... SEAN IS THE REASON WHY I AM STILL A MERCEDES CUSTOMER .... THANKS SEAN .... YOU ARE TRIBUTE TO YOUR PROFESSION . AND AS ALWAYS ..... THANKS HERMAN OSPINA FOR LISTENING AND ALWAYS BEING THERE FOR ME. More
by STUART
Employees Worked With
Herman Ospina, Sean Savage
July 07, 2015
Excellent as Always! I recently brought my car in for a warranty repair on my Eco Start/Stop system and the service was excellent! My service advisor, Jack Liparoto, regul I recently brought my car in for a warranty repair on my Eco Start/Stop system and the service was excellent! My service advisor, Jack Liparoto, regularly updated me on the status of my car, and the maintenance and cleaning teams did a great job. I highly recommend Helms Bros. for all your service needs. More
by Sstef13
Employees Worked With
July 04, 2015
Need service? I've been servicing my car with helms for over two yrs now and that's because Sean Savage is awesome and the best in person to see for any of your car I've been servicing my car with helms for over two yrs now and that's because Sean Savage is awesome and the best in person to see for any of your car needs! Thanks Sean More
by Bastardized Nation
Employees Worked With
Sean Savage
June 24, 2015
Good Service I had come EMRACE issues with my new C300. My service advisor was Daniel Rhee, who was very professional. He was genuinely concerned with my time co I had come EMRACE issues with my new C300. My service advisor was Daniel Rhee, who was very professional. He was genuinely concerned with my time constraints, and gave me occasional updates while I waited. He let me know exactly what was happening, and my alternatives if my car was not fixed in a timely manner. Daniel was a pleasure to deal with....I appreciate his help. More
by jpap218
Employees Worked With
June 24, 2015
Excellent service! Brought in my 2008 r350 for some repairs was given a loaner cla250 to use until the work was completed. Very pleasurable experience! Car was repaired Brought in my 2008 r350 for some repairs was given a loaner cla250 to use until the work was completed. Very pleasurable experience! Car was repaired correctly runs as good as new! More
by JP
Employees Worked With
Kyle Ma
June 24, 2015
Horrible Service and General Management As owner of S63 2015 i had certain expectations when it comes for service. WORST DEALERSHIP EVER. Sales staff tries hard to make a sale but SERVICE As owner of S63 2015 i had certain expectations when it comes for service. WORST DEALERSHIP EVER. Sales staff tries hard to make a sale but SERVICE Dept MUST ensure customers return. Well, I am NOT returning as a customer and will make sure that NONE of my friends and colleagues even considers HELMS BROS. Please remeber, Susan (owner/manager) is the BIGGEST PROBLEM at HELMS in my opinion. Respectfully, MIKHAIL ILYAICH More
by MIKHAIL
Employees Worked With
May 28, 2015
The service staff don't give update of status. Just like what my title is. Also, they don't return your call, and they don't have a loaner car for warranty repair. They had to rent a car from enter Just like what my title is. Also, they don't return your call, and they don't have a loaner car for warranty repair. They had to rent a car from enterprice which asked me to pay extra insurance. I have never experienced that from rallye acura. I will consider try rallye benz for my next service. But I have pre-paid maitenance program, I don't know I can switch or not. But I really don't recommand this service center. More
by jian li
March 11, 2015
top notch service! car not so much i purchased my car less than a year ago and it gives me nothing but problem with the lights etc. i probably seen andy 10 times already within the past i purchased my car less than a year ago and it gives me nothing but problem with the lights etc. i probably seen andy 10 times already within the past 10 months. however thanks to andy lin he always go ABOVE AND BEYOND to help me out.i also wanna thank andrea she's been really helpful and friendly as well. i couldn't speak highly about you guys! i salute u guys. god bless !! P.S and i also wanna mention all the front desk ladies. they are very welcoming!!! More
by alfredo lingad
