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Helms Bros. - Service Center

Flushing, NY

4.0
150 Reviews

150 Reviews of Helms Bros. - Service Center

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January 30, 2017

Service Review The service rep is definitely not the best I've met and I've been to quite a few Mercedes benz dealerships. Needs to improve on relating with customer More

by Sassie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine Gonzalez
January 30, 2017

Sean Savage is awesome! I have dealt with Sean on three occasions to service my vehicle over the last 18 months or so. Sean is a pleasure to work with - very friendly, knowl More

by Michelle H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Savage
Jan 31, 2017 -

Helms Bros., Inc. responded

Hi Michelle, I am so pleased to hear about all of your positive experiences at our dealership! I will be sure to pass your kind words on to Sean! We hope to continue to exceed your expectations in the future!

December 07, 2016

World Class treatment Andy Lin is an exception service adviser. He provides top of the class customer service. He leaves customers feeling assured that their vehicle is in More

by realness
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Lin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2016 -

Helms Bros., Inc. responded

Thank you for your kind words and 5-Star Rating! We pride ourselves on our customer service and stress-free atmosphere here at Helms Bros. Inc. I will be sure to pass your praises on to Andy!

November 29, 2016

dreams come true! Buying a car not is not easy, but Matthew mad it so easy! So thankful for his time and work, we got an amazing deal on Fausto's dream car (E class 350 More

by fausto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Villacis
Nov 30, 2016 -

Helms Bros., Inc. responded

Thank you for your kind words about Helms Bros., Inc! We're so glad to hear that your new E Class 350 is such a hit! I will be sure to pass your praises on to Matthew. We look forward to seeing you again in the future!

November 16, 2016

Amazing. Helms Brothers service center was the best services I have ever experienced, they were very professional, and very prompted ,made things very easy,hel More

by Fs3859
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Savage
Nov 17, 2016 -

Helms Bros., Inc. responded

Thank you for your kind words about Helms Bros. Inc! We pride ourselves on hospitality and good & thorough service. I will be sure to pass your praises on to Sean! We're looking forward to seeing you again in the future!

October 05, 2016

Great Service Brought my car in expecting to wait at least a day for repair to be completed. To my surprise, car was ready for pick up hours after drop off. Extre More

by car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine Gonzalez
Oct 05, 2016 -

Helms Bros., Inc. responded

Thank you very much for sharing your experience at our dealership. We love to hear when one of our customers is extremely pleased with the Service Department and we will be sure to let Carmine G. know how nice he thought it was that you arranged for you to use the Helms Bros. shuttle. We look forward to seeing you back in the near future.

September 26, 2016

Very Supportive My experience has always been very good with Carmine. I am an older women and I get nervous at doing things speaking about my car issues. He made me f More

by mdetres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine Gonzalez
Sep 27, 2016 -

Helms Bros., Inc. responded

Thank you for your review of our service department. It is always great to hear when a customer feels the treatment received was excellent. We will be sure to let Carmine know you made it a point to share your dealings with him when you bring your car in for service. Thank you also for your 5-Star review!

January 05, 2016

Superb Service, the Best Mr. Kyle Ma is really unique, he is truly an excellent Service Representative that serves Helms Bros as if he was the actual owner. He treats me with More

by Mingjager
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Savage, Kyle Ma
Jan 07, 2016 -

Helms Bros., Inc. responded

Thank you for your business and feedback! We are so glad to hear Kyle was able to make your time here pleasant and worth the stay! He certainly is an amazing part of our team here at Helms Bros and we are so lucky to have him. We will be sure to pass along your review to Kyle and we look forward to your next visit!

January 01, 2016

outstanding service dept Helms bros service dept is outstanding ,I have my C300 serviced regularly. Rich Grein has been very helpful in solving any issues I might have had wit More

by Ray25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan 04, 2016 -

Helms Bros., Inc. responded

Rich is an amazing asset to our team and we are so lucky to have him. He really does an outstanding job and we are so pleased he could be so helpful! We thank you for your trust in our service department and we look forward to your next visit!

January 01, 2016

A salute to the very best. To fix the regulator and blower in my heating/air conditioning system.. Service was timely and carefully explained to me. Andy Lin is as good as it ge More

by The Judge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Lin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2016 -

Helms Bros., Inc. responded

Thank you for taking the time to review us! We are so glad you had a positive experience with us and that Andy could be so helpful when providing you with information on your car. We will be sure to pass along your praises to Andy and we look forward to serving you again!

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