Helms Bros. - Service Center

1st year service visit I brought in my 2017 E Class for its first year servicing and State Ins. As soon as I arrived for my appt., I was greeted warmly at the desk and then I brought in my 2017 E Class for its first year servicing and State Ins. As soon as I arrived for my appt., I was greeted warmly at the desk and then a minute later by Sean Savage, my service advisor who is a refined, extremely pleasant and most knowledgeable young man. We discussed what was needed and he said it would be about 2 hours. An hour and a half later, my car was ready and washed beautifully as well. A vist to Helms is pleasant and convenient and the waiting room is most comfortable and spacious. All in all, a very, very fine experience. More

great service have been a customer of helm bros for some time jack is the best service advisor he takes good care of my car and a man of his word . all of the peo have been a customer of helm bros for some time jack is the best service advisor he takes good care of my car and a man of his word . all of the people at service center are great they make you feel like family More

Professional Excellent service particularly ANDY Lin. Knowledgeable , thorough and honest. Best service rep in my opinion. From my point of view mechanics Appare Excellent service particularly ANDY Lin. Knowledgeable , thorough and honest. Best service rep in my opinion. From my point of view mechanics Apparently are very competent. More

Service This is my first time at the facility and new to the State. I was blown away by the professionalism of the receptionist/scheduler (Andrea Kass) and my This is my first time at the facility and new to the State. I was blown away by the professionalism of the receptionist/scheduler (Andrea Kass) and my appointed service advisor, Sean Savage. Both made me feel like a longtime customer and a valued customer. My vehicle was purchased from another state and I must say that I had a terrible buying experience which made me have an issue with "trust." From the very beginning, Sean stated that he is here to help and see that exceptional service is provided, which he delivered above and beyond. Sean is extremely professional, attentive, and caring. He explained in detail what was going on with my vehicle which by the way the other dealership in Hempstead ripped me off by having me put in new brakes/pads and rotors. I was mislead and spent $1000 which was not necessary at the time. I am so happy that I came to Helms for a second opinion for the back brakes and rotors More

Service My adviser Sean Savege is veri profesional all ways help me to fixed any problems with my cars needs, thanks Sean this time for service on my cooling My adviser Sean Savege is veri profesional all ways help me to fixed any problems with my cars needs, thanks Sean this time for service on my cooling system,problem found and corrected,thanks to all staff on the Job on my GL 450 have nice day .Marco Lema. More

Always satisfy Nice young man to work with.... Jack goes about and beyond to satisfy his client... He knows what he is doing and understands what his customer wants. Nice young man to work with.... Jack goes about and beyond to satisfy his client... He knows what he is doing and understands what his customer wants... pleasure working with him... More

Great Service! Jackie my service rep was great. Kept me informed at all times. Service center was well organized, neat and offered a nice breakfast. Highly recommend Jackie my service rep was great. Kept me informed at all times. Service center was well organized, neat and offered a nice breakfast. Highly recommend! More

Great Service Andi Lin is simply the BEST. He is my adviser since 2010. He's a very pleasant guy and very helpful. He explained clearly what need to be done in my c Andi Lin is simply the BEST. He is my adviser since 2010. He's a very pleasant guy and very helpful. He explained clearly what need to be done in my car and even accommodate me even with a short notice. More

Very professional and promot Danny has made our service experience excellent as compared to all the other brand ( Range Rove, BMW & Lexus) service departments. Danny always and I Danny has made our service experience excellent as compared to all the other brand ( Range Rove, BMW & Lexus) service departments. Danny always and I mean always returns our calls promptly and has our car ready before the promised time. Danny gets to know you and your needs and works around your schedule to accommodate you. I can't rave enough about his professionalism, it's employees like Danny that keep you coming back. Thanks Danny for spoiling us, I don't think any other dealer or advisor can match your standard, you have set the bar very high. More

Above and beyond My 2015 S550 had a rattle in the front end. Ron Karp insisted on riding with me to hear the problem. He was incredibly helpful. Carmine Gonzales my My 2015 S550 had a rattle in the front end. Ron Karp insisted on riding with me to hear the problem. He was incredibly helpful. Carmine Gonzales my service advisor and Ron spent 5 days looking for the problem. They were so diligent. After trying many different things they located the problem and fixed it. Believe me this was a very unusual problem and they both kept at it. They just were all about quality. Never met 2 people like them. I have been their customer for 9 years through 3 cars and they never let me down. Thank you guys!!!!! More