Helms Bros., Inc.

Helms Bros., Inc. responded

Thank you for your feedback! We're glad to hear that our team was professional and clear in explaining what we offer. We appreciate the opportunity to assist you and look forward to serving you again in the future!

Helms Bros., Inc. responded

Thank you for sharing your experience! We're delighted to hear that you found our dealership professional, fast, and fair during your car purchase. It's great to know that you're satisfied with your used car. We appreciate your business and look forward to assisting you again in the future!

Helms Bros., Inc. responded

Thank you for your feedback! We're glad to hear that our team was quick and polite, getting you back on your way smoothly. We appreciate your visit and look forward to assisting you again in the future!

Helms Bros., Inc. responded

We are sorry that your experience with us was less than satisfactory. We have searched our systems and are unable to locate you. Please reach out to our Manager to talk about your experience further. Thank you!

Helms Bros., Inc. responded

Thank you for sharing your experience with Tamer. We're delighted to hear that he provided wonderful assistance. Your satisfaction is important to us, and we're glad Tamer could help. If you need any further assistance, don't hesitate to reach out!

Helms Bros., Inc. responded

We were so pleased to be able to speak with you and work through everything. Please let us know if there is anything else we can do to further assist you in the future.

Helms Bros., Inc. responded

Thank you for your kind words! We're delighted to hear that you had a very good experience and that Greg was especially helpful. Your recommendation means a lot to us. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you and your family and friends in the future!

Helms Bros., Inc. responded

Thank you for your kind words! We're delighted to hear that Benny provided you with great assistance during your buying and trading experience. Your recommendation means a lot to us, and we appreciate you spreading the word. If you or anyone you know needs further assistance, Benny and the rest of our team are here to help. Enjoy your new car!

Helms Bros., Inc. responded

Thank you for your review! We're delighted to hear that you had an excellent experience from start to finish and that your car drives better than expected. Enjoy your fantastic new vehicle! We look forward to working with you again in the future. Reach out if you need anything.

Helms Bros., Inc. responded

The client was using one of our loaners while her car service was being performed. The loaner was returned to us with two of the tires blown out due to a pothole. The client was not happy when they were asked to pay for the damaged tires. It was explained to the client that as it would be with any dealership or even a rental company – the person to whom the car is on loan is responsible for the damage done to the vehicle while it is in their possession. We know this to be a normal practice of loaner vehicles, and it was stated in the loaner paperwork that the client signed before taking the vehicle. While we understand that it is distressing to damage any vehicle, especially when it is on loan, the tires still needed to be replaced by the person responsible for the damage.

ANUM.SHEIKH226 responded

This review was posted to address Richard Grein’s unprofessionalism and inability to handle conflict in a professional, respectful and EMPATHETIC manner. As a manager handling customer service, a higher standard of empathy is expected. Nowhere during the conversation OR in this review did I mention that I was not responsible for paying for damages. That is common knowledge that the driver is responsible for paying. Throughout the conversation, I was requesting for a greater discount to be honored due to the dealership’s oversight in failing to inspect the loaner vehicles tire pressure adequately and providing a vehicle with above-average tire pressure. You are putting your customers at risk and your business at legal risk for providing a loaner with a greater tire pressure than recommended. During the conversation, Grein himself even acknowledged the appropriate PSI for a CLA. Irrespective of the loaner situation that this response is fixated on, as a manager, it is Richard Grein’s utmost responsibility to treat a customer with respect and understanding, instead of belittling their concerns and degrading them. Instead of solely fixating on the topic, he should focus on his demeanor and how he handles conflicts with customers. These high-value customers are what provide Helms Bros business and even the slightest bit of disrespect and nonchalance towards a customer can greatly impact business. This response itself proves the negligence of the company and Grein’s inability to empathize with customers. I no longer recommend this dealership to anyone.