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Helms Bros., Inc.
Bayside, NY
2,212 Reviews
Helms Bros., Inc. - Sales
208-24 Northern Blvd., Bayside, NY 11361
Helms Bros., Inc. - Service
171-10 Station Rd., Flushing, NY 11358
Helms Bros. was founded in 1934 with the idea that, no matter who you are, you deserve to be treated by a luxury car retailer with gratitude, not attitude. While many fads have come and gone, that unique dedication to client satisfaction has lived on at Helms for over six decades. The reason for our longevity? Simple, at Helms Bros. our people make the difference.
Our showroom is conveniently located one block east of the Clearview Expressway on Northern Blvd in Bayside, NY. Our service and parts department is located right off of Utopia Parkway in Flushing, just five minutes away from our Showroom.
We invite you to experience the friendly sales approach and unmatched service and amenities that has kept Helms' clients coming back generation after generation! We look forward to seeing you in our Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,212 reviews
October 14, 2020
Mike altamira was extremely helpful and cooperative. Despite mishaps from management that pulled out car out from under us, he was able to secure a reasonable alternative quite quickly. Despite mishaps from management that pulled out car out from under us, he was able to secure a reasonable alternative quite quickly. More
by niniliu
Verified Customer
Helpful October 09, 2020
We were looking to switch to a GLC 300 and out of nowhere Michael Altamura called us and said guys you have been with Mercedes since the early 2000s and we value you as customers, please come in, and lets pu Michael Altamura called us and said guys you have been with Mercedes since the early 2000s and we value you as customers, please come in, and lets put you in that GLC you want. We went in and he really took care of us and made the transition smooth as can be. We left there elated about leasing our new GLC and we really love the options this car has. More
by KEITHPERRIN1
October 09, 2020
Leonard was a dream to work with. He tended to every detail and ensured we got a great car in a very short timeframe. We loved working with him - his can do positive attitude made for an excellent cust detail and ensured we got a great car in a very short timeframe. We loved working with him - his can do positive attitude made for an excellent customer experience! More
by VWOLLOCH
October 09, 2020
My experience this trip wasn't to great to much about the car wasn't told to me. It seems like the assistant Anthony gave me more information about what I needed to kno thank you again Anthony.. the car wasn't told to me. It seems like the assistant Anthony gave me more information about what I needed to kno thank you again Anthony.. More
by ROD.BRITT112
October 08, 2020
Good customer service. Kathleen made the leasing process quick and smooth. Glad I chose Helms Bro’s to get my very first Mercedes Benz SUV. quick and smooth. Glad I chose Helms Bro’s to get my very first Mercedes Benz SUV. More
by Keona C
Employees Worked With
October 07, 2020
Mr. Nekava handled a very complicated exchange of a new car for one that met our requirements. He kept us up to date and found that we were looking for. We are extremely happy to have worked with a thor car for one that met our requirements. He kept us up to date and found that we were looking for. We are extremely happy to have worked with a thorough professional. More
by bmpena
October 07, 2020
The best customer service hands down! Andrea my sales rep she’s a super hero and Jack the finance manager they were both nothing short of amazing she’s a super hero and Jack the finance manager they were both nothing short of amazing More
by kemonirichmond57
October 06, 2020
It was good experience overall. However , Dave Jennings was wonderful person and he helped a lot. I recommend my family friends to go to him. was wonderful person and he helped a lot. I recommend my family friends to go to him. More
by KALHAPP
Employees Worked With
Dave Jennings
October 06, 2020
I have purchased two cars from Jeff. I have found him to be efficient and honest. He follows up to make sure all is perfect. be efficient and honest. He follows up to make sure all is perfect. More
by Michael
Employees Worked With
October 05, 2020
Poor communication, extensive waiting time for vehicle delivery. Very little upfront guidance as to how to use or navigate the car's multiple computer systems. Disappointing overall. delivery. Very little upfront guidance as to how to use or navigate the car's multiple computer systems. Disappointing overall. More
by O. Machado
Employees Worked With
